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Meet the Master Technicians & Mighty Nice People!

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MasterTech Plumbing, Heating and Cooling

Elite Service Award Winner

  • Jerry - General Manager

    Jerry

    General Manager

    If you like Western movies and novels about frontier adventures, you and Jerry could be friends! Jerry started working at MasterTech in 2003 as a Service
    Technician and is now the General Manager. Jerry and his wife Shelly live on a small farm near Boonville, with their daughter Kalani attending college nearby. His two sons both serve in the U.S. Air Force: Josh lives in Florida when not stationed in Afghanistan, and Logan and his wife Courtney and Jerry’s new grandson reside in Germany. Jerry enjoys the family work environment of MasterTech and being able to share his knowledge and experiences with a true group of professionals who give their best every day. While spending time with family and friends is at the top of his priority list, he also enjoys hunting, fishing, and working outdoors around his farm.

  • Denise

    Dispatcher/CSR Supervisor

    Denise has been with MasterTech for more than 15 years and continues to be the “Hub of Mastertech!” Spending time with family and friends is what Denise loves doing best. Denise resides in Sturgeon with her husband Butch and son Logan; her daughter Katie lives nearby with her precious granddaughter, Brynlee. In addition to watching her son play basketball, she loves doing crafts, cooking, and photography. Anything Mexican always sounds good to eat, and she enjoys listening to all kinds of music as well as watching The Voice, Big Brother, and The Walking Dead tv shows. It is the family atmosphere at MasterTech that Denise loves the most, “appreciating that although we work hard as a team to take care of our customers, we also take time to laugh and enjoy our day together too.”

  • Laura

    Business Manager

    Laura has been Russ’s right-hand (wo)man since it all began, over 25 years ago! She is the magic behind most things MasterTech and you can’t help but smile when talking to her on the phone. When Laura is not working, which is not often, she enjoys cooking, reading, and watching movies. Some of her favorites are “Red,” “Dan in Real Life,” “The Holiday,” and “White Christmas.” Why has Laura stayed with MasterTech for so long? “I enjoy the people, the food they bring in for special occasions, laughing with my coworkers. I enjoy the emphasis on improving ourselves as individuals and as a company.” Oh, and if you want to give Laura a gift of appreciation, she’s pretty easy to please: chocolate.

  • Beth

    Customer Service Representative

    Beth is our newest Customer Service Representative and is doing a great job in her first few months in the role. She’s a native of Ottumwa, IA, but has resided in Columbia since 1993. She enjoys decorating, gardening/yard work, and walking her dog, Brooks Lee. She also enjoys Italian food, watching Criminal Minds and Last Man Standing on TV, and listening to classic country like Vince Gill as well as 80’s Rock.

  • Nathan

    Excavation Foreman

    Nathan has worked at MasterTech for more than 10 years! When he is not saving people from the trenches (literally), Nathan enjoys anything and everything outdoors and spending time with his family. Nathan was the winner of the MasterTech Chili Cook-Off, and his recipe was chosen as the winner of the 7th Annual Rootin’ Tootin’ Chili Cook-Off which supports the Boys and Girls Club of Columbia! Nathan is married to Heather and they have three daughters – Lizzie, Josie and Carly.

  • Tyler HVAC Installer

    Tyler

    HVAC Installer

    Tyler is originally from Emporia, KS (we still refuse to say that state name around here!), but came to join us from Avon, CO where he worked at a tourist-based ski resort.

    He and his girlfriend of 3 years are owned by a cat named Stella. They enjoy spending time outdoors and with family. One thing we immediately recognized about Tyler is that he has a vision, which is to own rental properties in order to build a powerful, passive income stream which will enable he and his girlfriend to pursue a joint dream of traveling the world.

    Tyler is an engaging fellow with keen insights on how things operate. He picks up new skills quickly and has a passion for doing top quality work. He recently told us that working at MasterTech has been great because he’s had several opportunities to learn new things. We’re glad he found us and decided to join our team!

  • Chad

    Service Technician

    Chad has been with MasterTech for 10 years and our customers have enjoyed working with him as much as his fellow employees! He and his wife Lori live in Pilot Grove with their two daughters, Chloe and Leah. In the summer time, he enjoys gardening, from which he cans THE most amazing salsa – it’s no surprise that Mexican food is his favorite. He can also be found coaching his daughters’ sports teams in his spare time. He enjoys everyone he works with here at MasterTech, and being able to take care of his customers’ plumbing problems is one of the most satisfying aspects of his job.

  • Josh

    Service Technician

    So you know that Josh is a Master Technician at MasterTech, but did you know he also plays drums, piano and sings?! Josh plays music all around Mid-Missouri with a local band. When he’s not serving our customers or playing music, Josh enjoys hanging out with friends. Regarding working at MasterTech, Josh enjoys the great people he works with and says “I love learning new things each day.”

