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10 Signs You Need to Repair Your Home Heating System

Home heating systems are a necessity, especially during the cold seasons. If your furnace stops working, it can be costly to repair it. This is one reason we at MasterTech Plumbing, Heating and Cooling always tell clients in Columbia to invest in annual maintenance to avoid any surprises.

Here, we’ll talk about 10 of the ways you can tell it’s time to call for repairs. This is what to watch for.

1. Water on the Floor

Water near a heater is never a good sign. It’s less dangerous than gas or oil leaking onto the floor, but it still causes concern.

Water appears because of condensation. Normally, the condensate lines in your furnace drain and trap condensation safely, keeping it away from the electrical components of your furnace and off the floor. If the water is pooling on the floor, there’s a big issue inside the furnace.

If you notice water pooling, call a professional. Left unchecked, this could pose dangers in the home. The condensate line is also not something for a quick DIY fix. It may mean replacing the line, which is a job for the experts.

2. Strange Furnace Noises

Clanks and bangs from the furnace are almost never normal. You might hear a sound like a soft bang when it comes off or on, especially if it’s old. If you hear a loud bang or a scraping sound, be sure to call an expert! Something definitely needs to be repaired.

3. It’s Been a While Since Servicing

Regular furnace maintenance is a must. If you know it’s been more than a year, it might need a repair. Have a professional come in to clean the furnace and check it for potential problems. The longer your HVAC system goes without regular maintenance, the more likely it will unexpectedly stop working when you need it most.

4. The Smell of Gas

If you smell gas, call for help. Turn off the furnace or gas supply to be safe, take your family out of the home, and call a repair technician. Never light candles or turn on any type of flame in the home if you smell gas or oil.

5. Vents Blow Cold

If the air coming from your vents isn’t hot, there’s a furnace problem. There are a few reasons it could be blowing cold. Before calling a professional, check to make sure the furnace is switched on.

On older furnaces, you can check for the pilot light inside the sliding door on the side of the furnace. If the light is out, it needs to be relit by an expert.

6. The Furnace is Blowing, but Barely

Weak airflow could be a sign that components inside the furnace have stopped or slowed. Motors, belts, and other working parts make your furnace come to life and heat your home. If something has jammed or stopped, air may blow weakly. Call for repair to handle this issue.

7. Higher Than Normal Heating Bill

Is your heating bill running high? It might be a sign that your furnace needs maintenance. In many cases, a good cleaning will fix this problem.

Something as simple as a dirty filter can cause your furnace to go into overtime, burning harder in an effort to heat your home when the filter clogs. A blocked filter stops air from flowing freely, which forces the furnace to work harder. The harder it works, the higher the bill.

8. Thermostat is Reading Wrong

The thermostat helps you control the heat in your home. If it stops working and you find yourself constantly turning it up to heat the house, there’s probably a disconnect somewhere between the furnace and the thermostat. This is likely a wiring issue. It’s important to call someone as soon as possible to fix this.

Faulty wiring and electrical issues are dangerous, especially when you throw an oil or gas-burning furnace into the mix.

9. Furnace Keeps Cycling

When your furnace turns on, it should heat your home as per the thermostat guide. Once heated, the furnace clicks off, and the temperature is maintained.

If your furnace is turning on and off, on and off, to heat your home, there’s a problem. Constant cycling is another sign that the furnace needs a good cleaning. Don’t panic, but do call a professional.

10. Age

Like any appliance in your home, your furnace has a shelf life. Most last about 15 years. The more regularly you service and clean your furnace, the longer it will last. At one point, the furnace will absolutely need to be replaced. Until then, a repair might do the trick and add a few years back to the lifespan of the device.

Call an Expert

If you live in Columbia and are having trouble with your furnace, we can help. Call us at MasterTech Plumbing, Heating and Cooling today to learn more

