Reviews

Elf N. ★★★★★ Oh my gosh! I wish there were more stars to rate this company. Quick, polite, professional and a fair price. There is no other company to compare!!! Thank you MasterTech! You ROCK!Elf N. ★★★★★ Oh my gosh! I wish there were more stars to rate this company. Quick, polite, professional and a fair price. There is no other company to compare!!! Thank you MasterTech! You ROCK!feng C. ★★★★★ Logan is great guy. Thanks loganfeng C. ★★★★★ Logan is great guy. Thanks loganEddie J. ★★★★★ Logan did great work, explained things well and was very personable. Highly recommend.Eddie J. ★★★★★ Logan did great work, explained things well and was very personable. Highly recommend.Anthony Y. ★★★★★ Logan was an A+ technician, fixed my leak in 30min while I walked my hyper dog. He clearly explained / showed me the problem & fixed it w/ zero mess.Other places in town may be a bit cheaper, but I am happy to pay for & will happily recommend Master Tech for their polite, fast/efficient, & quality work, every time!Anthony Y. ★★★★★ Logan was an A+ technician, fixed my leak in 30min while I walked my hyper dog. He clearly explained / showed me the problem & fixed it w/ zero mess.Other places in town may be a bit cheaper, but I am happy to pay for & will happily recommend Master Tech for their polite, fast/efficient, & quality work, every time!Toulouse ★★★★★ Andy was professional and highly knowledgeable. Service was top-notch. He inspected and replaced my disposal, and offered advice on overall plumbing. Andy's visit could not have gone better; thanks!Toulouse ★★★★★ Andy was professional and highly knowledgeable. Service was top-notch. He inspected and replaced my disposal, and offered advice on overall plumbing. Andy's visit could not have gone better; thanks!Lauren Q. ★★★★★ Needed help installing a faucet and lever we bought. Very quick response time, reasonable prices, and Logan did fast efficient work! Would recommend!Lauren Q. ★★★★★ Needed help installing a faucet and lever we bought. Very quick response time, reasonable prices, and Logan did fast efficient work! Would recommend!Oak Spirit S. ★★★★★ Andy was awesome! Thank you so much!Oak Spirit S. ★★★★★ Andy was awesome! Thank you so much!Barbara P. ★★★★★ These guys did a great job, fair pricing and efficient. They were very helpful with all the work I needed done and got my furnace up and running again quickly.Barbara P. ★★★★★ These guys did a great job, fair pricing and efficient. They were very helpful with all the work I needed done and got my furnace up and running again quickly.Sarah C. ★★★★★ Gary was great! He looked at our laundry list of to-do's and offered varying levels of solutions for each of them.Sarah C. ★★★★★ Gary was great! He looked at our laundry list of to-do's and offered varying levels of solutions for each of them.Adam M. ★★★★★ Logan was great! Got me set up with a new water heater, and explained the details well. Thanks!Adam M. ★★★★★ Logan was great! Got me set up with a new water heater, and explained the details well. Thanks!Mark L. ★★★★★ The technician (Andy) was knowledgeable, polite and solved are frozen pipes problem. He also made recommendations for avoiding this situation in the future. Highly pleased with his work.Mark L. ★★★★★ The technician (Andy) was knowledgeable, polite and solved are frozen pipes problem. He also made recommendations for avoiding this situation in the future. Highly pleased with his work.dagmarwulfe ★★★★★ They never waste my time and are always very polite. They work hard to get the job done and are always informative and direct. The office staff is wonderful too, always kind and speedy and competent. I really like Mastertech and have been using them for a decade.dagmarwulfe ★★★★★ They never waste my time and are always very polite. They work hard to get the job done and are always informative and direct. The office staff is wonderful too, always kind and speedy and competent. I really like Mastertech and have been using them for a decade.Chris M. ★★★★★ Macenzie Mayfield was my technician and as per usual she is amazing! Always good customer service and always professional. I am impressed every time with Mastertech and their awesome work ethic/morals! Macenzie is wonderful and took good care of my shop!!!Chris M. ★★★★★ Macenzie Mayfield was my technician and as per usual she is amazing! Always good customer service and always professional. I am impressed every time with Mastertech and their awesome work ethic/morals! Macenzie is wonderful and took good care of my shop!!!Ronda R. ★★★★★ I had no A/C heading into May and got three estimates for a new furnace and heat pump. CJ gave me a detailed estimate of options, helped me consider various choices, and Master Tech was able to get my system installed in one week. “The Tylers” did the install and were prompt, courteous and efficient. I had to leave a few hours before the job was finished and came home later to a house that showed no messy signs of the work, was secured, and COOL! I’ve had work done by Master Tech and have always appreciated their friendly, competent phone reception, response time, and excellent work.Ronda R. ★★★★★ I had no A/C heading into May and got three estimates for a new furnace and heat pump. CJ gave me a detailed estimate of options, helped me consider various choices, and Master Tech was able to get my system installed in one week. “The Tylers” did the install and were prompt, courteous and efficient. I had to leave a few hours before the job was finished and came home later