A Planned Service Agreement from MasterTech Plumbing, Heating and Cooling is your ticket to hassle-free home comfort and peace of mind. Say goodbye to unexpected plumbing issues and hello to a well-maintained and efficient home. Our local experts are ready to serve you in Columbia and the surrounding areas. Don’t wait for the next surprise burst pipe or leaking faucet; contact us today to learn more about our PSAs and start enjoying the benefits of worry-free home ownership.
At MasterTech Plumbing, Heating and Cooling, we understand the importance of keeping your home comfortable and functional year-round. That’s why we offer Planned Service Agreements (PSAs) to homeowners in Columbia and Mid-Missouri.
Solving Everyday Plumbing Problems
Life is busy, and it’s easy to forget about your home’s essential systems until something goes wrong. With a Planned Service Agreement, you can say goodbye to those sudden breakdowns that disrupt your daily routine. PSAs are designed to address common issues like:
Frequent Plumbing Clogs: Tired of dealing with stubborn clogs in sinks, toilets, or showers? PSAs include regular drain cleaning, keeping your plumbing system flowing smoothly.
Unpredictable HVAC Breakdowns: Say farewell to unexpected heating or cooling system failures. Our PSAs ensure your HVAC system is inspected, cleaned, and maintained regularly, minimizing the risk of disruptions.
Skyrocketing Energy Bills: If your energy bills seem to climb without explanation, a PSA can help. Regular maintenance optimizes your HVAC system’s efficiency, saving you money on heating and cooling costs.
Choose the Industry Leader for Your Planned Service Agreements
When it comes to Planned Service Agreements in Columbia, MO, MasterTech Plumbing, Heating and Cooling is the name you can trust. Here’s why:
Expertise and Experience: With over 30 years of experience in the industry, our team consists of highly skilled technicians who are well-versed in plumbing, heating, and cooling systems.
Local and Reliable: We’re not a faceless corporation; we’re your neighbors. As a local Columbia company, we understand the unique needs of the community.
Comprehensive Services: From routine maintenance to emergency repairs, we offer a wide range of services to meet all your plumbing and HVAC needs.
Our Streamlined Service Process
Our Planned Service Agreements follow a streamlined process that ensures your home’s systems are in top shape year-round:
Initial Inspection: We start with a comprehensive inspection of your plumbing, heating, and cooling systems to identify any existing issues.
Customized Maintenance: Based on the inspection, we create a personalized maintenance plan to address your specific needs.
Regular Visits: Our technicians visit your home on a scheduled basis to perform maintenance tasks, such as cleaning, tuning, and inspecting.
Priority Service: As a PSA member, you receive priority service for any unforeseen issues, ensuring prompt attention to your plumbing or HVAC emergencies.
Trust Our Local Experts
MasterTech’s team of local experts is dedicated to providing top-notch service and earning your trust:
Certified Technicians: Our technicians are fully certified and trained to handle all your plumbing and HVAC needs.
Transparent Pricing: We believe in transparent pricing, so you’ll always know the cost before we start any work.
Customer-Centric Approach: Your satisfaction is our priority, and we go the extra mile to exceed your expectations.
Advantages of a Planned Service Agreement
Investing in a PSA from MasterTech Plumbing, Heating and Cooling comes with a host of benefits:
Cost Savings: Preventive maintenance reduces the likelihood of major breakdowns, saving you money on expensive repairs.
Extended Equipment Lifespan: Regular maintenance prolongs the life of your plumbing, heating, and cooling systems, protecting your investment.
Peace of Mind: With a PSA, you can enjoy worry-free living, knowing that your home’s essential systems are in capable hands.
Priority Service: When you need assistance, PSA members receive priority service, minimizing downtime and discomfort.
Improved Efficiency: Maintained systems run more efficiently, reducing energy consumption and lowering utility bills.
A Planned Service Agreement from MasterTech Plumbing, Heating and Cooling is your ticket to hassle-free home comfort and peace of mind. Say goodbye to unexpected plumbing and HVAC issues and hello to a well-maintained and efficient home. Our local experts are ready to serve you in Columbia and Mid-Missouri, and the surrounding areas. Don’t wait for the next surprise breakdown; contact us today to learn more about our PSAs and start enjoying the benefits of worry-free home ownership.
Contact MasterTech Plumbing, Heating and Cooling today to discuss your Planned Service Agreement options and experience the ultimate in home comfort and convenience. Your home deserves the best, and so do you!
FAQs on Planned Service Agreements
What are the inclusions in a planned service agreement?