Both of my recent needs were after hours. Out of the three plumbers that I called, Mastertech was the only one that responded and was able to help me that day. That’s huge considering we are renovating the main level of our house, and five of us are living in our basement with one bathroom, and the water was off due to a leak. There prompt service was much appreciated.
Casey Smith
Casey Smith
1694271121
Mathew did a great job this morning he was quick. Polite and friendly and just an overall great peoples person! He even helped out with my bathtub drain so that I could give my toddler baths with ease. Thank you so much for being so friendly and providing quality work!
Ivy McLain
Ivy McLain
1692807195
We had two different plumbing issues this week and so we had the opportunity to work with two of their techs. Both of them were professional and very helpful. Explained all of our options and really kept cost in mind. Thank you for such great service and for being so flexible with scheduling!
Stacy Fisher
Stacy Fisher
1691173041
Andy was right on time, and performed all of the work in a skilled, professional manner. I asked a lot of questions, and he explained every step of the process and my options with patience and in clear terms. Andy cleaned and dried the area and his work was great. No more problems with that old Toto! Another good experience with MasterTech.
lunaluce2
lunaluce2
1689875948
Our tech did amazing!!! He found all the leaks we had in our gas line and got it all fixed in a day. We were on a time crunch and had to get it fixed before Monday so he came out on Sunday and stayed until he was 100%sure the line was working perfect. Had about 5 more leaks than expected and he was kind, patient, and hardworking!! He had a wonderful attitude even with unexpected problems and even when a wrench slipped and cut his cheek. Would highly recommend this company for any piping issues!!!
Hailey Whalen
Hailey Whalen
1688935910
I had your technician, Max, and he was just awesome! I needed my washer ball valves replaced, but also he and I talked about my 13 year old sump pump. Master Tech gave me the best deal for not only the ball valves, but also a new sump pump with a battery back up. Max was kind, friendly, professional and did a great job. I have used Master Tech in the past, with great results, and they ARE my go-to plumbing professionals!! Thanks so very much, Max and Master Tech!!
Marilyn Young
Marilyn Young
1688809703
It was hot! They got here fast and got the AC working quickly. Worth the service membership.070623: Came out to inspect our plumbing. Gave us a great timeline for the next big projects we need. I appreciate the great and honest service.
Matt, the technician was very professional, helpful and knowledgeable. Explained all my questions several times and several ways to help me understand the procedure ,costs,and service agreement! Which gave me a huge discount. The service was performed by two very kind and professional service techs I don’t remember their names . I couldn’t believe how quickly they came out to do the work and how quickly they finished the job! It was completed the day after I called Master Tech. They were even careful to avoid my pepper plants. I am so grateful to have water again after they replaced my water line from the meter. All my problems were buried!
Daniel Bene
Daniel Bene
1687815414
Estimated costs given in advance and remained the same after jobs were completed. Plumbers were polite and ease to talk to. Jobs were completed efficiently and in a timely fashion. As a result THEY are now MY plumbers and I signed up for the monthly service plan too.
Althea
Althea
1687541149
Our Tech Ryan was absolutely amazing! He was super sweet and explained everything thoroughly. He made such a stressful situation so much better by his positive attitude and calm demeanor. Our problem was fixed in no time and life will “flow” so much better thanks to him.
Talynn Shahan
Talynn Shahan
1686858005
MasterTech does all of our plumbing and HVAC work and has for years because they always do a great job. Most recently, we had a horribly clogged toilet that we could not fix ourselves; they took care of that and checked other issues as long as they were at the house. All of their people are excellent and we always know we can count on them.
Sean Spence
Sean Spence
1681310342
Gary Buck was amazing! He arrived on time, identified the leak, and saved me money. Most importantly, he repaired the leak in about 2 hours as promised. He was personable and professional. He explained the process and the warranty. Gary was helpful and honest about the repair. He even offered a suggestion and left an opportunity for a future addition. I will use Gary's services again! Thank you Master Tech Plumbing, Heating, and Cooling.
We own a home built in 1880. The sewer problem was located beneath a brick fireplace a few feet away from the city alley. It would have been easier to dig in from the alley, but it would have doubled the repair cost! The tech team (Nathan,Chris,and Fletcher) were determined to keep out of the alley and save us the extra expense!Upon toppling the fireplace they discovered it was resting upon a 5’x5’x28” cube (or larger) of concrete that would not budgeOn day 2 they began work around 9 am. It took nearly 3 hours of jackhammering to finally break the monstrosity apart and gain access to the collapsed pipe below.By 3 pm the sewer line was repaired!!! Way to go, Fletcher!!These guys deserve every dollar it cost us! They were ever so patient as I hovered over them the entire time photo-journaling their work! Can’t praise this team enough!!
Brenda Curtice
Brenda Curtice
1679691838
So far I haven't used Master Tech to install or service anything, but I plan to. Gary came out to assess and give me an estimate on water heater options. He was great! He was informative and not pushy. He was very knowledgeable and talked out the options with me and answered all of my questions and then some.
Rachel Long
Rachel Long
1677167862
Update to my original review - these guys are the best; I worked with Matt, Chris and Nate on a variety of issues from sewer line, to HVAC all around the holidays when timing can be tough. They did it all very quickly with a ton of knowledge and were very kind. Their service convinced me to become a paying member for the yearly inspections/service and peace of mind. Highly recommend.
David Leon
David Leon
1672254304