to a house that showed no messy signs of the work, was secured, and COOL! I’ve had work done by Master Tech and have always appreciated their friendly, competent phone reception, response time, and excellent work.Souneytha T. ★★★★★ Logan came to help us with our waterheater and replaced ours! Awesome service and answered all of our questions. Highly recommend!Souneytha T. ★★★★★ Logan came to help us with our waterheater and replaced ours! Awesome service and answered all of our questions. Highly recommend!Tim and Julie C. ★★★★★ Every time I work with MasterTech, I am blown away by how knowledgeable and personable they are. Adam was so committed to figuring out our problem and helping us. Highly, highly recommend!Tim and Julie C. ★★★★★ Every time I work with MasterTech, I am blown away by how knowledgeable and personable they are. Adam was so committed to figuring out our problem and helping us. Highly, highly recommend!Matt P. ★★★★★ Matt P. ★★★★★ Keith W. ★★★★★ Logan was a consummate professional. On-time, friendly and efficient. He quickly resolved my plumbing issue, allowing me to get on with my day. I highly recommend Logan and Master Tech.Keith W. ★★★★★ Logan was a consummate professional. On-time, friendly and efficient. He quickly resolved my plumbing issue, allowing me to get on with my day. I highly recommend Logan and Master Tech.Dan P. ★★★★★ Logan did an excellent job with the new plumbing. I highly recommend Master Tech.Dan P. ★★★★★ Logan did an excellent job with the new plumbing. I highly recommend Master Tech.Alan ★★★★★ Logan was great! He answered all my questions.Alan ★★★★★ Logan was great! He answered all my questions.just me and the C. ★★★★★ Wonderful company to work with. They called to let me know i was ready for a furance check up and Tyler was here the next day! Tyler worked quickly and with a smile and was great at explaining everything to me. Tyler even had the parts with him to finish the job the same day. Would recommend to everyone.just me and the C. ★★★★★ Wonderful company to work with. They called to let me know i was ready for a furance check up and Tyler was here the next day! Tyler worked quickly and with a smile and was great at explaining everything to me. Tyler even had the parts with him to finish the job the same day. Would recommend to everyone.Joshua C. ★★★★★ Called them and they sent a tech out the next day for a non emergency. Ryan Hohlt showed up and was very friendly, professional and knew exactly what was going on and got it fixed quickly.Joshua C. ★★★★★ Called them and they sent a tech out the next day for a non emergency. Ryan Hohlt showed up and was very friendly, professional and knew exactly what was going on and got it fixed quickly.Laura S. ★★★★★ So helpful. Highly recommend. Thanks, Logan!Laura S. ★★★★★ So helpful. Highly recommend. Thanks, Logan!Jack R. ★★★★★ I was impressed at how quickly MasterTech got someone out to our house. Logan did a great job and was friendly and explained everything thoroughly. His work was great and we feel valued as a customer.Jack R. ★★★★★ I was impressed at how quickly MasterTech got someone out to our house. Logan did a great job and was friendly and explained everything thoroughly. His work was great and we feel valued as a customer.kathy K. ★★★★★ Logan did a great jobkathy K. ★★★★★ Logan did a great jobRobert D. ★★★★★ Matt did a great job!! Fixed several issues that had not been completely resolved in the past. Highly recommend!!Robert D. ★★★★★ Matt did a great job!! Fixed several issues that had not been completely resolved in the past. Highly recommend!!Sarah A. ★★★★★ Matt and Johnny were very helpful in answering questions. They were very professional and quick!Sarah A. ★★★★★ Matt and Johnny were very helpful in answering questions. They were very professional and quick!Reggie S. ★★★★★ Thank you to Ryan for the most recent visit. Very professional yet personable, which made it easy to discuss things as he completed the process of unclogging our home's drainage line. Much appreciated!Reggie S. ★★★★★ Thank you to Ryan for the most recent visit. Very professional yet personable, which made it easy to discuss things as he completed the process of unclogging our home's drainage line. Much appreciated!Ashtyn D. ★★★★★ I had a plumbing issue and MasterTech sent out someone promptly. Ryan was full of knowledge and made a stressful situation less so with his sense of humor and optimism. I appreciated he and Cooper getting to our issue so swiftly and giving their recommendations on how to avoid this same situation happening in the future. I also thought the pricing was reasonable and will use them as my go-to plumbers from now on. Thank you!Ashtyn D. ★★★★★ I had a plumbing issue and MasterTech sent out someone promptly. Ryan was full of knowledge and made a stressful situation less so with his sense of humor and optimism. I appreciated he and Cooper getting to our issue so swiftly and giving their recommendations on how to avoid this same situation happening in the future. I also thought the pricing was reasonable and will use them as my go-to plumbers from now on. Thank you!chang L. ★★★★★ chang L. ★★★★★ Breck B. ★★★★★ Mastertech is outstanding to deal with. Complete professionalism from the folks in the office that line up appointments, to the technicians that fix the problems.Gary can out to follow up on a plumbing issue that needed adjustment, and he couldn’t have been nicer. He spotted the problem and fixed it quickly.I plan to put in a new tankless hot water heater, and