Privacy Policy

Your privacy is important to MasterTech Plumbing, Heating and Cooling. This page outlines and informs you of the information we may collect from you and how it will be used. By using our website located at www.mastertechplumbing.com you acknowledge and accept the practices described on this Privacy Policy page.


We may collect non-personal information shown below which reveals no personal information about you except the IP address used to access our website.

  • Doman Name
  • IP Address

Other types of information we may collect include:
Type of Internet Browser

  • Operating System
  • Lead Source
  • Web pages Accessed on our Website

If you complete a chat session, complete a form, or engage with us via our website in any other way, we will collect any information you provide in that communication.

We reserve the right to contact you via email about future special offers, new products, additional services, changes to this privacy policy, or other important updates.


The collected information will be used primarily for our own internal
We use the collected information primarily for our own internal reasons, such as managing and improving our services and website, providing customer support, completing fulfillment of information requests, etc.


When sensitive information is collected (like credit card data, contact information, etc) it will be encrypted and transmitted securely using generally accepted industry standards. This is to protect the information during transmission and once received.

Visitors can tell if a page is secure by locating a closed lock icon found at the bottom of your web browser or by looking at the URL address to ensure it begins with “https”.

In addition to these efforts to protect sensitive information that is transmitted online, we have policies in place that help protect it once it is in our possession. Sensitive information is only accessible by employees who need it to perform specific jobs like billing, customer service, etc.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. This personally identifiable information is kept on computers/servers which are located in a secure environment.


We use cookies, tracking pixels and other electronic tools on this site. These tools are a piece of data stored on the hard drive of visitors and help improve their access to our site, to identify repeat visitors, enable us to track the things most relevant to our visitors so we can enhance the user experience of our website, and to inform us which marketing sources generated leads/contacts/engagements. Usage of these tracking tools is not linked to collecting any personally identifiable information on our website.


Any information collected will not be sold or otherwise provided to outside third parties for the purpose of mass email marketing, either direct or indirect.

Personal information and/or IP addresses will be disclosed when:

  • Required by law
  • To cooperate with investigations by legal authorities into alleged unlawful activities
  • To conform to the law
  • Complying with legal process served on our company
  • In protection and defense of the rights or property of our website and/or related properties
  • To help identify persons who are misusing our website (and/or related properties), who may have violated the law or infringed on the rights of third parties.
  • To protect and defend the rights or property of our website and/or related properties.
    Please understand that whenever you voluntarily disclose personal information, such as in response to social media posts, in reviews you post, etc., we cannot be held responsible and will not ask for this type of information in public forums. You are solely responsible for keeping your personal information secret. Please exercise caution and common sense whenever you are online.


Our website contains links, some of which may lead to other sites not under our control. Please be advised that we are not responsible for the content or privacy practices on these other sites. You are encouraged to read the privacy policy of any website which collects personally identifiable information.


In our marketing efforts, sometimes we conduct surveys, contest, promotions, and other activities that request information. These special activities are completely voluntary and you may chose whether or not to participate. If you do participate, you are freely choosing to disclose this information. The kind of information most likely to be requested is shown below, but we reserve the right to request other information:

  • Name
  • Address
  • Phone
  • Email Address
  • Invoice
  • Demographic Information (zip code, household income, number of members in a household, etc)
  • Equipment in use (water heaters, HVAC systems, water quality, etc)

This information will be used to notify winners, award prizes, monitoring & improving the user experience of this website, and special offers. We reserve the right to use this information for other purposes, as long as it abides by the other portions of this privacy policy.


Use of this website provides your consent to our collection and use of information as detailed above. Changes to our Privacy Policy will be posted to this webpage. You are advised to remain up to date by frequently reviewing this page which explains the information we collect, how it will be used, and what circumstances we will disclose it. It is your responsibility to review this Privacy Policy to ensure your understanding of our practices, procedures, and updates to them.

If you believe we are not living up to the information described on this webpage regarding our Privacy Policy, please contact us immediately via telephone at (573) 777-7777 or via mail at:
MasterTech Plumbing, Heating and Cooling
Attention: Customer Service
5150 Interstate 70 Dr SW
Columbia, MO 65203