These guys were great. Our tech, Nathan Rob, went above and beyond to give us a fair & competitive estimate, delivered timely and impeccable service and checked in after repairs were done, to make sure everything was running good. We had a major sewer line replacement and had to deal with several different contractors. I wish I had know the possibilities of the extent of damage up front because I would have used MasterTech to complete the entire repair, instead of the multiple contractors that I used. The first contractors I used didn't have enough experience to complete the job from beginning to end and MasterTech did. Next time, they will be the first people I call.
Gwin Coleman
Gwin Coleman
1666793956
I highly recommend MasterTech based on my recent experience. I had an issue with my water heater, which is always stressful for a new homeowner. Matt, the technician, arrived on time, was very friendly and knowledgeable, and presented me with options and information before beginning repairs. He quickly identified the issue and resolved it in about 30 minutes in the most professional manner. Can’t recommend MasterTech highly enough! Very pleased to have found this company to add to my contact sheet of high-quality local repair/service professionals!
Keith Holland
Keith Holland
1664991108
I purchased a home about six weeks ago I needed someone to come in and replace the hot water valve in my laundry room. Gary the technician Was incredibly friendly, and knowledgeable and efficient. He could not have been nicer and put me at ease immediately. I was able to ask any questions and he was created clarifying the information that I needed. I cannot recommend this company enough!
Joy Powell
Joy Powell
1664895163
Repaired leaking water supply line outside of the house. Tech came out same day and they were able to dig up & replace entire supply line 3 days later. Just wish it could have been quicker, but it was not a critical leak & had to schedule the backhoe and utility locations
James Elstun
James Elstun
1661453333
Gary was PHENOMENAL! He was professional, kind and answered all my questions with knowledge and care. He was FAST and did a great job. I called other places that were closer to me that never responded. I called MasterTech in Columbia and they were quick, the price was spot on AND they answered the phone! Thank you all for your hard work and dedication!David W.
David Walling
David Walling
1661277236
Excellent communication, service, and timeliness. Was able to get to me the day after I called. Was in constant communication with me (I live out of town). Much better customer service than the other local plumber in the area.
Matt Benoit
Matt Benoit
1661276460
Everyone was very friendly and easy to work with. Nate was my technician. Very knowledgeable and checked everything to make sure there was no leak. Really great service from everyone from start to finish. Reasonable rates for work.
Cynthia Roberts
Cynthia Roberts
1659740471
We got a bid to replace an outdoor spigot and fix a leaky tub faucet. The technician who came out was super nice and helpful. He answered all our questions. The quote he gave us was $600 which we thought was way too high, so did not end up using them. I would’ve loved to use the repair service if it was more affordable,
Katie Monroe
Katie Monroe
1658758345
The flush mechanisms of two of my toilets needed to be repaired/replaced. We were able to replace one of the flushes, but we weren't able to repair the second one. Max, the Mastertech plumber checked both flushing mechanisms, certified that the first one that we installed was working correctly, and made some recommendations for the second one. This morning, Max replaced the parts on the second one and confirmed that both toilets are functioning as they should. I was extremely pleased with the service, speed, and expertise with which Max completed the repairs. I highly recommend MasterTech Plumbing and will certainly use them again for any of my plumbing needs!
The flush mechanisms of two of my toilets needed to be repaired/replaced. We were able to replace one of the flushes, but we weren't able to repair the second one. The Mastertech plumber checked both flushing mechanisms, certified that the first one that we installed was working correctly, and made some recommendations for the second one. This morning, the plumber replaced the parts on the second one and confirmed that both toilets are functioning as they should. I was extremely pleased with the service and the speed at which the repairs were completed. I highly recommend MasterTech Plumbing!
The tech arrived on time and was very polite and respectful of my home. He found the problem quickly and did a great job of explaining to me exactly what was going on. He also inspected and took care of some things with my heating system while he was here. The process was smooth and easy and professional.
On time, always nice. They try to get you the best price. You could find cheaper but the quality will not be as good as MasterTech. I have never had problems with them. They do emergency calls too but you will pay more.
Heather Neff
Heather Neff
1657212236
Gary was absolutely amazing. The quality of work and customer service received was wonderful. He was knowledgeable and explained everything, answered every question I had, and was helpful not only in the problem we scheduled to address but saved us from a major issue down the road we didn’t know we had. I 100% recommend MasterTech and Gary as your technician.
Jenna Lechner
Jenna Lechner
1655340054
Jon, the tech who came out, was very professional and friendly. I felt comfortable having him in my home, he worked quickly and efficiently, and he was able to answer all my questions without making me feel like an idiot! I emailed them this morning, they responded quickly and Beth suggested their service plans, one of which I signed up for. It was a good experience, a little expensive but they were fast and I'm happy!
Meg Petrillose
Meg Petrillose
1654703997
Nate was timely, professional and knowledgeable. He was able to talk over different options for the installation of gas lines in my laundry room and kitchen. I appreciate his willingness to try and make the job affordable while maintaining quality. 10/10 would recommend.
Misty Lea
Misty Lea
1654527297