a new toilet in the next few months. As soon as my wallet stops leaking due to other financial issues, my only call will be to Mastertech for my plumbing needs.Breck B. ★★★★★ Mastertech is outstanding to deal with. Complete professionalism from the folks in the office that line up appointments, to the technicians that fix the problems.Gary can out to follow up on a plumbing issue that needed adjustment, and he couldn’t have been nicer. He spotted the problem and fixed it quickly.I plan to put in a new tankless hot water heater, and a new toilet in the next few months. As soon as my wallet stops leaking due to other financial issues, my only call will be to Mastertech for my plumbing needs.Damian D. ★★★★★ Once again, MasterTech met and exceeded expectations. Matt and Johnny were kind, courteous, and professional. I would recommend these guys in a heartbeat. Plus, Matt was funny. Customer service with a smile and a sense of humor.Damian D. ★★★★★ Once again, MasterTech met and exceeded expectations. Matt and Johnny were kind, courteous, and professional. I would recommend these guys in a heartbeat. Plus, Matt was funny. Customer service with a smile and a sense of humor.katie H. ★★★★★ Always a great experience! Very nice employees! Andy and Mackenzie were so kind and helpful! Worked amazingly fast!katie H. ★★★★★ Always a great experience! Very nice employees! Andy and Mackenzie were so kind and helpful! Worked amazingly fast!David J. ★★★★★ always helpful, always on time, very professionalDavid J. ★★★★★ always helpful, always on time, very professionalM B ★★★★★ Gary is the best. Prompt, thorough and an expert in his field. Thank you for catching the leak today Gary!M B ★★★★★ Gary is the best. Prompt, thorough and an expert in his field. Thank you for catching the leak today Gary!Barbara B. ★★★★★ Nothing like doing a load of laundry Sunday afternoon & discovering the drain pipe isn’t draining. Water everywhere that I had to clean up. Called Master Tech Monday morning & Ryan Hohlt was here before noon. Took about half an hour for him to clean out drain & doublecheck the washer was draining properly. Even had him give me a quote on a separate plumbing issue. He was professional & friendly. I’ve been using Master Tech for decades & would recommend them to everyone.Barbara B. ★★★★★ Nothing like doing a load of laundry Sunday afternoon & discovering the drain pipe isn’t draining. Water everywhere that I had to clean up. Called Master Tech Monday morning & Ryan Hohlt was here before noon. Took about half an hour for him to clean out drain & doublecheck the washer was draining properly. Even had him give me a quote on a separate plumbing issue. He was professional & friendly. I’ve been using Master Tech for decades & would recommend them to everyone.Larrie C. ★★★★★ This was such a pleasant and easy transaction. I discovered my water heater was leaking, I called for an appointment, Andy came the next day and knew exactly what to do. He answered all my questions including some I didn't know to ask. I had reason to talk with the office a couple of times and that interaction was every bit as pleasant. I love dealing with a company that treats me well and requests I reach out if I have any other questions. Good job, Master Tech!Larrie C. ★★★★★ This was such a pleasant and easy transaction. I discovered my water heater was leaking, I called for an appointment, Andy came the next day and knew exactly what to do. He answered all my questions including some I didn't know to ask. I had reason to talk with the office a couple of times and that interaction was every bit as pleasant. I love dealing with a company that treats me well and requests I reach out if I have any other questions. Good job, Master Tech!Chris B. ★★★★★ Very helpful and had great knowledge on thier product and service.Chris B. ★★★★★ Very helpful and had great knowledge on thier product and service.Diana B. ★★★★★ Andy was great fixed the problem quickly and is really a nice guy.Would highly recommend them againDiana B. ★★★★★ Andy was great fixed the problem quickly and is really a nice guy.Would highly recommend them againMatt G. ★★★★★ Adam Buck was great! He went above and beyond to make sure everything was done right and that we wouldn’t have further problems in the future.Matt G. ★★★★★ Adam Buck was great! He went above and beyond to make sure everything was done right and that we wouldn’t have further problems in the future.John ★★★★★ Andy was knowledgeable, professional and described what he thought was the problem. He gave me solutions and a price to complete the work. I would use Master Tech againJohn ★★★★★ Andy was knowledgeable, professional and described what he thought was the problem. He gave me solutions and a price to complete the work. I would use Master Tech againKelli D ★★★★★ Tyler was great! Very effective communication both from him and the main office. All charges were very clear and up front. Didn't try to upsell me on anything and did very clean, efficient work. We will definitely be a return customer.Kelli D ★★★★★ Tyler was great! Very effective communication both from him and the main office. All charges were very clear and up front. Didn't try to upsell me on anything and did very clean, efficient work. We will definitely be a return customer.John C. ★★★★★ John C. ★★★★★ Julie N. ★★★★★ Ryan did an amazing job!!! Hes our go to mastertech technician!!! Got here and had our problem fixed in 30 mins or less and the price was the best out of everyone we called. Overall experience was