Meet the Team of Plumbing and HVAC Technicians

General Manager

If you like Western movies and novels about frontier adventures, you and Jerry could be friends! Jerry started working at MasterTech in 2003 as a Service
Technician and is now the General Manager. Jerry and his wife Shelly live on a small farm near Boonville, with their daughter Kalani attending college nearby. His two sons both serve in the U.S. Air Force: Josh lives in Florida when not stationed in Afghanistan, and Logan and his wife Courtney and Jerry’s new grandson reside in Germany. Jerry enjoys the family work environment of MasterTech and being able to share his knowledge and experiences with a true group of professionals who give their best every day. While spending time with family and friends is at the top of his priority list, he also enjoys hunting, fishing, and working outdoors around his farm.

Dispatcher/CSR Supervisor

Denise has been with MasterTech for more than 15 years and continues to be the “Hub of Mastertech!” Spending time with family and friends is what Denise loves doing best. Denise resides in Sturgeon with her husband Butch and son Logan; her daughter Katie lives nearby with her precious granddaughter, Brynlee. In addition to watching her son play basketball, she loves doing crafts, cooking, and photography. Anything Mexican always sounds good to eat, and she enjoys listening to all kinds of music as well as watching The Voice, Big Brother, and The Walking Dead tv shows. It is the family atmosphere at MasterTech that Denise loves the most, “appreciating that although we work hard as a team to take care of our customers, we also take time to laugh and enjoy our day together too.”

Business Manager

Laura has been Russ’s right-hand (wo)man since it all began, over 25 years ago! She is the magic behind most things MasterTech and you can’t help but smile when talking to her on the phone. When Laura is not working, which is not often, she enjoys cooking, reading, and watching movies. Some of her favorites are “Red,” “Dan in Real Life,” “The Holiday,” and “White Christmas.” Why has Laura stayed with MasterTech for so long? “I enjoy the people, the food they bring in for special occasions, laughing with my coworkers. I enjoy the emphasis on improving ourselves as individuals and as a company.” Oh, and if you want to give Laura a gift of appreciation, she’s pretty easy to please: chocolate.

Customer Service Representative

Courtney is our senior Customer Service Representative and a valued member of our team! She grew up in Helena, MT and now lives in Moberly, MO with her husband, Chris, and their 3 daughters: Ryan, Bailey, and Logan. The family is completed with a dog named Mugsy and a cat named Larry.

Outside of work Courtney enjoys doing family things like taking trips or just playing in the back yard. She’s also been known to binge watch some Netflix on occasion. She’s a fan of actor Will Farrell and musician Luke Bryan. A favorite show is “Impractical Jokers” and her favorite food is mashed potatoes.

She enjoys working at MasterTech because of the family/team environment and being able to help a customer get through an emergency.

Interestingly random facts about Courtney: While she is a pet lover, she confesses to having an irrational fear of fish. She can play the violin.

Customer Service Representative

Beth is our newest Customer Service Representative and is doing a great job in her first few months in the role. She’s a native of Ottumwa, IA, but has resided in Columbia since 1993. She enjoys decorating, gardening/yard work, and walking her dog, Brooks Lee. She also enjoys Italian food, watching Criminal Minds and Last Man Standing on TV, and listening to classic country like Vince Gill as well as 80’s Rock.

Excavation Foreman

Nathan has worked at MasterTech for more than 10 years! When he is not saving people from the trenches (literally), Nathan enjoys anything and everything outdoors and spending time with his family. Nathan was the winner of the MasterTech Chili Cook-Off, and his recipe was chosen as the winner of the 7th Annual Rootin’ Tootin’ Chili Cook-Off which supports the Boys and Girls Club of Columbia! Nathan is married to Heather and they have three daughters – Lizzie, Josie and Carly.