Technicians were professional, highly knowledgeable. Service was top-notch.New HVAC system is astonishingly efficient both heating and cooling. Everything was done right the first time, and the installation went extremely fast and flawlessly. Everything was explained to me in a manner that I could understand.Your staff is what makes the company great!
Toulouse
Toulouse
1653569684
Dillan was excellent. He came for my yearly inspection. He could have rushed through the process, but instead he made a recommendation and ended up spending time in the attic installing a part that could save me more money and headaches down the road. In other words, he didn't cut corners. I appreciate that kind of top-notch service.
Todd Fuller
Todd Fuller
1652296424
Chris showed up as promised, evaluated our problem and offered a solution that gave my father the confidence to allow them to do the work. The estimate was easy to read and made sense. The price was completely reasonable when everything is taken into consideration. These people talk the talk, walk the walk and plumb the plumbing!
Steve Baumann
Steve Baumann
1652228320
I’ve used MasterTech several times since buying my house in 2021. The office staff are always so friendly and helpful when I call and the technicians always do a great job. Tyler and Kyle came out today to fix my AC and they were punctual, respectful, and friendly! They always end up teaching me helpful things whenever they come out to repair things and as a first time home owner, it’s so helpful!
Becky Hart
Becky Hart
1651697410
Their employee Nate was fantastic. Had a leak at shut off under house and he helped us with that and never made me feel like a dummy with any of the stuff had done to fix plumbing issues throughout house. He was very knowledgeable and friendly and gave some very helpful tips.
Robert Decker
Robert Decker
1650729053
Technician was timely, professional and courteous. He made sure I understood what was going on. And how best to move forward
Zane Whorton
Zane Whorton
1650639886
The Plumber showed up on time and was very professional and courteous. He was able to unclog my sewer pipe very quickly and was reasonably priced! I would definitely recommend them to family and friends! I will use them again in the future!
Angie Roberts
Angie Roberts
1649904435
Guys were able to quickly locate a coolant leak that could have been very expensive but found a much cheaper solution and finished it same day. Installed surge protectors with warranty and got us cooled down again. Very professional and looked to take care of the customer.
jacobcolethomas
jacobcolethomas
1649793927
Replaced old heat pump and back-up gas furnace with new similar equipment. Got good equipment at great price and absolutely excellent installation. Installers put up with a lot of questions, were very professional, and did excellent work quickly. Couldn't be more pleased with Mastertech overall and especially with great service from the installation team and from the administrative staff. Definitely recommend them.
Paul McAllister
Paul McAllister
1646334258
The Plumbing crew did an amazing job!On time, done correctly and UNDER BUDGET. While they were here I asked a ton of questions and they happily answered and explained everything.
David Beath
David Beath
1646253061
We called to get some routine maintenance, then our heater stopped working. They changed the schedule to get us in immediately and fixed the problem in less than an hour. We're joining the subscription because the value is very worth the cost.
Jeremiah Janney
Jeremiah Janney
1645909349
No hot water one day and the next, a new water heater! Never anticipated such a fast response!Gary was so kind and knowledgeable! I highly recommend Master Tech!
Lea D
Lea D
1645641702
Kyle was able to respond to fix my thermostat issue I had within less than an hour. Kyle was very professional, personable and knowledgeable about the issue at hand. He was very helpful and got the problem fixed very quickly. If all of the techs in this company are as good as he is, you’re sure to be in great hands.
No hot water one day and the next, a new water heater! Never anticipated such a fast response!Gary was so kind and knowledgeable! I highly recommend Master Tech!
Lea D
Lea D
1644252358
Great service- Thorough investigation into my heating problem. Didn't give up until they found the source. Explained everything they did and why. Very friendly and knowledgeable! Thank you!
Emily Brewer
Emily Brewer
1642880426
Great service- Thorough investigation into my heating problem. Didn't give up until they found the source. Explained everything they did and why. Very friendly and knowledgeable! Thank you!
Emily Brewer
Emily Brewer
1641970795
Friendly tech and knowledgeable! He used my outdoor clean out tube to snake and clear clogged drain. He took the time to mop up spills made in the house and took the time to take care of us. Found the sewer backing up and master tech had it finished and cleaned 2-3 hours later. Good value too for it being after hours.
Toby Neal
Toby Neal
1641439895
On time, always nice. They try to get you the best price. You could find cheaper but the quality will not be as good as MasterTech. I have never had problems with them.
Heather Neff
Heather Neff
1640285389
After a plumbing backup turned my house into a revolving door for strangers - who weren't a bit concerned about me, my stuff, my time, etc - MasterTech was a breath of fresh air. The people from MasterTech that came to my house were nice, professional, and so incredibly quick. The big job that needed excavation to be done was even done within a day. I was blown away by how quick they were.Edit: and again, they got to my house quick, figured everything out, and got it back together before reconstruction was supposed to start. I will be sticking with MasterTech.
Sunday morning and kitchen faucet wouldn't shut off. There was nothing obvious to me. This was a single handle faucet. I shut off water supply to the house and called the Master Tech 24 hour service. The kids and all of the Grandkids were coming over and I needed to have the water on and a functioning faucet. The lady that took my call was friendly and helpful and told me a repairman would soon call me. Shortly thereafter 'John' called and asked what the problem was and recommended that I go out and buy a new faucet and that I was third on his list and he would be here in a couple of hours. John showed up and got to work immediately. Very pleasant man and obviously very skilled. He was done in 15-20 minutes. A big thank you to the lady that answered my original call and to John for his fast and professional service.
