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Reviews

Local Reviews

MasterTech Plumbing, Heating and Cooling Rated 4.8 out of 5 stars based on 1361 customer reviews

Customer Reviews

Mikayla Hahn
Mikayla Hahn
20:59 27 Jan 23
Amazing! I called about my issue this morning, and it was resolved by this afternoon. I even got a lesson in drain maintenance! Thank you!
christopher rodriguez
christopher rodriguez
04:10 26 Jan 23
I had Matt come to my house and service my HVAC. He was at my house in about 10 minutes which was impressive considering the fact that I called the emergency service line. He was very knowledgeable and was quick in getting the job done. I would definitely given them a call in the future for any HVAC services.
Matt Mayfield
Matt Mayfield
23:57 25 Jan 23
Quick to respond and show up to my home. They treated me at the door with a smile and wore shoe covers to protect my floor and very polite technician. He diagnosed my problem fast and gave me great options for the repair. Very top notch service and great quality work. I will recommend them to all my friends and family from now on.
ELLIOTT MARK
ELLIOTT MARK
17:14 25 Jan 23
Great job. Nice polite young man
Phil Douce
Phil Douce
15:39 24 Jan 23
Very pleased with the professionalism of the technicians Kyle and Tyler. Did not cut corners, kept me informed and very respectful. They were on the job all day installing a new heat pump system. Our positive experience started with the comfort advisor CJ.I have already recommended their services to others.Great job!
Tashel Bordere
Tashel Bordere
19:58 19 Jan 23
Gary does great work, is knowledgeable, personable, and great at explaining problems and offering solutions for plumbing needs.
Yakima Ward
Yakima Ward
09:00 19 Jan 23
👌🏾
Judy Marsden
Judy Marsden
05:45 19 Jan 23
Add on to water heater. On time, professional, answered all questions.
Don Spiers
Don Spiers
18:53 18 Jan 23
Daniel Johnson
Daniel Johnson
23:06 17 Jan 23
Matt done a very good job and he was very friendly and knowledgeable young man
Karla Tberry
Karla Tberry
00:06 17 Jan 23
Shoulda called before trying to fix it myself.
Stephanie Lowry
Stephanie Lowry
22:30 16 Jan 23
I had my furnace and central air unit replaced the two fellas were nice, efficient, and professional. I have always been happy with master tech and is my go to as a homeowner.
Cody Allison
Cody Allison
16:02 16 Jan 23
Great service. Gave me a lot of great info about our sink and shower. Thanks Gary
Stephanie Parsons
Stephanie Parsons
03:49 14 Jan 23
Jonathan Bowen
Jonathan Bowen
17:49 13 Jan 23
Mark Hopwood
Mark Hopwood
16:53 13 Jan 23
marcella day
marcella day
01:40 13 Jan 23
This was annual inspection. Found several plumbing issues and repaired them before they became a problem.
Vicki Woodard
Vicki Woodard
16:17 11 Jan 23
Great service as usual!Matt Mayfield is a knowledgeable and helpful technician. Thanks!
Candy O'Block
Candy O'Block
03:06 11 Jan 23
Clogged toilet
Chris Mayfield
Chris Mayfield
21:57 09 Jan 23
Matt Mayfield was my technician and as per usual he is amazing! Always good customer service and always professional. I am impressed every time with Mastertech and their awesome work ethic/morals!
Jan Brooks
Jan Brooks
05:05 07 Jan 23
The employee was prompt, gave me choices to purchase, and did the installation quickly and neatly. I have used Master Tech for several years and can recommend their work.
Jennifer Carter
Jennifer Carter
23:26 05 Jan 23
Nate was very helpful in finding a way for me to afford to get both toilets and kitchen sink fixed today. He presented me with several options and was open and honest about the pros and cons of each one. Once I picked an option, he hopped on it and the repairs were done quickly!
Caleb Lepore
Caleb Lepore
21:50 05 Jan 23
Great people, great service!
Kaitlyn Brooks
Kaitlyn Brooks
17:58 04 Jan 23
4.5 stars.I spoke with Dana when scheduling and she was extremely nice. The tech arrived on time and was friendly, professional and knowledgeable.I would give 5 stars, but they are pricey. He was there about 45 minutes and my bill was over $500 with minimal supplies needed to fix the job. Needless to say it is difficult to get off work so I went ahead and proceeded.
Jenn Jennings
Jenn Jennings
10:55 31 Dec 22
Very knowledgeable. Explained process step by step and answered questions I had. Professional. Highly recommend to others.
