Kyle and McKenzie came out today to do my routine maintenance. In passing, I laughed and told McKenzie how randomly my unit goes to 62 degrees in the middle of the night. She took control, reset all the crazy random presets I messed up and set them to my actual request. That is not even part of my plan, but kindness.Also, maintenance plan is CRAZY reasonable. I pay less than a price of a filter monthly and they also changed that for me! Great Job. Love my LOCAL BUSINESSES. THEY ARE MAINTAINING A UNIT I DID NOT PURCHASE FROM THEM but I will next time!
From the service we received today - Kyle called ahead and said he was 8n the way. Always a plus. He remembered installing our system (see the rest of this post.) He was courteous and professional in the way he went about checking out our HVAC system. When finished hevexplained that the only thing he found was that I hadn't changed the filter in a while. Everything else checked out fine. Kyle is a very nice Service Tech. The rest of this post is a review from 2 years ago when we had an entire new HVAC system installed. Wrote it but somehow didn't get it posted. My apologies to Master Tech. We had been without A/C for a few days. From the call to the office through the bid, MasterTech was FANTASTIC! Dana was professional, kind and efficient. CJ called and was able to come a little early - a BIG plus! He quoted us bids for three different furnace/A/C options. Each was thoroughly discussed and he answered all our questions to our satisfaction. After we accepted the bid, he even brought two portable air condioners to give us relief from the 100° heat until the install is done. Talk about SERVICE!!!! Recommend MasterTech to everyone needing any HVAC service.
I like the semi annual inspections. It is great to know how everything is working.
Just had em out for a second opinion on a full replacement. Kyle was great and will definitely get one of my bids from them next week.
Very professional. Yearly maintenance of furnace. Very thorough evaluating the furnace. Would recommend having yearly maintenance.
Logan was awesome! I didn't have any work done today due to extenuating circumstances but he helped sort where my sewer is stopped up and a fair price range for unclogging. Will definitely be calling back when circumstances change!
Overall experience was very positive. I would definitely recommend MasterTech for both plumbing and HVAC support. Customer communication was exceptional, technicians were on time for each visit, they were all very helpful and patient with questions, and do their work quickly. Quotes, invoices and receipts are all online, which made the billing process very easy. They even clean up after themselves.Seriously, these guys are top notch.Work done for me- plumbing repair- AC repair- Replace whole house HVAC AC & furnace
Good customer service! Nice guy took his time to check it out.
The technician was very fast, efficient, and friendly and got our A/C working again very quickly!!
My husband and I have been MasterTech customers for a number of years. No matter what the problem they get the job done. Here are some things we like...They respond to our problem almost immediately...They always arrive when they say they will...They always call to say that they are on their way...They are upbeat, smiling, and friendly...They always explain what they did to fix the problem...They are efficient...These are some of the reasons we appreciate.Harry and Donna Wray
Logan McMillan did a great job meeting our plumbing needs. We had 3 small issues and he took care of them in a timely manner and for a decent price. He was friendly, professional and explained everything well. Would highly recommend MasterTech.
always helpful, always on time, very professional
If I could add more stars, I would. Technician Macenzie came today to check out my AC and did a stellar job. She is courteous, informative and highly professional. She is truly an asset to MasterTech, which has been taking care of our AC and furnace for years. I highly recommend MasterTech to homeowners wanting reliable affordable overall-excellent heating and AC service, and I highly highly recommend Macenzie as one of their best representatives.
Prompt and professional service. Fair pricing and friendly technicians. You won't find any "perfect" plumbers out there but MasterTech in Columbia is probably as close as you can get.
Really professional and polite tech, who made repairs and maintenance in a short amount of time. Got our house back up to speed quickly. Loved the online form for request for service, too. Office staff has excellent follow up and quick scheduling.
MasterTech & Macenzie were efficient & effective, diagnosing the issue quickly and providing quick resolution. Will call again with future needs.
Fantastic and affordable. The tech was on time, courteous, and thorough. Our issue was solved in 30 minutes. I will definitely be using their services in the future.
So glad Mastertech sent Max to do my annual inspection. He is amazing. Fixed a faucet problem and adjusted some valves in very short time. This young man is the real deal. Good job hiring him, Mastertech!
I've been using MasterTech for the last few years since I bought my older house and they have always been great. I've called for AC, water heater, bathroom fixtures, and most recently I had to have my sewer pump replaced. They are great about giving you different pricing options where that is available. I signed up for their $4/mo subscription because having an older house it was worth it knowing I would be calling them again sooner rather than later, and so far I think it has been worth it in my circumstances, but even before I got the subscription they were still great to work with. It's nice to have a company that you can establish a history with and know that it means something to them. I've never had to call for follow up issues with the work, that I recall , but whenever I did have an issue once they came out and handled it quickly. They have always been professional and friendly. I would highly recommend them.