Russ Tandy
Russ Tandy
1639506327
MasterTech has the most professional and personable technicians and customer service representatives I’ve ever encountered. They schedule appointments quickly and arrive on time. A text was sent to my phone with pictures of the three employees who would be installing the system before they arrived. Everything agreed upon and signed for electronically was immediately sent to my email for my records and review.
Linda Hall
Linda Hall
1638447759
I've used other plumbing services before but mastertech outshines every plumber I've ever used. Every person I have spoken to, whether it's the customer service rep who took my calls or the technicians, they are all so nice and they are all upfront and tell you exactly what the issue is and what could have caused it. Their prices are also the cheapest I was able to find. I regret not using their services sooner! I've got their number saved in my phone and I'm going to be using them for now on. I've definitely told a few friends about them and have already recommended their services.
I cannot speak highly enough of Master Tech and their staff. It's currently -8 and I woke up to my home at 54 degrees. I left a voicemail for MT at 7:30 and received a call at 8:08 AM and a technician was at my home at 9:40 AM. Snow was blocking my external exhaust on the home, so it couldn't create combustion to turn on the furnace. The fix was rather simple, but took time and thinking through the problem. Tyler was amazing. The service was 10/10 and he really took the time to explain to me what was happening. I have a monthly service plan with this company too - that I started in October - and it's been great. They are always on time, professional, reasonably priced and so good at their job. I cannot recommend them enough!!Just here to say again - Master Tech is the best! I highly recommend the monthly service plan and all their technicians are wonderful! Today, Matt was so great with my furnace set up for the cooler months ahead! I really appreciate having such a wonderful company who I know will treat me right!
The girl at the office called to let me know the technician was on the way and texted me his picture so I would know it was him.Tyler, the technician, was on time. He was friendly, personable and knowledgeable about his work. Did the furnace checkup and installed some filters . He showed me different components on the furnace and where to install the filter.When he was done, Tyler briefed me on his findings.This is my first house with gas, so safety was foremost on my mind. Tyler reassured me that my furnace is operating safely and efficiently so no worries.If I ever have a need, I wont hesitate to call them!MasterTech is fantastic!! Extremely fair pricing as well!
Tina Lindsey
Tina Lindsey
1634920439
Matt and Nathan came to replace an outside hydrant. Nathan made a great suggestion to move it to a better place. They did a GREAT job and left my place way better than they found it. I am HUGELY grateful. They were professional but super nice and pleasant to work with. They had everything they needed on the spot and were done in no time. I am beyond pleased with their work and would call them again in a heartbeat. I am so relieved to have this work done!
Katie Merrill
Katie Merrill
1633104549
These guys are good! Set up an appointment online and the next day they called to confirm. Yes! Let me know they were on the way. Told me up front how much it would cost and then, did everything he said he would. Polite, clean and kind. They come when you need them! I will call them every single time. Thanks Mastertech!
Lorry Myers
Lorry Myers
1630356491
Since I recently bought a house that's a little older everything is starting to go out at once. I have called Mastertech twice in the past couple of weeks for my water heater and my air conditioner and both times they came out and fixed the issue quickly. They told me the price before they started work and in the case of my water heater they gave me a few different price options based on what repairs they recommended. I have a few more minor things to do still so I will definitely be calling them back. Everyone I dealt with both times in the office and service call were super helpful and friendly. I would definitely recommend if you need something done fast and right.
Allison D.
Allison D.
1628528445
Had annual furnace checkup and it was first as recently moved to this home. Super easy. The two techs that came were thorough, answered all my questions and were extremely friendly and helpful.
Nancy Kassabaum
Nancy Kassabaum
1624047158
We had a technician come out to fix a major leak under our kitchen sink. He also removed the garbage disposal. Unfortunately there was a clog beneath the work that he did so he didn’t notice it while he was at our house. We called later that day and they sent a technician 2 days later who was a “drain specialist.” He asked incredulously “he didn’t snake the drain?” This reinforced the idea that this all should have been done in one visit. Nearly $700 later we have a functional kitchen sink/faucet. It took about a week from the first call to get this all done. I wish it had been a bit more timely because we were without a kitchen sink the entire time, but I understand they are busy so it’s okay. My biggest complaint is the price. It took minimal supplies and maybe 1.5 hours between the two employees. Seems exorbitant.MasterTech responded to my review and concerns in a very thorough and professional manner, so I added a star to my review. I am not 100% satisfied so I can’t justify a 5 star review, but I would recommend them based on the service provided.
Carie Lawson
Carie Lawson
1620412682
Sunday we had water leaking. I called them on Monday. MasterTech initially scheduled us on Wednesday. Later they called me and said they could send a tech in 1 hour. It is a surprise, a good surprise. Chad came in time and got the job done in 1 hour. He also gave us some good advice to prevent pipe freezing. So far, the work is good ( it is Tuesday now). I am satisfied with the company and Chad.
Zhenyu Shen
Zhenyu Shen
1618413089