Michael Brennan
Michael Brennan
20:09 30 Dec 22
Very quick and a job well done
Allison Miller
Allison Miller
15:07 30 Dec 22
My experience was 5 stars! I made an error in selecting it. I am VERY happy!!!
Melissa Kruse
Melissa Kruse
16:57 29 Dec 22
We have upgraded several systems through Mastertech (both plumbing and HVAC) and have been very happy with all the work. All of the technicians have been super friendly and professional. They have gone above and beyond to answer all our questions and ensure we're satisfied with the work.
David Leon
David Leon
19:05 28 Dec 22
Update to my original review - these guys are the best; I worked with Matt, Chris and Nate on a variety of issues from sewer line, to HVAC all around the holidays when timing can be tough. They did it all very quickly with a ton of knowledge and were very kind. Their service convinced me to become a paying member for the yearly inspections/service and peace of mind. Highly recommend.
Parent Association
Parent Association
15:54 28 Dec 22
KEVIN CROWE
KEVIN CROWE
21:59 27 Dec 22
He was quick and efficient and very good at explaining everything we needed to consider. Thanks
Kevin Verdine
Kevin Verdine
19:35 19 Dec 22
Service exceeded expectations. Tech was super friendly and incredibly knowledgeable. I would use again anytime. Thanks for the great service.
Mitch Mertens
Mitch Mertens
18:41 12 Dec 22
Excellent company!
Betsy Woodruff
Betsy Woodruff
10:56 12 Dec 22
Fantastic experience with MasterTech. Called them for an emergency on Saturday morning. Showed up within an hour and got everything taken care of. Could not have asked for a better experience. Matt was great! A+++
Cody Schwartz
Cody Schwartz
05:12 12 Dec 22
MasterTech was quick to respond to my plumbing emergency late on a Friday evening. The tech was knowledgeable and professional. I really appreciated the work he did.
Kathy Martin
Kathy Martin
23:49 09 Dec 22
Clogged pipe
Susan Melia-Hancock
Susan Melia-Hancock
15:59 09 Dec 22
Best all around, very professional, easy to get an appointment. Home owners need to them on speed dial.
Amy Koenigsfeld
Amy Koenigsfeld
01:53 07 Dec 22
Dana was very professional and helpful when I spoke to her each time on the phone. The plumber, John, did a wonderful job installing a new shower, removing the broken body sprayer and even showing my daughter how to shut the main water off in the house to prevent water damage. They were both very caring and I couldn't be happier with the response time and quality of work. I appreciate the extra time taken to explain the issues over the phone since I do not live near Columbia.Thank you
Curt Thornton
Curt Thornton
21:57 06 Dec 22
Tyler came in, had unit running in matter of a few minutesVery friendly, fast and efficient
Kristen Camp
Kristen Camp
17:24 06 Dec 22
Mastertech Plumbing responded within 30 min of a severe sewer back up in our basement. They got our drain cleared quickly, offered a free camera investigation and came out within a week to completely repair our broken pipe! WOW! I am impressed with their quality of service, fantastic communication, and professional service. They know what they are doing! I know who to call next time we need help with any plumbing issue.
Denise Tritz
Denise Tritz
19:37 05 Dec 22
Easy to schedule. Text message when on way. Polite friendly service members.
Ellen Baker
Ellen Baker
22:28 01 Dec 22
Yearly plumbing maintenance. Gary was great and gave me some great tips!
Paul Harris
Paul Harris
20:47 01 Dec 22
N/A
Gary Taylor
Gary Taylor
00:15 01 Dec 22
Outstanding service!! Highly recommend! Gary did great work!!
Greg Klein
Greg Klein
20:52 30 Nov 22
Have used MasterTech Plumbing, Heating and Cooling for years and they have always provided good service and corrected any issues we have had. We use them for both our plumbing and HVAC needs. Techs show up when they are scheduled and call to remind you when they are on there way. Todays issue was lack of cooling with our AC unit which they trouble shooted and fix the issue timely. The Tech Tyler was very professional and took the time to explain the issue and the fix to help us better understand the repair. Highly recommend MasterTech for all your plumbing and HVAC needs.
Joyce Klein
Joyce Klein
20:02 30 Nov 22
Barbara Wood
Barbara Wood
19:37 30 Nov 22
We have called MasterTech for a number of unrelated issues in our home and know from experience they will efficiently and effectively take care of any plumbing, heating or cooling problem we might have. We have nothing but praise for their service and will always call them.
Teresa Roberts
Teresa Roberts
20:26 29 Nov 22
Very efficient
G B
G B
20:48 28 Nov 22
Frank Green
Frank Green
18:08 28 Nov 22
We have been a customer for years and never had a complaint with any service they've performed. Glad to have them available for needed repairs and regular inspections.
