Excellent friendly service really appreciate the honesty, efficiency and expertise. All fixed! 🤓 Thank you
Tyler was just out on Friday to complete my fall furnace checkup. I had space heaters going in the house thinking that it was cold due to my drafty windows. Thanks to Tyler, he discovered that the capacitor on my furnace needed replacing and now I can put the space heaters away!
I call MasterTech when we can't fix the problem ourselves, knowing the job will be done correctly and professionally. I highly recommend this company!
Logan was great. He patiently answered all my questions and explained possible scenarios in detail. The problem was quickly resolved, and he was very thorough in cleaning up afterwards.
You can always count on Mastertech to help you out with your heating and plumbing services! An employee named Tyler came to work on my house and he was very nice and professional! I 100% recommend their services for all current and future customers! Overall, just a great company that you can trust to help you out when you need it! Mastertech is the best!
Cj and Tyler did an excellent job diagnosing my hvac unit! MT is lucky to have them!
Tyler is the best! He’s a great problem solver, professional and so kind! I highly recommend him and Master Tech for all my hvac (and plumbing) needs.
We called MasterTech to come replace our water softener and Gary, our technician, did a fantastic job- I highly recommend! He was very professional, friendly, and was quick to get the work done we needed. He arrived on time, and within a short amount of time had a new softener installed. He also gave us quotes for a few other projects we had asked about. We will definitely be calling for Gary when we are ready to start our new projects!
They were very respectful of my difficult situation.
I have an old house with a crappy furnace, so as one might expect I have to call the HVAC people a lot. So far, I have worked with five individual HVAC techs from Mastertech (Tyler, Mackenzie, CJ, Kyle and Nate) and ALL of them have been lovely, helpful people who made an otherwise unpleasant experience friendly and nonthreatening. I also worked with one of their plumbers as well, and he was just as good as the HVAC techs though I didn't get his nameI am particularly impressed with how willing their staff have been to take me down into the basement, show me the actual problems with my system, and explain why a certain repair will fix the problem. As a first time homeowner with little experience in these kinds of things, they've not only fixed my HVAC system, but have given me the tools to do some basic upkeep on my own. Very empowering!Also, their monthly maintenance plan is well worth the money for all the discounts and free check-ups you get. Especially if you have an old house (or just an old furnace), you're going to want that consistent service in my opinion. Plus, HVAC repairs are often expensive no matter what you do, and those discounts really come in handy!So in short, I cannot recommend Mastertech enough. They do every part of their jobs well. They hire competent technicians who also happen to be nice, friendly people. And they do it all for as reasonable of a price as one could ask for.
The service was prompt and well done! Thanks!
Technician performed preventive maintain of my HVAC System. The Technician was professional and friendly. He explained what maintenance activities he performed and the results of the procedures he performed.
Mastertech made my wife feel comfortable. Great service and workmanship. Would recommend to anyone!!!
The tech, Gary Buck, was awesome to work with, very knowledgeable as well as personable.
Very pleased with Mackenzie's service in repairing our furnace. Thank you very much! Best, Mark and Paula Thomas, 4402 Celebrant, Court, Columbia
Fast service. Fast work. Super nice technician. Will definitely use again!
Mackenzie did an amazing job fixing our heating issue. She was very kind and knowledgeable. We highly recommend! Thank you
Gary always does a great job. Friendly, Clean and Quick.
MasterTech has bailed me out every time I've called them, and frequently comes earlier than estimated, and has sometimes even been able to do the work at a lower price than initially quoted. Just a bunch of honest folks. Kyle Mohler really saved me yesterday when my heat went out - 4 hours of pipe cleaning and reinstalling my furnace the day before Thanksgiving is an incredible ask, and one he was happy to help with.
Matt was incredible. Very knowledgeable and helpful for an hvac problem that has stumped over three other companies. He has saved us much time and money, and given us the piece of mind that our kids will not be cold for another winter. Thanks Matt!
First off was so happy as a first time homebuyer to be extended coverage to start. Have had 2 regular visits and was great and feel secure. I did a call out for an issue and found it was from the second visit. So happy the tech took responsibility. GREAT PEOPLE AND SERVICE everytime! Shouts to Kyle my tech. Great job!
Matt was very pleasant and competent. I would definitely recommend his service.
My toilet was leaking and Logan McMillan was dispatched to take a look within 2 days! He was very professional, upfront about pricing, and did excellent work! He had a new toilet installed and everything done within an hour. Highly recommend using MasterTech for any of your plumbing needs!
Macenzie came and fixed my furnace after it not running for almost 2 years. She did amazing work and incredibly friendly and knowledgeable. I will never call anyone but her again. Please make sure to ask for her if you ever need HVAC services. Thank you Macenzie.
Very polite and professional.
Andy from Master Tech replaced a sewer cover that had corroded. Andy arrived on time and demonstrated great professionalism. He provided me with an estimate before starting the work. The repair was completed efficiently with attention to detail and even cleaned up thoroughly afterwards.