Sunday we had water leaking. I called them on Monday. MasterTech initially scheduled us on Wednesday. Later they called me and said they could send a tech in 1 hour. It is a surprise, a good surprise. Chad came in time and got the job done in 1 hour. He also gave us some good advice to prevent pipe freezing. So far, the work is good ( it is Tuesday now). I am satisfied with the company and Chad.
Zhenyu Shen
Zhenyu Shen
1617761247
Had a great experience with MasterTech recently. The water heater in my house needed replacing. I bought the replacement myself, but wanted professional installation. The technician assessed the job quickly and accurately and was right on time. When the time came to do the replacement, he was again right on time. When he left, we had functional hot water, a shiny new heater, and absolutely no mess to speak of. John was extremely professional and friendly, and was willing to answer any questions I had thoroughly and, I felt, honestly. The price seemed fair based on the work and the average cost in the area. Definitely recommend, but always suggest doing comprehensive research for any job you need done!
The were on time, did an excellent job and were reasonably priced. What more can you ask for? I would definitely hire them again. I hired them again since then (6-21-20) and they were great again. I won't hire anyone else.(6 months later) There was a problem with something they installed (not their fault). They came out immediately, fixed it and there was no charge. You can really depend on this company. I highly recommend them.
For a perfect 5 star I would expect above and beyond what I expected. And yes I know that isn't exactly a coherent thought. Our issue was fixed and our tech was amazing and spot on, he did exactly what we asked of him, and then some! He helped us shim our toilet as well because it was rocking a little.Honestly because of that extra effort he put in I am going to change it to a 5 star. Awesome work Mastertech.
Joshua Lange
Joshua Lange
1613541697
I cannot speak highly enough of Master Tech and their staff. It's currently -8 and I woke up to my home at 54 degrees. I left a voicemail for MT at 7:30 and received a call at 8:08 AM and a technician was at my home at 9:40 AM. Snow was blocking my external exhaust on the home, so it couldn't create combustion to turn on the furnace. The fix was rather simple, but took time and thinking through the problem. Tyler was amazing. The service was 10/10 and he really took the time to explain to me what was happening. I have a monthly service plan with this company too - that I started in October - and it's been great. They are always on time, professional, reasonably priced and so good at their job. I cannot recommend them enough!!
Quick and efficient service. Nate did a tremendous job! Would recommend if you have any plumbing issues
kainex99
kainex99
1612896333
Nate is amazing!!!We had a running toilet and a broken water shut off valve on a Sunday. He called and walked us through how to shut everything off until he could get there. Once here, he took the time to show us how to do everything he was doing. It’s so nice learning from a pro! He had us up and running in no time. Highly recommend Nate!
Jill Schmidlin
Jill Schmidlin
1612291214
Always great, friendly staff. I feel they do a thorough job every time they are here, and always keep me informed of what they are doing. We have a plan with them so they check everything on a routine schedule so we can catch problems early. Highly recommend them
Tyson was excellent!! He was patient working with the various options and being candid about the costs of each. Not in a rush. Very personable. Very professional. We have had similar experiences with other techs sent to us. Came within an hour of the call. I think Master Tech pricing is a bit high, but all of the above make it worth it.
Ron Sergent
Ron Sergent
1610729526
Jon and Josh were so helpful, took care of my issue in what seemed like no time, and left me with the peace of mind that the issue was resolved. Their fix is working out perfectly and I would be more then happy to have them out again (hopefully not since no one hopes for plumbing issues 😅) if I have any other issues. Well done gents!
Daniel Smith
Daniel Smith
1610044341
Water heater wouldn’t stay lit. Called MasterTech, after calling a couple other plumbers I knew (right before Christmas). Got no answer from the others, but MT answered the first try, and set up an appointment then and there. Chad came out, and cleaned up the old water heater to see how it worked before just replacing it. If need to replace, the cost of the first visit goes toward. I’m happy to say, I have hot water for the holidays! Thanks so much Chad for your friendly professionalism, and effective work.
chas baer
chas baer
1609351382
We have always had good experiences using Mastertech Plumbing. Recently had them replace a faucet. Then we had to have a water heater replaced that was in a very difficult space. A special thanks to Josh for getting a very difficult job done extremely well. I would highly recommend.
Eric Burton
Eric Burton
1608401910
Great job! Ryan was professional, hard working, thought the process out. Very determined to get us back to flowing sewer service! We have a real problem and they responded immediately with options and costs. Look forward to continuing to do business with you!
randy mathes
randy mathes
1607547053
Andrew came on time. Very nice young man. Actually early, two hours before expected. Had drain open, lickety split. Thanks Jerry for approving my $50 off coupon, from the last time you guys came out. Probably five years ago. Lucky I had the coupon; for I was charged after hours rates, though he arrived at 1530 pm? No biggie, I like my hot showers.
D. 4Tay
D. 4Tay
1606762321
We would like to commend the folks at MasterTech for their excellent service to our family last week. We had a couple of routine procedures scheduled and fulfilled during the day. One of them presented a challenge, but Chad saw it through until he was satisfied that it was running well. Later on that night, a major problem suddenly occurred with a different part of the plumbing system: a pipe burst and water flooded the bathroom, sending a stream of water into one of the bedrooms and soaking most of the carpeting. After failing to be able to control the situation ourselves, we made a panicky call to MasterTech, whereupon the woman who answered offered assurance and got help on the way. Nate arrived and immediately went about shutting off the water flow, repairing the problem, keeping us informed, and making sure everything was secure. We are dealing with the aftermath (clean up, new carpeting), but wouldn’t be in as good a position as we are without the as-prompt-as-possible emergency service, professional abilities, and customer care exhibited by the MasterTech people we dealt with that day. Thank you all for your commitment to a job well done and a true concern for your customers! --David and Candy Megahan