We have rented portable storage units from MasterTech 3 times in the last nine years. The price is more reasonable than other companies. It is so convenient to have your items stored at your property instead of off site. Each time the delivery and pick up has been easy and the guys are careful with our property.
Always fair and upfront, great work, clean techs, always clean up after themselves, overall nice people to include dispatch. Highly recommend them. Ask about being a member!
Gary B came and installed a new drain line for the kitchen and laundry room. I've been dealing with backups in the kitchen sink every time I ran my washing machine (regular and high efficiency) for years. He was very polite and skilled. I am so happy to have this long time problem finally fixed! Get that man a raise!
We've always had good experiences with MasterTech. Most recently, Mackenzie was the tech - she was helpful, friendly and knowledgeable. 👍👍
Max was great! Right on time, very knowledgeable and problem was resolved quickly. Thank you!
Gary was prompt, knowledgeable and friendly. He resolved our problem and provided us with advice. We are returning customers to MasterTech and we have always been pleased with the service we receive.
Always a good experience with master tech. The techs are always so great. Today Macenzie came to do my yearly check up and she was amazing! Super knowledgeable, diligent and personable. I always feel well taken care of when they come!
Can’t thank you enough for the help you’ve given our family! Great service!!! Honest, reliable and respectful. They will always have my business! I have a few projects coming up and they will certainly be my first and only call! Thanks again!
New air conditioner installed. Great service! They made sure to walk me through the new equipment and answered all my questions before leaving for the day. I would highly recommend using MasterTech.
Wonderful young lady to work with. Super nice and fixed my issue. Woo hoo. Thank you!
We recently had to replace our A/C and furnace. CJ and his team did a great job. Quality service and the new unit works great. CJ did a great job of walking us through the options and what would be the best fit for us. The install was smooth and fast and they had us back up and running with minimal disruption.
Great service and friendly staff.
Master tech is the best!! Their show up fee goes to pay to fix the problem if you use them!! Very helpful and they are experts!! Not afraid to get dirty!!
Got me and my family out of a jam…some of the hottest days of the summer and the AC goes down. Had it back working within an hour of their diagnosis.
I called today, Gary was here by 12:30 and out by 1:30 after changing the faucet in two bathrooms. Very nice, respectful and helpful!
Super fast and great service as always
Master tech is always quick to respond and address the problem.
Friendly efficient knowledgeable fair pricing all around great experience
Had recently closed on my house and the environmental panel was indicating maintenance was needed. Mackenzie came out and handled it really professionally and quickly. Thank you guys
Mackenzie was awesome! Super fast, help teach me a couple things, gave helpful pointers for the future, and help me get set up for a yearly checks on all of my utilities.Thank you for saving us from this heat! The A/C unit is working perfectly now
Glad that they're open 7 days a week. Got one toilet replaced on a Sunday afternoon. Also got our toilet flange fixed, and toilet replaced a couple days later.
I was disappointed with my HVAC service company for my home and switched to Master Tech because they had the highest ratings in Columbia MO. The service tech Macenzie came on time, was polite and friendly, explained what she was going to do and then did it. She replaced two capacitors that had worn out and I was up and running. She noticed that my compressor was not working as well as it should and CJ the comfort specialist came out the next day and looked at the system. By then the system was creating the correct temperature differential and we didn't need to replace the compressor.. CJ was the same polite, friendly, processional type of person that Macenzie had been I will recommend Master Tech to everyone in Columbia because of the employees and the great way that the company is run.
Tech was very professional and neat and super informed.
Always a pleasure dealing with MasterTech. I've been using their services for many years and I always call them first when I need something installed or have a problem. They have the nicest people working for them and I've always been pleased with their service.
Dillan was very thorough.
Exactly the service I needed, promptly delivered.
On time, fast, friendly. Price was reasonable by current standards. 5 stars!
I've used them multiple times, and always have good experience. Great people. Super responsive. Will continue to use them!
They show up quickly and are fix the problem. Who can I ask for more!?
I appreciate Matt and Logan for the work they did in our basement to fix a leak behind the drywall. It was convenient to call a company that does AC and plumbing, because they could address any issue behind the wall. We initially had no clue which was leaking. This type of service is understandably stressful for most people, but I felt more at ease when they went over pricing before doing the work. It's hard having repairs without knowing the end cost, but I felt the cost was fair, the guys that came were friendly, and they fixed it quick. Thank you!
John was fantastic—professional and friendly, and he got the work done thoroughly and quickly. Highly recommended!! Update: a couple years later and Ryan at MasterTech came out to help us with a drain issue—- clog between the house and the sewer. He was friendly and fast and clearly knew his business. What a delight to see someone work when they really know what they are doing!
Problem with a new water heater, MT kept at it until problem was found and corrected. Service man was very patient and kept us informed on the progress.
Professional, thorough and friendly
I greatly appreciate this company! Other places couldn't get me in until next week, but these guys were able to fit me in same day. Not only were they super friendly, but even helped me with a separate issue. They answered all my questions very well (I like to ask a lot) and is definitely a company I will call again when in need.