Lead HVAC Technician

CJ adds a great deal of energy to the MasterTech team! He is always smiling and his laughter is contagious. CJ grew up and still lives in Fulton with his girlfriend Cindy and his two children, Kylie and Garrett. He started out as an intern building electronics but is now a certified heating and cooling service technician and installer here at MasterTech, where he enjoys the team focus and the positive work environment. CJ’s favorite shows to watch are The Big Bang Theory and Survivor, and he enjoys “trying” to play guitar in his spare time.

Service Technician

Chad has been with MasterTech for 10 years and our customers have enjoyed working with him as much as his fellow employees! He and his wife Lori live in Pilot Grove with their two daughters, Chloe and Leah. In the summer time, he enjoys gardening, from which he cans THE most amazing salsa – it’s no surprise that Mexican food is his favorite. He can also be found coaching his daughters’ sports teams in his spare time. He enjoys everyone he works with here at MasterTech, and being able to take care of his customers’ plumbing problems is one of the most satisfying aspects of his job.

Service Technician

So you know that Josh is a Master Technician at MasterTech, but did you know he also plays drums, piano and sings?! Josh plays music all around Mid-Missouri with a local band. When he’s not serving our customers or playing music, Josh enjoys hanging out with friends. Regarding working at MasterTech, Josh enjoys the great people he works with and says “I love learning new things each day.”

Service Consultant

Chris is a lifelong resident of Columbia and lives here with his wife. He enjoys anything outdoors including fishing, camping and being his son’s biggest fan while he professionally races ATVs. He enjoys listening to country music and eating BBQ. Chris’s favorite thing about working at MasterTech is being able to work with his hands, being outdoors and helping our customers!

Excavation Team

Eliot was born in Mexico but has made Columbia his home with his wife and two children. He enjoys playing soccer, fishing and video games! His favorite part of MasterTech is his coworkers. Eliot is a friend to all and is always the first to volunteer to help a friend in need!

HVAC Install Crew

Isaac is a Columbia native, graduated from State Tech and is an Eagle Scout! He enjoys spending time outdoors hunting, fishing and camping and likes watching Lord of the Rings and Star Wars. He enjoys working at MasterTech because “we care about the customers but we are also a family; we can joke with each other and laugh together.”

Marketing Manager

Joe is a self-proclaimed “Marketing Junky” who sang brand jingles to his infant children instead of lullabies. He has 2 daughters, Gretchen & Kyra, and has been married to Teresa for 21 years. As a family, they enjoy visiting waterparks.

He grew up in Kirksville, MO, but has lived in Columbia since 2001. Joe enjoys watching sports, movies, and tv and listening to music. The Mizzou Tigers are his main sports passion, but he also follows the Baltimore Orioles and Indianapolis Colts. Some other favorite things include:

Author: Max Lucado

Bands: Survivor and Casting Crowns

Music: 80s rock, classic country, blue grass, and Christian rock

Food: Pizza, especially with ham & pineapple toppings! (Special shout out to Monical’s Pizza in O’Fallon, MO and Pagliai’s Pizza in Kirksville, MO)

TV Shows: Last Man Standing, October Road, Royal Pains, and Burn Notice

Owner

In 1990, Russ Duker started a plumbing company out of a single van. Today, MasterTech Plumbing, Heating and Cooling is one of the best service companies in Mid-Missouri. Russ is still a Master Plumber, but he now focuses on taking MasterTech to new heights. As a successful business owner of 30 years, Russ is passionate about improving customer satisfaction. He believes in using digital tools to better serve you – our customers. Russ is a proud resident of Columbia, MO, and he continues to lead MasterTech’s team of Master Technicians and Mighty Nice People.

Co-Owner/Warehouse Manager

Annette was born in Oxford, Ohio and has been living in Columbia for over 25 years. Annette is married to Russ and they have 3 grown children, Rebecca, Rachel and Nathaniel and three grandsons, Matthew, Tristan and Connor. Annette enjoys quilting and doing activities with her family. She enjoys watching The Three Musketeers and eating pizza. Annette enjoys working for MasterTech because, well…she has the best boss!