Candy Megahan
Candy Megahan
1605723815
Josh from MasterTech came by to repair a faulty shut off valve on my kitchen sink faucet. After a discussion we decided to replace the entire kitchen faucet (installed in 2004) since it leaked and was installed backwards with new shut off valves as well as replace the shutoff valve to the dishwasher. What a professional job he did! Josh is a very personable guy that helped make his visit memorable. Great job Josh!I will be highly recommend MasterTech for your plumbing needs.
John Beaumonte
John Beaumonte
1605466970
My technician was professional and gave me confidence that the job would be done correctly! The work was completed quickly and with expertise. I was very impressed with the response time and the work completed!
Lindsey VeVerka
Lindsey VeVerka
1604668475
Surprisingly fast service. I called them and they had the technicians in my place within 20 minutes. They soon located a replacement for my 18 years old water heater that is not worthy to repair and switched everything within a little over two hours. Professional and reasonable price in my opinion.
Shengyu Wan
Shengyu Wan
1604596671
Andrew was wonderful working through the night to repair our pipe so we could get our water back on. He was friendly and knowledgeable! I will be recommending them to all my family and friends!
Faith Truesdell
Faith Truesdell
1602962373
I had a leaky kitchen faucet that needed to be repaired and in the process my service tech Devin discovered a damaged valve that also needed to be replaced and my main shut off valve was also leaking and needed to be repaired. He got everything done in one day. Devin was very friendly and efficient. It was a pleasure doing business with him and MasterTech.
Elena Seon
Elena Seon
1601615401
We needed sink hooked up, garbage disposal installed and, we had a leak in an outside faucet. Josh did it all in one call. He was professional, offered me options to save money and explained everything he was going to do. Great experience. Now, I am a loyal customer!
Lorry Myers
Lorry Myers
1601520774
Awesome service. Called on a Friday and was told wouldn’t be available until Monday, but then called me right back. They were at my house Within a couple of hours. Highly recommend them for both their professionalism and friendliness.
Jason Huether
Jason Huether
1601063739
Master Tech's office and work crews are awesome. I had a broken sewer piper, (Josh, Chris, Elliot and Nate), they diagnosed it, priced, it and got it done. Then had drainage issue with HVAC Wyatt and Tyler got it fix and had me on my way in no time. Great work, great pricing, and most importantly great staff. I would recommend for future work in a heartbeat.
Damian Dean
Damian Dean
1601055614
They provide such outstanding services, I wouldn't call anyone else but them, especially if you want it fixed right. Quality and fast is where Master Tech is at!!Josh and Andrew are very professional and friendly. Loved how they went right to work. I would recommend them to replace gas lines.
Kelly McDaniel
Kelly McDaniel
1600700243
Devon and Andrew came out and gave me a quote on installing a water softener system. They were very professional and informative on what the cost and process would look like. Would recommend them to anyone!
Megan Miller
Megan Miller
1599225821
We gave MasterTech a call on a drain line issue. The technician (Tyson) came out promptly and was very professional. He diagnosed the problem quickly and MasterTech was on the job.A company and crew that provides this high a level of customer service is a rarity today. We will definitely use them again (if ever needed) and would certainly recommend.
Chuck Kubba
Chuck Kubba
1598646512
Mastertech is awesome! I needed my water heater and bathtub faucet looked at. Devin and Nate were so great. They answered all my dumb questions without making me feel stupid and gave me so many options to solving my plumbing issues. I will be using Mastertech to install a new water heater soon! Thanks Devin and Nate!
Kelsey Mescher
Kelsey Mescher
1597767494
Devon and Nate were extremely professional helping me deal with a leaking water heater. They explained my options and helped me come up with a plan to address the issues. Will definitely be calling MasterTech for future plumbing and HVAC needs.
Charles Mullen
Charles Mullen
1597691501
Excellent service—squeezed me in a day early—friendly, mask wearing, felt safe and secure!
A Sergel
A Sergel
1597181596
We found a leak underneath our kitchen sink and was not able to turn the water off. A MasterTech technician was there within an hour. He was courteous and professional and gave us a couple of repair options. Everything he needed, he had with him and the new valves were installed quickly and he was gone. Great repair experience!
Lorry Myers
Lorry Myers
1595883711
Technician was timely, professional and courteous. He made sure I understood what was going on. And how best to move forward
Zane Whorton
Zane Whorton
1594926922
Tyson was incredibly kind and helpful. He came out on a Sunday to help with a stubborn shower cartridge. I would recommend him to anyone needing plumbing help!
Very prompt, efficient, polite, and professional. Knowledgeable of needs and recommendations fit my circumstances. Thanks!
Nathan Mozingo
Nathan Mozingo
1594663321
Master Tech replaced my ac/heating unit a couple of years ago and we have been very pleased with the follow-up checkup services we receive. Always very professional!
Joanne Nelson
Joanne Nelson
1594411049
Tyson was very helpful and gave us advice for the future on how to save a little money with a project. We were very happy with him and his advice.
Wesley Dahms
Wesley Dahms
1594408659
Josh Burleson installed our Home Depot purchased water softener. He was on time for the appointment, very professional and addressed all our questions. He was very neat in his work and cleanup. We would highly recommend calling MasterTech and Josh for all your needs.
Bette Everman
Bette Everman
1593470898
