Best level of Customer Service I’ve encountered in years! Professional, honest, & offered multiple recommendation/solutions.
I had Dillan out for an inspection. I was told up front how much this visit would cost before he arrived. Dillan quickly found an issue and said there was no need for me to pay the cost of the full service I requested. I appreciate him saving me some money in that regard. Due to the leak in my AC system, he informed me of options. I then had CJ come out to give an estimate on a new system which was recommended due to cost of repair on such an old system. Both Dillan and CJ were great and very informative. They were helpful on providing options and to answer questions. While I ultimately did not choose to use MasterTech, I would recommend them based on their professionalism and promptness. My choice not to use MasterTech was based solely on my budgetary needs. A full HVAC system replace is costly. I am not saying the prices were high, just not what I expected. And unfortunately everything in the world today is leaning this way. So this isn’t a fault, but was a deciding factor for me.
Max called to let us know when he would arrive. Came in and listened to what we explained and then went to work fixing. We unfortunately had to go the evening without water but he showed up at the time he said he would the next morning and quickly fixed our issue and explained what he was doing each step of the way.
always helpful, always on time, very professional
Very professional and knowledgeable tech. On time, hard working and personable. Represents herself and your business well!
Awesome Service Gary came out assessed my hot water heater gave me my options and did the work quickly and efficiently.Good guy very impressed!!!!
I received prompt service and quickly received options for repairing my compromised coolant line. Very happy with the service and the three competent and pleasant technicians who did the repair work.My siding contractor put a nail through the coolant line. It was in a finished wall in my garage closet. This was the second time this week I need MasterTech (water softener repair yesterday) and I am very pleased with the service I have received.
Polite, knowledgeable service . Fair price.
Tech showed promptly, cleared lines and provided insight for repair/replacement.
Master Tech is prompt and professional. They address our questions with no cross selling. I really appreciate Matt.
Gary was awesome. He knew how to solve my problem and was able to get it done the same day. 10 out of 10 I would recommend hiring MasterTech for any of your plumbing needs.
Very old AC unit and the technician came in and fix the problem that was causing the AC to not cool. He did not pressure us about buying a new unit. And we were able to get the repairs done at a reasonable cost. I now know the age of our Will keep in mind that in the future, it may be a replacement that will need to happen. But for now it works great.
Very satisfied with Mastertech's professionalism and thoroughness. Would highly recommend! Robert Esse.
MasterTech has been great to us. The technicians are always friendly and knowledgeable, and they always get our issues straightened out. We have used both the HVAC side and the plumbing side and will continue to do so.
MasterTech does great work. They've remembered our house, given good suggestions, and the subscription is well worth it. Highly recommend.
Kyle came to help me with my air conditioner which was making a terrible noise. The technician was knowledgeable and courteous. He explained what everything would cost upfront so I did not get any surprises. He would be welcome to work on my unit anytime.
They responded quickly to an online query and had a tech out the same day. Tyler was his name and he was quite respectful and courteous. He went through his diagnostic process and figured out the problem and gave me a thorough estimate and explanation. He also was very understanding about me deciding to attempt the repair myself after the diagnostic which I appreciate. I'll pay a diagnostic fee to them every time to verify the issues before I do the repair, and when I get ready to replace this unit that he told me I can probably get by with another summer or two, then Master Tech will be the first dealer I consider. I had already replacer a swelled capacitor, then added a hard start kit (SPP6), but I thought I'd be better off just paying a pro to run through the rest of the diagnostic rather than keep buying and replacing everything.
I heard some popping noises last night from the HVAC unit in the laundry room and seen condensation around the pipes. There was water near the washer. I immediately turned off the switch near the unit. First thing in the morning I googled up hvac techs and found MasterTech as one of the top rated reviews.The following day I called to make an appointment. Nancy (If I remembered correctly) was very nice and gave me same day availability for a technician in the evening. They called me when it came close to time and let me know a technician was on the way. Received calls and text messaging alerts to keep me well informed as well as ETA. Tyler was our service technician and was prompt on troubleshooting the HVAC unit. Just a few questions about the current system and making sure things went smoothly; Tyler guided me every step of the way and was very professional.After doing some maintenance (pipe insulation fittings, rewiring outside ac unit, etc.) that might have caused the unit to go out of wack with the old thermostat he provided me with a few options to upgrade it. I asked if I could use an existing nest thermostat I had on hand which required professional installation and programming and he was able to install it no problem. I was given the peace of mind that it came with 6 months warranty and could call the 777-7777 number anytime an issue may arise.Shout out to Tyler and MasterTech for providing top of the line service!