  • Nate Head - Service Technician

    Nate Head

    Service Technician

    Nate is a native of Mexico, MO who loved it so much that he still resides there with his wife Lyndsie and their son Oakley in a home just down the road from his boyhood home. They are a family that very much enjoys outdoor activities together, especially hunting, fishing, and looking for arrowheads. Seeking out new adventures, or “treasure hunting” as Oakley calls them, has become a cherished family bonding endeavor.

    The love of fishing has led Nate to join the KBF (Kayak Bass Fishing) National Tournament Trail. During the Spring and Summer, it’s not unusual for him to spend his weekends traveling around the nation to compete on some of the best fishing lakes in the country.

    When it comes to food, Nate is a fan of Chinese and Mexican cuisine, but said he isn’t picky. “A good ol’ fashioned cheeseburger sounds pretty good most of the time, too!” (WE AGREE!)

    We asked Nate what he likes about working at MasterTech and he said it’s really about the family feel and the sense that “we have each other’s back” atmosphere. “From day 1, I felt like I could call on anyone if I ran into a situation and needed some help handling it. Everyone is really awesome and I’m proud to be part of this team!”

    Nate exhibits enthusiasm for his work and appreciation for most things in life. Early into his career with us, he’s already received multiple glowing reviews for his work and friendly nature!

  • Chris

    Service Consultant

    Chris is a lifelong resident of Columbia and lives here with his wife. He enjoys anything outdoors including fishing, camping and being his son’s biggest fan while he professionally races ATVs. He enjoys listening to country music and eating BBQ. Chris’s favorite thing about working at MasterTech is being able to work with his hands, being outdoors and helping our customers!

  • Max Warehouse Manager

    Max

    Warehouse Manager

    Max is a bit of a car guy. In fact, he currently owns 7 cars and a motorcycle. To expound a bit on his interest, he actually enjoys working on cars in his spare time so he buys them, fixes them up and then sells them when the right opportunity comes along. His mechanical abilities, work ethic, intelligence, and good nature have made him a valuable member of our team.

    He grew up in Callaway County and still lives there. When he isn’t working on cars or at MasterTech, he might be found watching South Park on TV or playing Fallout on Xbox.

    Working hard builds up an appetite, and Max is a fan of Mexican food…so much so that about once a week he visits a dining establishment to fill up on it!

    When discussing what he likes about working at MasterTech, he said he appreciates the friendly people and work culture. He also enjoys the variety of duties and responsibilities entrusted to him. We agree, and Max has proven to be just the kind of person that fits in well with our team. He’s humble, hungry (not just for food!) and smart.

  • Joe

    Marketing Manager

    Joe is a self-proclaimed “Marketing Junky” who sang brand jingles to his infant children instead of lullabies. He has 2 daughters, Gretchen & Kyra, and has been married to Teresa for 21 years. As a family, they enjoy visiting waterparks.

    He grew up in Kirksville, MO, but has lived in Columbia since 2001. Joe enjoys watching sports, movies, and tv and listening to music. The Mizzou Tigers are his main sports passion, but he also follows the Baltimore Orioles and Indianapolis Colts. Some other favorite things include:

    Author: Max Lucado

    Bands: Survivor and Casting Crowns

    Music: 80s rock, classic country, blue grass, and Christian rock

    Food: Pizza, especially with ham & pineapple toppings! (Special shout out to Monical’s Pizza in O’Fallon, MO and Pagliai’s Pizza in Kirksville, MO)

    TV Shows: Last Man Standing, October Road, Royal Pains, and Burn Notice

  • Russ - Owner

    Russ

    Owner

    In 1990, Russ Duker started a plumbing company out of a single van. Today, MasterTech Plumbing, Heating and Cooling is one of the best service companies in Mid-Missouri. Russ is still a Master Plumber, but he now focuses on taking MasterTech to new heights. As a successful business owner of 30 years, Russ is passionate about improving customer satisfaction. He believes in using digital tools to better serve you – our customers. Russ is a proud resident of Columbia, MO, and he continues to lead MasterTech’s team of Master Technicians and Mighty Nice People.

  • Annette

    Co-Owner/Warehouse Manager

    Annette was born in Oxford, Ohio and has been living in Columbia for over 25 years. Annette is married to Russ and they have 3 grown children, Rebecca, Rachel and Nathaniel and three grandsons, Matthew, Tristan and Connor. Annette enjoys quilting and doing activities with her family. She enjoys watching The Three Musketeers and eating pizza. Annette enjoys working for MasterTech because, well…she has the best boss!

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