Professional, personable and informative! I am on their yearly Check-Up plan for heating and cooling. Great price for a GREAT service.
Dorsey Ragland
Dorsey Ragland
1593453358
Devon W. was a pleasure to work with. Efficient, clean, knowledgeable. Happy to have me sit with him while he worked so I could ask random plumbing questions that have always intrigued me. Highly recommend this business and Devin!
Pete Goodman
Pete Goodman
1592507841
Chad arrived promptly when I was notified he was in route to my house. He was very friendly and professional and keeping social distancing practices. He was able to give options to get the result I needed. The cost was lower than what I had in mind and was completed in about an hour.I felt bad for him because it was hot and humid today (about 90) and the issue was outside of the house in direct sun...I set up a patio umbrella to cast some shade on him while he worked.Thanks again Chad! I will be calling MasterTech Plumbing for any other plumbing issues that arise!
Alen Petty
Alen Petty
1591208532
Isaac and Alex removed a dead snake from my AC unit. They were professional and kind with a great sense of humor given the situation. They checked everything out to ensure it ran correctly and gave me an upfront price. I was quite satisfied.
Katie Ensign
Katie Ensign
1591034067
Josh was so awsome! I had a "simple" leak in my faucet. He got the parts from his truck and fixed it like new, which is saying a lot as this faucet is over 10 years old. Very knowledgeable and friendly!
Betsy Kuhn
Betsy Kuhn
1590704699
We had a great experience with Mastertech Plumbing from the time we made the phone call to request service. Our plumber Tyson was friendly, knowledgeable & professional. I would highly recommend this company & him for any plumbing needs.
Jamie Hogan
Jamie Hogan
1590169245
I had a clogged drain that needed professional assistance. MasterTech was able to get Devin out to my house to fix our issue in record time. Devin was great and very professional and made sure the issue was fixed, the work area was clean and that I was satisfied with his work before he left. I highly recommend MasterTech.
Jeffery James
Jeffery James
1588957284
When I called, the phone was answered by a pleasant service representative that remembered me and was understanding to my immediate need. MasterTech Plumbing tech Chad was very professional and friendly. He kept me informed of all what was wrong and didn’t try to up sell anything. I really appreciate Chad’s skillful knowledge. The quality of his work is exceptional. I know I can rely on Chad and MasterTech Plumbing.
The service we received today was awesome! Punctual, efficient, and up front and honest about prices and what products that we needed. Excellent work.
Cole Stoecklein
Cole Stoecklein
1584543173
Josh is great! He is the one who usually comes to our house. He installed an overhead tank toilet, which is a tricky and time-consuming job. He overcame many obstacles and stuck with it until the job was completed and done right. Price was also good. MasterTech has always taken care of all our needs in a prompt and professional manner. Emergency service has always been rapid too.
Michael Lewis
Michael Lewis
1583947450
Chris was great. Dispatch was great. We were scheduled quickly. Prices were very competitive. Edit: We had great success having our pipes fixed. Due to Missouri weather things were touch and go but Master Tech sure delivered! We are so please with the fix, financing and friendliness Master tech and our technician Chris Gilpin provided us. Will forever and always us Master tech. Certainly mighty nice people
We had to have emergency service today, Saturday. A serviceman was here in less than an hour. The repairs were made quickly, the charge was not over the top, even though it was not a work day, and the individual was friendly and courteous. We have learned to expect this kind of service from Master Tech. Thank you.
I recommend MasterTech. They show up when they tell you they will show up. They provide a comprehensive estimate and also a good explanation of the work that need to be done. Their work is good quality. They usually have the needed parts on their truck so they can do the task in a timely manner. They clean up the work area after the job is finished,
Dennis Catlett
Dennis Catlett
1579817723
A great experience. First, on time, service tech was sent out when promised. Second, quick assessment of the problem (faulty sump pump). The tech not only quickly replaced the pump, but he made an alteration that will make it easier whenever a replacement has to be made. Bottom line, a most professional service. Certainly would recommend Master Tech to folks needing their service.
W B Tichenor
W B Tichenor
1577808504
MasterTech is so great to work with. They're quick, clean, do great work, and have fair pricing. But the best thing about MasterTech is their people. Whoever is responsible for their human resources does a terrific job of selecting and/or training them. They're so friendly and provide excellent information and customer service. I highly recommend MasterTech!
Jason Black
Jason Black
1577392642
Previously I had not been impressed with master tech. However, their technician Dillon not only fixed my emergency pipe break at 1am on a holiday but also saved me as a customer. This was the best service I have ever had at my home. He arrived promptly at 1am. Provided a couple of options on how to fix my problem both in the short and long term and quickly made repairs. He also has provided advice on how to address issues related to the water damage caused by the busted pipe. This was one of the most positive bad situation we have had as homeowners. Thank you Dillon and mastertech.
Michael Grote
Michael Grote
1577392555
I had to change my appointment at the last minute and they were able to accommodate my new availability without any hesitation. My tech was really professional (Dillion). I got a call and a text to let me know he was on the way. He fixed my problem quickly and was so friendly. This is the second time that I have had to use a plumber and I will use Master Tech again since I have an old house with old plumbing.
Leigh Burton
Leigh Burton
1574431260
HVAC and plumbing under one roof, what else do you need?! Great team!
CJ Roe
CJ Roe
1544752898
HVAC and plumbing under one roof, what else do you need?! Great team!
CJ Roe
CJ Roe
1527642390
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