I called Master Tech for my sewer backing up and garbage disposal not working after blending a shot glass. Logan McMillam came out and got me fixed up! He cleared the glass of the disposal fixing the disposal and cabled the sewer clearing out some roots. He was timely, professional, friendly to chat with, got my problems solved and did his best to save me a few bucks! I appreciate him getting me taken care of!
Service was prompt and efficient, would recommend!!
Had a great experience...nice employee, experienced and very professional. Glad I used Master Tech. Thank you.
Tech was very courtesy and knowledgeable. We are scheduled to have him come and make various upgrades to our new home very soon! Thanks Gary!
Problem with a new water heater, MT kept at it until problem was found and corrected. Service man was very patient and kept us informed on the progress.
Mackenzi Mayfield was excellent. She was very knowledgable and took the time to explain what she was doing. I have never had an issue with MasterTech and will continue to be a customer!
Gary, the Master Tech employee, was fabulous! He was knowledgeable, professional, efficient, friendly and did an excellent job!
MasterTech has been a reliable company in the area. They have professionals who are knowledgeable. Logan McMillan helped me with a new install and appreciated his expertise as well as completing the job in a timely manner.
Logan was great. Very knowledgeable. Didn’t just come in to make money with bogus repairs. Fixed what needed fixed.
When Kyle came last week to do my twice yearly service he caught that my furnace blower was pulling too many amps and it was blowing out the fuse. Knew I was going to need to replace both heat and air soon as the unit was really old. Today Kyle and Tyler came to the house first thing to start the work on removing and installing the new system in the crawl space under the house. Later in the day another tech also named Tyler joined them with some of the work. My heat is on and working great. I would recommend MasterTech to anyone and if you get Kyle, Tyler, Tyler as your techs you will be in great hands. Also CJ the salesman was awesome answered all of my questions and my daughter’s when we looked at the different systems last Thursday. Great service and very friendly. Oh yeah Kyle even took pictures to show me what they did under the house.
We had a pipe leaking in our basement and called MasterTech to come assess the situation. Thankfully, they had an opening the same day we called. The office staff was great at communicating with me as to when they would be arriving to our home. Gary got the issue fixed in a timely manner!
Tyler has worked with us several times. He is highly knowledgeable and professional. The people who coordinate home visits over the phone are also incredibly responsive and professional. I highly recommend!
Tyler was very informative when he came to inspect my heater. He explained all the steps he was taking and answered all the questions I had.
Very professional and friendly people. Tyler was patient and articulated every step clearly. He is a great employe.
30 year old furnace that hasn't been turned on in 8 years was up and running in 30 minutes. Great service and friendly technician.
Andy was super helpful and great
Semi-annual maintenance. As always, very professional and courteous
The technician diagnosed and treated our plumbing issue quickly and efficiently. Give him a raise!
Kyle was great. Very professional. Quick to diagnose the issue and provide options to solve the problem. Dana was also very considerate and helpful in getting us scheduled, especially given our busy schedules.
Tyler was great! He got my heat working again and was very informative. Will definitely be calling these guys again if I have any issues.
Extremely responsive, professional and reasonable prices. Tyler has been on time every time and the organization performs and communicates very well every time.
Great service told me everything I need when I call or if I need to call especially from.Logan McMillan
Nate and Logan are excellent at their jobs, very efficient and professional. They explained what they were doing, why, and...it worked!
Nate and Logan with MasterTech were timely, friendly, and professional!! They expertly repaired one toilet and replaced another.
Gary came out to hook up a water softener and repair a piece of pex piping that was damaged. He was professional, cleaned up after his work was completed, and the price was reasonable for the experience and warranties provided. I plan to use them again!
Very helpful quick knowledgeable and polite. Work was done perfectly.
Andy was amazing! He explained everything so clearly.
Very professional and knew their business. Appreciated there help and knowledge
Last year, I signed up for the service plan, and it’s been well worth the price. It includes a heating, an A/C, and a plumbing inspection, plus 10% off any work done. Since signing up, I’ve had a number of plumbing jobs done, including water and drain line repair and replacement, sewer line camera inspection and clean out installation, water softener installation, water heater repair, pressure regulating valve replacement, and automated monitor and shutoff installation. All of the techs have been great about answering my questions and meeting my needs, and I’ve been pleased with the quality of work. I believe Gary installed the softener, and he was great to work with, as was the camera guy (Chris, I think?).More recently, I had a new thermostat and humidifier installed on my HVAC system. Kyle did this work and really went above and beyond. In addition to doing a great job with these and answering my questions, he did not charge me extra for complications and even fixed an issue with a prior repair on the exhaust of my water heater that he noticed during the inspection that was not noticed during the previous repair on another part of the water heater, for free. Furthermore, he was kind enough to clean up no less than three dead mice around my HVAC, including the crime scene of one brutally mutilated by my cat the night before.
Andy did an incredible job inspecting my water heater and guiding me through the damage and repair options in a professional, kind manner. I truly could not be more grateful and impressed. Thank you so much Andy!