great!! Very friendly and proffesional! Thank you a bunch Ryan!!! APRIL 7TH,Today Cooper came and did the camera in the sewer line. Very profesional, talked to me about what I should do. We love this company they take care of us. MONDAY 4-14-2025 We needed pipe repaced, it was full of roots, my house is 68 years old. Jerry, Cooper, and Froy came out, did a great job, plus made sure my fence was put back in place the dirt was pushed back and our bricks put back. Wonderful company to work with. THANKS GUYS👍Julie N. ★★★★★ Ryan did an amazing job!!! Hes our go to mastertech technician!!! Got here and had our problem fixed in 30 mins or less and the price was the best out of everyone we called. Overall experience was great!! Very friendly and proffesional! Thank you a bunch Ryan!!! APRIL 7TH,Today Cooper came and did the camera in the sewer line. Very profesional, talked to me about what I should do. We love this company they take care of us. MONDAY 4-14-2025 We needed pipe repaced, it was full of roots, my house is 68 years old. Jerry, Cooper, and Froy came out, did a great job, plus made sure my fence was put back in place the dirt was pushed back and our bricks put back. Wonderful company to work with. THANKS GUYS👍Anna C. ★★★★★ Rarely is a call to the plumber routine. We woke up to two rooms with wet carpet along an exterior wall. Awful way to start the day. Called MasterTech before 8am. Very nice customer service. They had Max out around 10 and the job was done shortly after. (Outdoor faucet/pipe had frozen and busted over the winter- I used the hose the day prior, little did I know it was just leaking into the wall!)Anna C. ★★★★★ Rarely is a call to the plumber routine. We woke up to two rooms with wet carpet along an exterior wall. Awful way to start the day. Called MasterTech before 8am. Very nice customer service. They had Max out around 10 and the job was done shortly after. (Outdoor faucet/pipe had frozen and busted over the winter- I used the hose the day prior, little did I know it was just leaking into the wall!)Carl C. ★★★★★ Fast service, and the technician was very friendlyCarl C. ★★★★★ Fast service, and the technician was very friendlySarah V. ★★★★★ Was able to make a same day appointment and they got everything working quickly!Sarah V. ★★★★★ Was able to make a same day appointment and they got everything working quickly!Alvin P. ★★★★★ Andy was very good. Efficient and made a very positive representation.Alvin P. ★★★★★ Andy was very good. Efficient and made a very positive representation.Patrick P. ★★★★★ Andy was professional, nice, quick, and thorough.Patrick P. ★★★★★ Andy was professional, nice, quick, and thorough.Bill F. ★★★★★ I have used Mastertechs service for the last 10 years are so. Since I’m a retired remodeling contractor I have referred them to a lot of my customers. They have good techs and provide a professional service. I would recommend them to anyone!Bill F. ★★★★★ I have used Mastertechs service for the last 10 years are so. Since I’m a retired remodeling contractor I have referred them to a lot of my customers. They have good techs and provide a professional service. I would recommend them to anyone!CB C. ★★★★★ Gary did a great job in explaining the benefits of a tankless water heater, was able to find discounts for us, and replaced our worn out tank water heater for a tankless in a short period of time the same day. Later, Gary added recirculation to our tankless water heater. His recommended addition will reduce water wastage in waiting for the hot water from the heater to reach the faucet.CB C. ★★★★★ Gary did a great job in explaining the benefits of a tankless water heater, was able to find discounts for us, and replaced our worn out tank water heater for a tankless in a short period of time the same day. Later, Gary added recirculation to our tankless water heater. His recommended addition will reduce water wastage in waiting for the hot water from the heater to reach the faucet.Kimberly W. ★★★★★ showed up very quickly after call and had my drain figured out in less than 10 minutes. Ryan was very professional and knowledgeable. I will call you next time I have a problem.Kimberly W. ★★★★★ showed up very quickly after call and had my drain figured out in less than 10 minutes. Ryan was very professional and knowledgeable. I will call you next time I have a problem.Bill S. ★★★★★ On 4/8 and 4/10/25 Kyle Mohler, Service Technician for MasterTech installed air purifiers to our home HVAC system. In addition he identified and corrected issues associated with our systems humidifier and corrected a problem with our home’s water pressure. Mr. Mohler was very professional and courteous. He arrived on time both days, explained in a clear and concise manner the work he was about to perform and provided quotes for the material and services before performing each task in a timely manner. He is highly recommended. I work from a home office for Vertiv Corporation which has over 27,000 employees world wide with a global service organization. If Vertiv had a service office in Columbia I would do my very best to recruit Mr. Mohler for Vertiv!As they say in the US Navy, Bravo Zulu to Kyle!Sincerely,Bill ShankBill S. ★★★★★ On 4/8 and 4/10/25 Kyle Mohler, Service Technician for MasterTech installed air purifiers to our home HVAC system. In addition he identified and corrected issues associated with our systems humidifier and corrected a problem with our home’s water pressure. Mr. Mohler was very professional and courteous. He arrived on time