Dillan was great! He got my ac working again and was very informative. Will definitely be calling these guys again if I have any issues.
Tyler is the best! I am always happy to see his professional and kind self!
Had a great experience as they did our seasonal ac maintenance. Tech was polite and particular about keeping things clean. They were also very informative I learned something as well.Edit: I saw the other reviews were shouting out names, I believe my house was serviced by Dillon
They show up quickly and are fix the problem. Who can I ask for more!?
We had MaterTech out last month to fix a pipe in our basement. They were very professional and got the problem fixed for us. I would highly recommend them for any plumbing needs.
You can always count on Mastertech to help you out with your heating and plumbing services! An employee named McKenzie came to work on my house and she was so kind and professional! I 100% recommend her for all current and future customers! Overall, just a great company that you can trust to help you out when you need it! Mastertech is the best!
Enjoyed discussing situation and they explained things fully and comprehensively. Kyle and McKenzie were the techs that came. They were professional in everything they did.
Prompt, friendly service. The technician was knowledgeable and friendly. I so appreciate great service! Thank you!
Great experience with the office and field staff at MasterTech. , Outstanding customer service. Highly recommend. Kyle and MacKenzie were both professional and efficient.
We had plumbing problems that needed fixing. Investigating those problems turned up other underlying problems that needed fixing but not emergent. We decided to get everything fixed during the same visit. We were not pressured to get everything repaired at the same time. That was our decision.
Prompt, knowledgeable, friendly. Andy and Dillion were efficient in things fixed.
Installing a walk-in shower wasn't on the list of services. But Gary did a great job and I literally didn't have to do anything like go to Home Depot or any other store - just like I asked 😊 All I had to do was tell him what I needed and he took care of everything.
Having noticed a leak of water when it rains I called MasterTech twice to look at problem. Water leak around where the water pipe they installed.Both times they informed me the leak was my problem. Saying they were plumbers not responsible for the leaking groundwater where they installed the pipe having drilled through my foundation to put their plumbing through. Referred me to a foundation repair company. Not an acceptable response. I will dig out on outside of wall and seal myself. And consider their “ guarantee of work “ worthless. Sealing my foundation should be part of their responsibility. Their water pipe doesn’t leak, but my wall does. And MasterTech drilled the hole to put the water pipe through.It should have been sealed!
Makenzie was very thorough and well versed at explaining all that she was doing. She gave me detailed explanations of what and why additional services were recommended. Overall Makenzie did an outstanding job. Friendly and professional.
Always willing to work to the customers expectations and satisfaction
The gentleman was kind, fast and took the time to explain what he was going to do. The service was excellent and I would recommend them to all that who are in need plumbing services!!!
The technician Dilian was very helpful. Answered all my questions in an understandable way. I have zero complaints and would recommend MaterTech to anyone.
Gary was great! Very educational and gave me all the info needed to make some educated purchasing decisions. Thanks!
They got someone to check our gas stove connection 2 hours after we called. Max was friendly, prompt and patient.
Had both Ryan and Chris came out on a sewer line issue. Both are amazing and thorough! Ryan did a great job clearing it and explaining some of the issues. Chris scoped the line and found some other issues for me. Responses were fast and clearly explained. Very personable and professional people. Will use them for all my plumbing issues.
Professional, fast and reliable. Great communication from the technician on explaining what he was doing and relaying all options.
Andy Hoover is a five star employee who l would recommend his service to anybody
Unexpected plumbing issues are never fun, however, you couldn’t ask for better service. Ryan and Chris were absolutely fantastic! They made sure I understood everything going on and they took the time to teach me. I would most definitely recommend Master Tech for any plumbing issues!
He was so sweet. I have an escape artist dog. He made sure that little Houdini stayed away from doors as he came and went
I’m so glad we went with MasterTech. Everything was explained clearly to us and the price was right! The best part was the friendly customer service!
Super fast and helpful! Andy was very friendly and did a great job explaining the options available to get things fixed up right
Ryan stayed until the clog was completely removed. He was patient with me (I was frustrated at the time) and answered my concerns. I would absolutely recommend Ryan and MasterTech.
Dillon was just out yesterday to complete my spring AC checkup. I've been using MasterTech for years now and I've never been disappointed!
Highly recommend! This company is very responsive! Every time we call the get there tech out that same day. Gary is the BEST!!!