Betty Level
Betty Level
19:54 23 Nov 22
Knowledgeable and friendly technician. Had sewer line video inspected
Ruth Silverberg
Ruth Silverberg
21:13 22 Nov 22
They did work that I had scheduled about a month ago. Added a pressure relief valve because my water company if going to increase the water pressure in Jan., added an air purifier, and some other things. Very efficient, friendly and professional.
Adam Baczwaski
Adam Baczwaski
00:16 22 Nov 22
Scheduling service was fast, courteous, and professional. The tech was on time, knowledgeable, and patient with questions. He took care of the job in no time at all. He also did not try to upsell and was happy to compare and contrast different options to find what worked for me and my family. 10/10 will use Mastertech again.
Connie Taylor
Connie Taylor
23:36 18 Nov 22
Julie Thompson
Julie Thompson
18:05 17 Nov 22
Very professional.
Joanne Nelson
Joanne Nelson
15:56 17 Nov 22
Master Tech did a maintenance check on my heating unit. Very professional staff.
vivian PARISI
vivian PARISI
05:32 17 Nov 22
Jacob Blackmon
Jacob Blackmon
22:15 15 Nov 22
Davin Harms
Davin Harms
22:11 15 Nov 22
Provided the quotes I wanted and even though I’m not buying at this time - I plan to in the future. CJ was great to deal with. I have used them to replace a water heater on a Sunday - they were fabulous
Megan Narron
Megan Narron
15:49 15 Nov 22
Our technician was very polite, on time, and thorough. Would highly recommend!
Venita Shackelford
Venita Shackelford
22:47 14 Nov 22
Excellent service from Gary. Was able to get this changed so quickly.
Bryan Ramsey
Bryan Ramsey
18:38 14 Nov 22
Deborah Pohlman
Deborah Pohlman
01:02 14 Nov 22
I am so pleased with the service I received from MasterTech Plumbing! I called early evening on a Sunday and within 45 minutes uses or so we had a cleared drain for showers and dish washing! I only wish I had called earlier in the evening. The technician who came gave me ideas on what I could use on that drain to keep it cleaned out too! I'm very happy and I will use them again!
Amy Jo
Amy Jo
19:26 11 Nov 22
Alyssa Wright
Alyssa Wright
00:25 11 Nov 22
10/10! I missed my appointment due to craziness with work and they came back out and fixed my clogged sewer line quickly, gave me a warranty and were so kind and up front! Also we’re $140 cheaper than all other companies I called! Thank you all sooooo much!
Mike Morgan
Mike Morgan
19:05 10 Nov 22
Kristopher Thompson
Kristopher Thompson
17:25 08 Nov 22
Had them do an HVAC/gas appliance inspection for a City of Columbia rental property. They were the only company that could schedule this in a timely manner for us. They called and texted prior to coming. Tyler was very nice and seemed knowledgeable. The inspection was thorough. Would certainly use them again.
Donna Connot
Donna Connot
14:18 03 Nov 22
Repaired shower faucet handle
Ulysses Pulido
Ulysses Pulido
01:12 03 Nov 22
Always fair always and upfront, clean techs, nice people. Highly recommend them.
Renee Block
Renee Block
18:45 02 Nov 22
Nate was very professional and informative throughout the process.
Cynthia Koestner
Cynthia Koestner
15:19 02 Nov 22
I had a new pressure regulator put in because my old one was going bad. They did a wonderful job, it was fast and they were friendly and professional.
Sandra Mramor
Sandra Mramor
20:32 01 Nov 22
John was very professional and completed the job in a timely manner. Would highly recommend him
Timothy Stewman
Timothy Stewman
19:13 28 Oct 22
Jon did a great job from start to finish. Identified leaking issue, and installed new faucet. Extremely friendly and professional. I would definitely request him by name in the event I need more work done in the future!
larry Gauldin
larry Gauldin
17:25 28 Oct 22
John was a very likable person and very knowledgeable. I enjoyed our conversations
Torre Taylor
Torre Taylor
13:41 27 Oct 22
I was very impressed with the employees. They were all very friendly and helpful.
Larry R Hoard
Larry R Hoard
16:27 26 Oct 22
My water heater wasn’t working. MasterTech determined why it wasn’t working. The Tech was very helpful
Gwin Coleman
Gwin Coleman
14:19 26 Oct 22
These guys were great. Our tech, Nathan Rob, went above and beyond to give us a fair & competitive estimate, delivered timely and impeccable service and checked in after repairs were done, to make sure everything was running good. We had a major sewer line replacement and had to deal with several different contractors. I wish I had know the possibilities of the extent of damage up front because I would have used MasterTech to complete the entire repair, instead of the multiple contractors that I used. The first contractors I used didn't have enough experience to complete the job from beginning to end and MasterTech did. Next time, they will be the first people I call.