both days, explained in a clear and concise manner the work he was about to perform and provided quotes for the material and services before performing each task in a timely manner. He is highly recommended. I work from a home office for Vertiv Corporation which has over 27,000 employees world wide with a global service organization. If Vertiv had a service office in Columbia I would do my very best to recruit Mr. Mohler for Vertiv!As they say in the US Navy, Bravo Zulu to Kyle!Sincerely,Bill ShankJustine W. ★★★★★ Logan was greatJustine W. ★★★★★ Logan was greatNorma J. ★★★★★ Matt is very professional, knowledgeable, and an expert in his field. I highly recommend that you use Mastertech for all plumbing issues, especially Matt. I find him to be kind and very polite. He goes way beyond his scope of work. Good job, Matt!Norma J. ★★★★★ Matt is very professional, knowledgeable, and an expert in his field. I highly recommend that you use Mastertech for all plumbing issues, especially Matt. I find him to be kind and very polite. He goes way beyond his scope of work. Good job, Matt!Staci E. ★★★★★ He was super friendly, and personable and got us fixed up on our shower pan repair quickly!Staci E. ★★★★★ He was super friendly, and personable and got us fixed up on our shower pan repair quickly!Amy R. ★★★★★ Ryan is always so great when he shows up and always willing to offer solutions for me and this house full of old pipes! Jamie got me scheduled quickly, same day!!Amy R. ★★★★★ Ryan is always so great when he shows up and always willing to offer solutions for me and this house full of old pipes! Jamie got me scheduled quickly, same day!!Joey S. ★★★★★ Joey S. ★★★★★ Tyler H. ★★★★★ The technicians Tyler and Kyle were extremely professional and just the nicest guys to work with. They wasted no time at all and even cleaned up after regardless how muddy the weather got. Me and my family will definitely recommend Mastertech again in the future!Tyler H. ★★★★★ The technicians Tyler and Kyle were extremely professional and just the nicest guys to work with. They wasted no time at all and even cleaned up after regardless how muddy the weather got. Me and my family will definitely recommend Mastertech again in the future!M S ★★★★★ Makenzie was awesome! She is knowledgeable but also personable! She has great customer service skills and took great care ensuring the job was done properly!M S ★★★★★ Makenzie was awesome! She is knowledgeable but also personable! She has great customer service skills and took great care ensuring the job was done properly!Valerie E. ★★★★★ Logan is amazing, thank you!Valerie E. ★★★★★ Logan is amazing, thank you!Marla C. ★★★★★ Chad and Adam from MasterTech came to do the plumbing for a bathroom renovation project we are having done. They were timely and efficient and did a great job communicating with us about the job.Marla C. ★★★★★ Chad and Adam from MasterTech came to do the plumbing for a bathroom renovation project we are having done. They were timely and efficient and did a great job communicating with us about the job.Gretchen B. ★★★★★ MasterTech always provides great service! Kyle did a good job of explaining what needed to be fixed and why.Gretchen B. ★★★★★ MasterTech always provides great service! Kyle did a good job of explaining what needed to be fixed and why.Dale H. ★★★★★ April 2025Macenzie M. performed our annual air conditioning and plumbing inspections today. She was very knowledgeable, professional and did a great job explaining her findings and recommendations. She really impressed me with her work ethic. I will specifically request Macenzie for future for future inspections and repairs.April 2024I received prompt service and quickly received options for repairing my compromised coolant line. Very happy with the service and the three competent and pleasant technicians who did the repair work.My siding contractor put a nail through the coolant line. It was in a finished wall in my garage closet. This was the second time this week I need MasterTech (water softener repair yesterday) and I am very pleased with the service I have received.Dale H. ★★★★★ April 2025Macenzie M. performed our annual air conditioning and plumbing inspections today. She was very knowledgeable, professional and did a great job explaining her findings and recommendations. She really impressed me with her work ethic. I will specifically request Macenzie for future for future inspections and repairs.April 2024I received prompt service and quickly received options for repairing my compromised coolant line. Very happy with the service and the three competent and pleasant technicians who did the repair work.My siding contractor put a nail through the coolant line. It was in a finished wall in my garage closet. This was the second time this week I need MasterTech (water softener repair yesterday) and I am very pleased with the service I have received.John H. ★★★★★ Gary Buck did a great job..John H. ★★★★★ Gary Buck did a great job..Ainsley H. ★★★★★ Logan was here on short notice, was very courteous, wasn't annoyed by my 4 dogs, and was very professional. Great service and I would happily recommend him and MTPHC!!Ainsley H. ★★★★★ Logan was here on short notice, was very courteous, wasn't annoyed by my 4 dogs, and was very professional. Great service and I would happily recommend him and MTPHC!!RICHARD M. ★★★★★ Tyler Edwards was very thorough and explained everything thoroughly and professionallyRICHARD M. ★★★★★ Tyler Edwards was very thorough and explained everything