Techs were nice and knowledgeable. They worked quickly and accurately. The estimated cost was reasonable.
I had my furnace and central air unit replaced the two fellas were nice, efficient, and professional. I have always been happy with master tech and is my go to as a homeowner.
Best all around, very professional, easy to get an appointment. Home owners need to them on speed dial.
MasterTech is great about explaining recommendations and repairs. I just had my yearly furnace/AC check done. This year, everything checked out okay. In past years, they have caught problems early that could have gotten expensive if I hadn’t had an inspection done.
Great technician and quality service
Courteous and fast. Dillan is great at explaining everything in simple terms.
Mackenzie was great today! She said that you would contact me regarding having a tech out to look at the water softener that was installed last year. Apparently there's chlorine in the water.
We had a pipe burst in our house and the techs who responded were all very polite and professional. They were up front about costs and what could be done to mitigate the costs. They also provided advice on how to get the most out of our plumbing and water systems.
Mastertach was great! From the start, the offie personnel responded promptly to the message I had left, she was polite and friendly. The crew showed up on time the next day. They had the tools needed to identify the issue and were able to call in a crew to get it fixed immediately. They were the 3rd plumbing Co in 4 months to come out, but the ONLY one that went beyond addressing the symptoms to fixing the problem.
Had such a great experience. These guys are so friendly, very helpful, and go above and beyond. They fixed my water leak, gave me a walkthrough of what they’d be doing, helped me understand the entire procedure and even cleared a clogged drain for me without me even asking them to do so. Great work, personable, and efficient! Took them no time at all to do the job. 10/10 recommend
Conner performed our spring inspection and was very courteous, friendly, and informative.
Andy the tech was wonderful. He explained everything and estimates before starting the project. He was kind, courteous and cleaned up any mess that had occurred. If I would need a project done, I would request Andy. Thanks again.
Connor did an excellent job. He explained everything he was going to do. He replaced 2 parts and even showed me the old part.
Kyle and McKenzie came out today to do my routine maintenance. In passing, I laughed and told McKenzie how randomly my unit goes to 62 degrees in the middle of the night. She took control, reset all the crazy random presets I lessed up and set them to my actual request. That is not even part of my plan, but kindness.Also, maintenance plan is CRAZY reasonable. I pay less than a price of a filter monthly and they also changed that for me! Great Job. Love my LOCAL BUSINESSES. THEY ARE MAINTAINING A UNIT I DID NOT PURCHASE FROM THEM but I will next time!
Matthew was fast and efficient when he was here to put in a new water heater. He explained everything he was doing and answered all my questions in an easy manner that didn't make me feel that I was taking up his time. I enjoyed talking to him.The only complaint I had was when he arrived he didn't have the hot water heater I had ordered and had to go back and get it. He stated that he had been told he was there for a water heater replacement and that was it. I had gotten a quote in writing with the water heater I wanted and even texted Master Tech to ask about the diameter of the new heater to make sure it would fit. I was surprised they hadn't loaded his truck with the correct model.Other than that, no complaints
Fast, friendly, and professional!
Scheduled a system check for recently purchased house. Matt Strouse was very professional and personable in checking everything and answering my questions of maintenance timeframes for things I need to do. Now I feel much more confident about how everything works (tankless water heater & water softener) and definitely know who to call for any future needs. Highly recommend!!!
I can’t thank MasterTech enough! They went above and beyond with my service. They came out promptly and have my heat soon no time!!
Andy was very knowledgeable
Matt was professional, polite, knowledgeable, and very competent. He carefully explained what was happening and the increasing costs as more and more problems became apparent. He worked hard to figure out the best solution to complicated issues. He worked in a very uncomfortable, cramped position in a tight space in a corner cabinet with any complaining. Please convey to him our appreciation.
Max got here quickly on a weekend call and was helpful with explaining the repair throughout the process. Would strongly recommend.
Great service. Will use again.
The plumber who came out to my house was a guy named Max. He was very helpful and courteous. Even though it was 9 p.m. when he got to my house he didn’t rush through the job and he took time to answer my questions. He was very skilled and great at customer service. He cleared my sewer line and plunged the drains in my basement so the water cleared out. He also told me the cause of the line being clogged and referred me for a full inspection so I could get a quote on cost of repair.
Excellence doesn’t begin to scratch the surface. Plumber, Gary Buck was my technician and he is AMAZING! So professional and knowledgeable; prompt, personable and clean. There oughta be six or seven stars for this guy. Truly outstanding.