A Planned Service Agreement (PSA) typically includes a range of services and benefits designed to ensure the proper maintenance and functioning of your plumbing, heating, or cooling systems. While the specifics may vary depending on the provider and the type of system, here are common inclusions:
– Regular Maintenance: Scheduled inspections, tune-ups, and cleaning to prevent issues and optimize system performance.
– Priority Service: PSA members often receive priority scheduling for repairs and emergencies, reducing downtime.
– Discounted Repairs: Members may enjoy discounts on parts, labor, and repairs.
– Extended Equipment Life: Proper maintenance can extend the lifespan of your systems, saving you money on premature replacements.
– Improved Efficiency: Regular maintenance ensures your systems operate at peak efficiency, potentially reducing energy bills.
– Safety Checks: Inspection for safety hazards, like gas leaks or carbon monoxide leaks (for heating systems).
– Peace of Mind: Knowing that professionals are regularly checking and maintaining your systems can provide peace of mind.
The specifics can vary, so it’s essential to review the agreement with your provider to understand precisely what services and benefits are included in your Planned Service Agreement.
How are planned service agreements for plumbing, heating, and cooling work?
Planned Service Agreements (PSAs) for plumbing, heating, and cooling systems work by providing homeowners with scheduled maintenance and benefits to ensure their systems run efficiently, reliably, and safely. Here’s how they typically work:
– Initial Inspection: A professional technician assesses the state of your systems, identifies potential issues, and discusses your specific needs.
– Tailored Plan: Based on the inspection, a customized service plan is created to address your system’s unique requirements. This plan outlines the frequency of maintenance visits and services included.
– Scheduled Maintenance: Throughout the year, the service provider conducts routine inspections, tune-ups, and cleaning as outlined in the agreement. This prevents problems and optimizes system performance.
– Priority Service: In the event of a breakdown or emergency, PSA members receive priority scheduling for repairs, minimizing downtime.is prevents problems and optimizes system performance.
– Discounts: Many agreements offer discounts on parts, labor, and repairs, saving members money.ervice: In the event of a breakdown or emergency, PSA members receive priority scheduling for repairs, minimizing downtime.is prevents problems and optimizes system performance.
– Safety Checks: Regular inspections ensure safety by detecting and addressing potential hazards, such as gas leaks or carbon monoxide issues.
– Extended Lifespan: Proper maintenance can extend the life of your systems, delaying costly replacements.g potential hazards, such as gas leaks or carbon monoxide issues.
PSAs offer convenience, peace of mind, and cost savings while ensuring your home’s essential systems operate efficiently and safely. It’s essential to choose a reputable provider and review the agreement’s specifics to meet your needs.
When is the best time to opt for planned service agreements?
The best time to opt for Planned Service Agreements (PSAs) for your plumbing, heating, and cooling systems is ideally before issues arise. Here are some key considerations for timing:
– Preventive Maintenance: PSAs are most effective when initiated before the start of each system’s peak season. For heating systems, this may be in late summer or early fall, while cooling systems benefit from maintenance in the spring. Plumbing can be addressed year-round.
– New Installations: If you’ve recently installed new equipment, starting a PSA right away can help maintain the warranty and ensure the systems operate at peak efficiency.
– Aging Systems: For older systems, it’s never too late to begin a PSA. Regular maintenance can extend their lifespan and reduce the likelihood of unexpected breakdowns.
– Real Estate Transactions: When buying or selling a home, having a PSA in place can provide confidence in the condition and reliability of the systems.
The best time is now. Proactive maintenance through PSAs not only prevents costly repairs but also enhances the efficiency and longevity of your systems, ensuring your home remains comfortable and safe throughout the year.
What is a planned service agreement?
A Planned Service Agreement (PSA) is a proactive maintenance plan offered by plumbing, heating, and cooling service providers. It’s essentially a contract between a homeowner and the service company, outlining a schedule of regular maintenance and benefits for the home’s essential systems.
Typically, a PSA covers routine inspections, tune-ups, and cleaning for plumbing, heating, and cooling systems. Benefits often include priority service in emergencies, discounts on parts and labor, safety checks, and extended equipment life.
The primary goal of a PSA is to ensure that these critical systems operate efficiently, reliably, and safely year-round. By proactively addressing potential issues, PSAs prevent costly breakdowns and extend the lifespan of equipment. They also provide peace of mind, knowing that professionals are regularly monitoring and maintaining your systems. Homeowners find PSAs a valuable investment in the comfort, safety, and long-term value of their homes.