Vallori Nagel
Vallori Nagel
17:41 25 Oct 22
Christina Crawford
Christina Crawford
16:40 25 Oct 22
I highly recommend MasterTech Plumbing. Service Techs are smart, experienced and pleasant. It’s reassuring to know that when they show up I’m going to get an honest assessment with what the repair will cost. Subscribing to the monthly service plan also took a percentage off the repairs, so our estimates were significantly lower.
Amy Anspach
Amy Anspach
15:00 25 Oct 22
Technician was on time, professional, and knowledgeable. I would recommend their services!
Robert Esse
Robert Esse
05:13 25 Oct 22
Dave Schauer
Dave Schauer
20:51 24 Oct 22
CJ Roe provided an HVAC system replacement quote for our home. The appointment was set up for a Wednesday and the dispatch department alerted me on Wednesday of CJ's arrival with a photo to know he was the authorized estimator. CJ was courtesy, efficient, and most of not pushy trying to sell a system today. The competitor of MasterTech the previous week was a high pressure salesman. CJ took the time to understand my expectations and needs, then quickly and correctly gathered measurements and pertinent information on my current system. He had 4 quotes ready to review within 15 minutes. The whole visit took about 45 minutes, so allow to have yourself available because when you set up the appointment the booking department is not clear on the fact that you will need to be involved for around an hour. (That is the only negative) I haven't made a final decision Alat this point, but if I don't go with one of the 4 options CJ provided, it's not because he did anything wrong. He was great.
Terry Palmer
Terry Palmer
02:36 24 Oct 22
MAX IS AWESOME!!! Can't say enough good things about Max. Great personality and delightful to talk to. He gets in there and gets the job done.What a great person to have on your team!!Thank you,Have a Fantastic day!!
Sarah Westrop
Sarah Westrop
01:47 23 Oct 22
Brya Saver
Brya Saver
21:32 22 Oct 22
Very knowledgeable
Maureen Miller
Maureen Miller
20:16 21 Oct 22
Answer questions about what I needed to know.
Carmen Pipitone
Carmen Pipitone
09:39 21 Oct 22
Boo boo kitty Kitty
Boo boo kitty Kitty
21:44 19 Oct 22
Matthew was courteous and professional! He explained what all the options were.The office personnel are the same, courteous and professional.
Jessica Hooks
Jessica Hooks
21:20 19 Oct 22
Wonderful, friendly men, who came to find our blockage, used a camerasystem, them where able to detect the problem. Gave use a quote, a very fast scheduled come back time, explained the process of the job and were able to get it done quickly. They had to jackhammer a hole in our basement floor clean out a broken old pipe full of roots, and replace it with new pipes and a backflow piece. They then filled in the hole reconcreted it and left the whole area spotless. So amazing, such talent and skill. Truly a wonderful experience! ♡
Rebecca Rice
Rebecca Rice
20:04 19 Oct 22
Very Professional, same day service, best technician ever! He explained everything to me!
Technician super nice and knowledgeable, recommended important safety equipment!
Darion Higgins
Darion Higgins
15:14 19 Oct 22
Had a drain back up at 10pm. Called first thing in the morning and Ryan was here by 9. He was very friendly and courteous with my home. After fixing the issue he gave me advice on how to take better care of my homes drain. He was also very patient with my home warranty. Would use again. Thanks!
Angie Azzanni
Angie Azzanni
02:37 19 Oct 22
Had a great experience with a heating repair. Technician (Tyler) was fast, professional, and explained everything that was needed to be fixed and made sure I had all my questions answered before completing the job! Highly recommend!
Barbara Sanchez
Barbara Sanchez
20:36 18 Oct 22
Steven Fain
Steven Fain
19:07 18 Oct 22
Weston Bricker
Weston Bricker
17:14 18 Oct 22
Super friendly and quick to respond. Absolutely amazing work and quality employees
Linsey Williams
Linsey Williams
16:11 18 Oct 22
I like the semi annual inspections. It is great to know how everything is working.
Linda Craig
Linda Craig
20:57 17 Oct 22
Jerry was friendly and very helpful answering my call for a clogged toilet. Matt arrived and was professional and knowledgeable about the situation and what was needed to resolve the situation. I would definitely recommend them and would not hesitate to use their services in the future.
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