thoroughly and professionallyTyler G. ★★★★★ Tyler G. ★★★★★ Sara C. ★★★★★ Ryan did a good job. He told us what he did and some things to do to improve our issues from happening again.Sara C. ★★★★★ Ryan did a good job. He told us what he did and some things to do to improve our issues from happening again.Eva P. ★★★★★ I have always been very impressed with MasterTech! They have very professional techs. The young woman that came today was no different. She was professional and pleasant. I would highly recommend them!Bonus the lady that answers the phone I very friendly and you can tell she takes pride in her job. Excellent company!Eva P. ★★★★★ I have always been very impressed with MasterTech! They have very professional techs. The young woman that came today was no different. She was professional and pleasant. I would highly recommend them!Bonus the lady that answers the phone I very friendly and you can tell she takes pride in her job. Excellent company!Michael L. ★★★★★ Always take care of us!Michael L. ★★★★★ Always take care of us!Margaret S. ★★★★★ Margaret S. ★★★★★ Tony L. ★★★★★ Very friendly technician came to my house to inspect my circuit breaker and furnace at no cost. Gave me information to get my circuit breaker and furnace to work properly. ThanksTony L. ★★★★★ Very friendly technician came to my house to inspect my circuit breaker and furnace at no cost. Gave me information to get my circuit breaker and furnace to work properly. ThanksSally B. ★★★★★ I had a GREAT experience with Matt from MasterTech in a situation no one wants to be in - a major water leak. First, I appreciated the text regarding the arrival of the representative along with the photo. Matt was respectful of my home & property as he worked his way around. He explained his approach at each step. After his evaluation, he walked me through the options and let me know what to expect. The timely follow up from the organization was appreciated, as well! The work has not concluded but we are very pleased with our engagement of MasterTech to this point. Well executed!UPDATE: A two-person crew came out to the house with advance notice from Heidi and a text to show who was coming - love that! They resolved our issue within a couple of hours. They were both professional & courteous. They took care not tear up more yard than they needed to in order to get to the trouble spot. They even took extra care to protect our sidewalk using some wood I had close by. A couple of hours after they left, I walked up our driveway to see that they’d taken EXTRA care where they’d parked the equipment. They know what they did and we appreciate it VERY much! ❤️For a visit I never wanted to need, this was a GREAT experience! Thank you to ALL involved!Sally B. ★★★★★ I had a GREAT experience with Matt from MasterTech in a situation no one wants to be in - a major water leak. First, I appreciated the text regarding the arrival of the representative along with the photo. Matt was respectful of my home & property as he worked his way around. He explained his approach at each step. After his evaluation, he walked me through the options and let me know what to expect. The timely follow up from the organization was appreciated, as well! The work has not concluded but we are very pleased with our engagement of MasterTech to this point. Well executed!UPDATE: A two-person crew came out to the house with advance notice from Heidi and a text to show who was coming - love that! They resolved our issue within a couple of hours. They were both professional & courteous. They took care not tear up more yard than they needed to in order to get to the trouble spot. They even took extra care to protect our sidewalk using some wood I had close by. A couple of hours after they left, I walked up our driveway to see that they’d taken EXTRA care where they’d parked the equipment. They know what they did and we appreciate it VERY much! ❤️For a visit I never wanted to need, this was a GREAT experience! Thank you to ALL involved!DeAnna M. ★★★★★ DeAnna M. ★★★★★ Todd F. ★★★★★ I've used MasterTech for more than a decade for my heating and cooling as well as my plumbing needs. From the first time, CJ came to our previous home to replace a heating element quickly (before a surprise home showing) to today when I had an original water heater replaced in our 21-year-old home, I've always known I can trust the quality of work MasterTech provides.I wanted a tankless heater, but I wasn't sure it was something we could afford. Macenzie and Gary worked with me to determine if it would be affordable and a good fit for our family. There was no hard sell to get me to go tankless, and after looking at the numbers, I knew it was something we could purchase. I was surprised at how quickly the installation went, and after some easy instructions, Gary and Macenzie were out the door by early afternoon.Because of the service they have provided for years, MasterTech has, in me, a customer for life.Todd F. ★★★★★ I've used MasterTech for more than a decade for my heating and cooling as well as my plumbing needs. From the first time, CJ came to our previous home to replace a heating element quickly (before a surprise home showing) to today when I had an original water heater replaced in our 21-year-old home, I've always known I can trust the quality of work MasterTech provides.I wanted a tankless heater, but I wasn't sure it was something we could afford. Macenzie and Gary worked with me to determine if it would be affordable and a good fit for our family. There