Matt arrived on time, was courteous and professional, did a great job diagnosing the problem. Suggested a repair approach to solve the problem and quickly got to work and completed the repairs - we are leak free! Great experience start to finish. Highly recommend.
Macenzie was great! She came on a Sunday evening when my AC went out and the house was 80 degrees. She arrived within 30 mins of my call. She immediately spotted the issue. Confirmed her course of action with what I assume to be a superior. And completed the work with 20 mins. She was kind and efficient and showed great professionalism. My home is cool again and I’m very happy w the service I received!
Amazing... i had to replace the ac motar quick diagnosis and quick fix. In and out in just minutes. Thank you guys!
Another five-star service call with MasterTech. I used the online form and was quickly contacted by the friendly and helpful dispatcher. Even though I wasn’t available for the earliest time, MasterTech still had my appointment scheduled for within 48 hours for a non-urgent repair.Day of, they let me know when the technician would arrive and he was exactly on time. He was friendly, professional, and quickly diagnosed the issue. With my approval he immediately set to work completely resolving the issue in a highly efficient manner.I have learned to not worry about plumbing issues when they come up because I have MasterTech in my corner. I urge anyone with plumbing needs to get in contact with them.
Matt was professional, polite, knowledgeable, and very competent. He carefully explained what was happening and the increasing costs as more and more problems became apparent. He worked hard to figure out the best solution to complicated issues. He worked in a very uncomfortable, cramped position in a tight space in a corner cabinet with any complaining. Please convey to him our appreciation.
We discovered a pipe was leaking at about four in the afternoon, and a plumber came at about 5:30. Although we had to pay for emergency service, we were very grateful that someone could come and fix the leak. At that time, we also had him replace a piece of pipe that looked like it was about to leak. He was very matter-of-fact about everything and got the job done in a short amount of time. we have been using Mastertech as our plumber for many years and have never been disappointed with the service we have gotten from them.
Technician is very prompt, friendly, and thorough in fixing the problem. Outstanding customer service.
Came within 2 days of calling! Checked everything and gave an honest solution to the problem!
Matt was very knowledgeable, and explained the entire service! He took his time, and did a fantastic job trying to save my water heater.
Thanks to Matt M & Logan for fixing my dripping faucet and slow drainMatt M did a wonderful job! He installed a new sink and faucet for us, and suggested adding a reverse osmosis drinking water system as we talked while he worked. We’ve been drinking bottled water for years. Did the math and it will pay for itself in about 2 years so I had him add it. So happy with all the new stuff and Matt!Gary quickly identified the location of our water leak & fixed it. He also replaced a toilet with a new comfort height version with an elongated bowl. Very helpful & friendly!Chad and Dillon quickly fixed our leaking tub faucet and were able to change the direction on the handle so hot water comes out when it is turned to H. Whoever originally installed it had it backwards and it’s always bothered us. Very friendly and knowledgeable guys!
The technician Dilian was very helpful. Answered all my questions in an understandable way. I have zero complaints and would recommend MaterTech to anyone.
After establishing a yearly service agreement to save on a recent plumbing job, I had a rental unit HVAC issue. I called to schedule an appointment and much to my surprise, a technician was sent immediately.Very responsive
The techs that came out were excellent. Super knowledgeable and friendly. Definitely will use them in the future.
The Tech came out on time they were friendly. Instagram called the new system and took the time to explained it to us and get us all set up before they leftFast friendly professional service
Always informative and friendly!
I had a kitchen sink and a new toilet installed in my basement and they did an amazing job. Any of my plumbing needs, I will definitely go back to MasterTech. Gary did an amazing job.
We had a great experience with MasterTech and highly recommend them for your plumbing needs.
Very nice tech named Max. Worked to get the problem solved. We are very happy to have this problem off our list.
Matt did a great job solving an unusual problem but it was very expensive, as most repairs are these days.
Such pleasant and professional service!
MasterTech is responsive and complete. My tech Max is an expert at his craft and makes easy work of tough jobs. Thanks MT!
Ryan was great! He came out and got our drain flowing again very quickly!
I was incredibly impressed with the prompt care, the informative technician and the professionalism.
Have had to use this company twice now. Would highly recommend. Nice technicians. They diagnosed problem, but on 2nd one couldn't do anything and were honest enough to tell me then help me figure out next steps.Update: guy came out, found a 1/2" hole in pipe. Cut it out, replaced, told me what he did, answered a few questions and that was that.
Great Job! The technician installed a pre-filter, carbon filter, and Aquasure water softener with bypass valves using 3/4" pex. Did a neat and clean job and made sure the system was initialized and had no leaks before leaving.
Macenzie was amazing! She arrived quickly even being after hours at night, very professional, and fixed our AC unit in no time at all. We can’t recommend her enough and will save her number for any future emergencies!