Tyler, our technician was very prompt, quick and courteous.
My furnace went out early this Saturday morning. Then the temperature in the house dropped to 50 degrees by morning. I just knew I was going to get raked over the coals for calling for a repair on the weekend. I called MasterTech because I had used them once years before with great results. Tyler called me about 3 minutes after I got off the phone with their call center and he told me when he was going to arrive. He was at my house within an hour. Within 30 minutes of his arrival, he had diagnosed, cleaned an repaired the my furnace. I had heat again!Tyler is without a doubt the most efficient, professional, and courteous service person I have ever had in my house. He not only cleaned up after himself when he was done he made sure to check with me to see if there was anything else I needed or if I had any questions. He’s a genuinely great guy.I was at Tyler and MasterTech’s mercy on this job. They could have really run up the bill. Instead, I was charge their $127 weekend call fee and there were no additional charges. I don't write a lot of reviews. But when somebody does such a good job and in such a professional manner I feel I'd be doing them a disservice by not letting the world know. Thank you Tyler and Master Tech! Also, I didn't receive a dime or any discount for this endorsement. Its from the heart.
Quick response, expert technician who solved our problem and gave great advice. Thanks Andy for your professionalism .Al V
Gary was great to work with! He was professional and very positive about working for MasterTech, reputation and doing great work.
Awesome service! Quick and friendly. All Master Tech technicians that we have come for service and repairs are absolutely professional and know how to do quality and lasting job and repairs. They keep our septic tank and system, and other plumbing running smoothly.
Great job, explained what needed to be done and completed work in a timely manner and left everything neat and tidy!
I will highly recommend them; Tyler is the one who came to fix one of the exhaust pipe leaks that we had and he was very professional, efficient, and good. He explained and showed me where and what the issue is and fixed it in 10 min.
Excellent service and incredibly friendly! Matt was extremely knowledgeable and helpful in explaining plumbing basics, and he went above and beyond to find a solution for our request. Fantastic work – I highly recommend!
Excellent work that was rapidly responded to.
Matt and Brian determine our issue and quickly remedied it. I would recommend them to everyone
My technician was prompt, engaging, and took the extra time to diagnose and solve the drain issue. Highly recommend!
Matt & Nate were great. Our water heater was acting up & they helped us understand the issue, walked us through our options and provided a quick fix.They were knowledgeable, friendly and answered all our questions, even the dumb ones.We plan to have them back out to to provide a long term fix and they are the only ones I plan to call if we have issues in the future.Thanks again guys!
Very friendly and incredibly helpful. Would love to work with Ryan again in the future!
Very good experience. Kyle was very courteous and quite knowledgeable.
On time and thorough. Technician was informative about recommendations and promptly installed new hardware to compressor. Very satisfied.
Techs were nice and knowledgeable. They worked quickly and accurately. The estimated cost was reasonable.
They are always so professional and do an amazing job. Call them for all of our Plumbing, Heating and Cooling issues
Kyle and Tyler did a fantastic job on my HVAC, and Gary on my plumbing. I felt like they treated my house as if it were their own. They presented several different options with various pros and cons for each. This is the second time I've used Mastertech, and in both cases the work has been very high quality at fair rates, and took less than 24 hours from initial phone call to resolution, even without emergency rates!I had no hesitations about signing up for their service subscription and will be going to Mastertech for all my future HVAC and Plumbing needs.
MasterTech is very professional. They train their employees to have excellent customer service skills. So far, the work done has been good. It’s a little costly, but you get what you pay for. Suggestion to management- encourage customers to schedule on days where someone is home for a few hours. I would be more likely to agree to work on the spot if I could plan for it.
Had a plumbing emergency on Sunday night and they were onsite in 15 minutes to help us out!
We've used MasterTech for a long time and have always received the best service, and what we paid for. Today, Mackenzie did a stella job for us and I wouldn't hesitate to request her expertise again next time. Great job!
Answer questions about what I needed to know.
Gary with Mastertech was a total professional, he explained everything very clearly during both the initial consult for our water heater and his installation. The administrative team was great about answering our questions about funding and payment, and our new water heater has been working incredibly thanks to Gary's hard work. We will definitely be coming back to Mastertech for future work!
Technician Gary was very prompt. He worked Efficiently and answered all my questions. I have an older home and I finally found a plumber who is able to fix all the plumbing issues with reasonable pricing. Thank you, Gary and Mastertech.
Great communications. Professional and excellent quality work done in a timely manner. There's some up selling involved but it's good to have options and the recommendations were pretty appropriate for the property.
Gary is very professional, goes above and beyond. When I have a question Gary answered my questions. Then gives me options on how to repair. Would highly recommend Gary for any of your plumbing repairs.
I've been using MasterTech for more than 10 years. I've never had any complaints with customer care, system maintenance, or costs.Shout out to Macenzie! She just finished at my home. She's an impressive young woman!Macenzie is incredible and efficient. Call MasterTech and ask for her.