was no hard sell to get me to go tankless, and after looking at the numbers, I knew it was something we could purchase. I was surprised at how quickly the installation went, and after some easy instructions, Gary and Macenzie were out the door by early afternoon.Because of the service they have provided for years, MasterTech has, in me, a customer for life.Traci H. ★★★★★ Logan came in and was able to replace our water heater and install a new water softener all in the same visit. He didn't try to push any plans or equipment either. He was quick and thorough! Customer Service has been phenomenal from start to finish.Traci H. ★★★★★ Logan came in and was able to replace our water heater and install a new water softener all in the same visit. He didn't try to push any plans or equipment either. He was quick and thorough! Customer Service has been phenomenal from start to finish.Michael H. ★★★★★ Michael H. ★★★★★ Mickie T. ★★★★★ Tyler was very professional and courteous when he arrived. He got right to work checking the heating unit and did find that we were needing to replace a capacitor that was failing. He was able to do the work quickly and had us back up and running in no time. Thanks, Tyler!Mickie T. ★★★★★ Tyler was very professional and courteous when he arrived. He got right to work checking the heating unit and did find that we were needing to replace a capacitor that was failing. He was able to do the work quickly and had us back up and running in no time. Thanks, Tyler!Robert M. ★★★★★ Excellent service!!!Robert M. ★★★★★ Excellent service!!!Big S. ★★★★★ Ryan was prompt, courteous/friendly and did a great job unclogging our kitchen sink drainage pipe! MasterTech customer service was excellent and the cost was lower than I anticipated! Highly recommend and I will definitely call them for any future issues!Big S. ★★★★★ Ryan was prompt, courteous/friendly and did a great job unclogging our kitchen sink drainage pipe! MasterTech customer service was excellent and the cost was lower than I anticipated! Highly recommend and I will definitely call them for any future issues!David D. ★★★★★ Polite, professional, fast quality work.David D. ★★★★★ Polite, professional, fast quality work.Terry J. ★★★★★ Andy Hoover was incredible. I would highly recommend him to others.Terry J. ★★★★★ Andy Hoover was incredible. I would highly recommend him to others.Rebecca S. ★★★★★ Always great, friendly staff. I feel they do a thorough job every time they are here, and always keep me informed of what they are doing. We have a plan with them so they check everything on a routine schedule so we can catch problems early. Highly recommend them. Andy did a great job as always and had our water heater up and running in no time.Thanks again!Rebecca S. ★★★★★ Always great, friendly staff. I feel they do a thorough job every time they are here, and always keep me informed of what they are doing. We have a plan with them so they check everything on a routine schedule so we can catch problems early. Highly recommend them. Andy did a great job as always and had our water heater up and running in no time.Thanks again!Melissa S. ★★★★★ Timely very courteous and helpful very knowledgeable.Melissa S. ★★★★★ Timely very courteous and helpful very knowledgeable.Richard M. ★★★★★ Mackenzie was knowledgeable, personable, and quite competent.Richard M. ★★★★★ Mackenzie was knowledgeable, personable, and quite competent.Rebeka M. ★★★★★ Another good visit from Mastertech. Tyler was efficient, friendly, and shares our love of all things geek. Is kind to our cat and Lord of the Rings fandom is an added bonus. Yay, Tyler!Rebeka M. ★★★★★ Another good visit from Mastertech. Tyler was efficient, friendly, and shares our love of all things geek. Is kind to our cat and Lord of the Rings fandom is an added bonus. Yay, Tyler!Loetta S. ★★★★★ Macenzie was very professional and personable. Macenzie explained each process and then the results. We appreciate their service very much.Loetta S. ★★★★★ Macenzie was very professional and personable. Macenzie explained each process and then the results. We appreciate their service very much.Jill E. ★★★★★ Macenzie was great to work with. She was very nice and gave explanations about what she was doing and how our HVAC system is working. She is very personable and knowledgeable!Jill E. ★★★★★ Macenzie was great to work with. She was very nice and gave explanations about what she was doing and how our HVAC system is working. She is very personable and knowledgeable!Kenneth U. ★★★★★ Excellent serviceKenneth U. ★★★★★ Excellent serviceTodd F. ★★★★★ Gary was great! Professional and fast! Was a great experience working with him.Todd F. ★★★★★ Gary was great! Professional and fast! Was a great experience working with him.Mannie L. ★★★★★ Logan was awesome!! Friendly, knowledgable , efficient, and professional.Mannie L. ★★★★★ Logan was awesome!! Friendly, knowledgable , efficient, and professional.Suzy D. ★★★★★ I called out Mastertech for plumbing issues and Logan came out. He reviewed so many issues I was concerned about and gave me a great plan on what to address first and got to work on the things we decided to do same day. He was patient and kind! When I mentioned I wanted some eyes on our 30+ year HVAC system he got a hold of CJ who came out within the hour to assess our system. Again - super knowledgeable and answered all my questions and sent a bid and noted they could complete a whole system overhaul the next day! CJ even answered some last minute questions via text for me while I was deciding on which system to select. The next day Tyler x 2 came out to install our new efficient system + a new wifi-enabled thermostat! They worked on it all day and were super respectful of the space. At the end of the day they walked me through setting up my account and app for my new thermostat, how to order the new type of furnace filters, and showed me the work they did in the basement, including fixing some loose ductwork! I'm sticking with mastertech - I was very impressed with everyone from the office staff to billing to the onsite folks. TY!Suzy D. ★★★★★ I called out Mastertech for plumbing issues and Logan came out. He reviewed so many issues I was concerned about and gave me a great plan on what to address first and got to work on the things we decided to do same day. He was patient and kind! When I mentioned I wanted some eyes on our 30+ year HVAC system he got a hold of CJ who came out within the hour to assess our system. Again - super knowledgeable and answered all my questions and sent a bid and noted they could complete a whole system overhaul the next day! CJ even answered some last minute questions via text for me while I was deciding on which system to select. The next day Tyler x 2 came out to install our new efficient system + a new wifi-enabled thermostat! They worked on it all day and were super respectful of the space. At the end of the day they walked me through setting up my account and app for my new thermostat, how to order the new type of furnace filters, and showed me the work they did in the basement, including fixing some loose ductwork! I'm sticking with mastertech - I was very impressed with everyone from the office staff to billing to the onsite folks. TY!Matthew L. ★★★★★ Logan was great to work with. Very professional and was able to repair our leak quickly. I called three different places to find someone available today and once again MasterTech came through! I would highly recommend their services.Matthew L. ★★★★★ Logan was great to work with. Very professional and was able to repair our leak quickly. I called three different places to find someone available today and once again MasterTech came through! I would highly recommend their services.Adam G. ★★★★★ Tyler performed a routine furnace inspection and noticed it was running slightly hot. He took extra time to check the system and determine there were no problems.Adam G. ★★★★★ Tyler performed a routine furnace inspection and noticed it was running slightly hot. He took extra time to check the system and determine there were no problems.Charlotte H. ★★★★★ Logan was friendly and respectful. He was also quick and efficient.Charlotte H. ★★★★★ Logan was friendly and respectful. He was also quick and efficient.Kim W. ★★★★★ Logan was the tech that came today. He was efficient, friendly and informative as he fixed our two issues. I would absolutely be thrilled if he were to be our tech again! MasterTech was fast to get an appointment with, kept the appointment as scheduled and did what they said with the initial fee being waived if we chose to have the work done. My only displeasure was it seemed EXTREMELY expensive for the amount of time Logan was here and the two relatively small jobs we needed done (replacing the guts of a toilet and improving water pressure on a sink faucet, maybe 40 minutes, $435). Painful, and higher than other local plumbers we’ve used, but Logan’s service and efficiency were enough to make me glad for the repairs even if the price was much higher than I would have expected. They told me upfront what the cost would be, and true to that, it was as anticipated.Kim W. ★★★★★ Logan was the tech that came today. He was efficient, friendly and informative as he fixed our two issues. I would absolutely be thrilled if he were to be our tech again! MasterTech was fast to get an appointment with, kept the appointment as scheduled and did what they said with the initial fee being waived if we chose to have the work done. My only displeasure was it seemed EXTREMELY expensive for the amount of time Logan was here and the two relatively small jobs we needed done (replacing the guts of a toilet and improving water pressure on a sink faucet, maybe 40 minutes, $435). Painful, and higher than other local plumbers we’ve used, but Logan’s service and efficiency were enough to make me glad for the repairs even if the price was much higher than I would have expected. They told me upfront what the cost would be, and true to that, it was as anticipated.Ed S. ★★★★★ Great service… always kept us informed…We trust MasterTech.Ed S. ★★★★★ Great service… always kept us informed…We trust MasterTech.js_loader
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Rated 4.8 out of 5 stars based on 1361 customer reviews

Customers say: The provided array of reviews falls into the positive sentiment category. The majority of reviews express satisfaction with the services provided by MasterTech, highlighting their expertise, professionalism, and promptness. Customers appreciate the friendly and knowledgeable technicians, the quality of the work, and the overall positive experience. There are also mentions of reasonable pricing and excellent customer service. However, a few negative reviews mention issues with scheduling or communication, but these are outweighed by the positive feedback. Overall, the sentiment is positive, with customers expressing gratitude and recommending MasterTech for their HVAC and plumbing needs.

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