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4.8
Based on 2033 reviews
dagmarwulfe
1745930276
They never waste my time and are always very polite. They work hard to get the job done and are always informative and direct. The office staff is wonderful too, always kind and speedy and competent. I really like Mastertech and have been using them for a decade.
dagmarwulfe
1745930276
They never waste my time and are always very polite. They work hard to get the job done and are always informative and direct. The office staff is wonderful too, always kind and speedy and competent. I really like Mastertech and have been using them for a decade.
feng chen
1745861274
Logan is great guy. Thanks logan
feng chen
1745861274
Logan is great guy. Thanks logan
Chris Mayfield
1745852266
Macenzie Mayfield was my technician and as per usual she is amazing! Always good customer service and always professional. I am impressed every time with Mastertech and their awesome work ethic/morals! Macenzie is wonderful and took good care of my shop!!!
Chris Mayfield
1745852266
Macenzie Mayfield was my technician and as per usual she is amazing! Always good customer service and always professional. I am impressed every time with Mastertech and their awesome work ethic/morals! Macenzie is wonderful and took good care of my shop!!!
Ronda Reitz
1745551760
I had no A/C heading into May and got three estimates for a new furnace and heat pump. CJ gave me a detailed estimate of options, helped me consider various choices, and Master Tech was able to get my system installed in one week. “The Tylers” did the install and were prompt, courteous and efficient. I had to leave a few hours before the job was finished and came home later to a house that showed no messy signs of the work, was secured, and COOL! I’ve had work done by Master Tech and have always appreciated their friendly, competent phone reception, response time, and excellent work.
Ronda Reitz
1745551760
I had no A/C heading into May and got three estimates for a new furnace and heat pump. CJ gave me a detailed estimate of options, helped me consider various choices, and Master Tech was able to get my system installed in one week. “The Tylers” did the install and were prompt, courteous and efficient. I had to leave a few hours before the job was finished and came home later to a house that showed no messy signs of the work, was secured, and COOL! I’ve had work done by Master Tech and have always appreciated their friendly, competent phone reception, response time, and excellent work.
Souneytha Thep
1745527588
Logan came to help us with our waterheater and replaced ours! Awesome service and answered all of our questions. Highly recommend!
Souneytha Thep
1745527588
Logan came to help us with our waterheater and replaced ours! Awesome service and answered all of our questions. Highly recommend!
Tim and Julie Crockett
1745512225
Every time I work with MasterTech, I am blown away by how knowledgeable and personable they are. Adam was so committed to figuring out our problem and helping us. Highly, highly recommend!
Tim and Julie Crockett
1745512225
Every time I work with MasterTech, I am blown away by how knowledgeable and personable they are. Adam was so committed to figuring out our problem and helping us. Highly, highly recommend!
Keith Wade
1745503996
Logan was a consummate professional. On-time, friendly and efficient. He quickly resolved my plumbing issue, allowing me to get on with my day. I highly recommend Logan and Master Tech.
Keith Wade
1745503996
Logan was a consummate professional. On-time, friendly and efficient. He quickly resolved my plumbing issue, allowing me to get on with my day. I highly recommend Logan and Master Tech.
Dan Ponder
1745445629
Logan did an excellent job with the new plumbing. I highly recommend Master Tech.
Dan Ponder
1745445629
Logan did an excellent job with the new plumbing. I highly recommend Master Tech.
Alan
1745440303
Logan was great! He answered all my questions.
Alan
1745440303
Logan was great! He answered all my questions.
just me and the cats
1745436265
Wonderful company to work with. They called to let me know i was ready for a furance check up and Tyler was here the next day! Tyler worked quickly and with a smile and was great at explaining everything to me. Tyler even had the parts with him to finish the job the same day. Would recommend to everyone.
just me and the cats
1745436265
Wonderful company to work with. They called to let me know i was ready for a furance check up and Tyler was here the next day! Tyler worked quickly and with a smile and was great at explaining everything to me. Tyler even had the parts with him to finish the job the same day. Would recommend to everyone.
Joshua Cordray
1745426806
Called them and they sent a tech out the next day for a non emergency. Ryan Hohlt showed up and was very friendly, professional and knew exactly what was going on and got it fixed quickly.
Joshua Cordray
1745426806
Called them and they sent a tech out the next day for a non emergency. Ryan Hohlt showed up and was very friendly, professional and knew exactly what was going on and got it fixed quickly.
Laura Schroeder
1745422198
So helpful. Highly recommend. Thanks, Logan!
Laura Schroeder
1745422198
So helpful. Highly recommend. Thanks, Logan!
Jack Roberts
1745351056
I was impressed at how quickly MasterTech got someone out to our house. Logan did a great job and was friendly and explained everything thoroughly. His work was great and we feel valued as a customer.
Jack Roberts
1745351056
I was impressed at how quickly MasterTech got someone out to our house. Logan did a great job and was friendly and explained everything thoroughly. His work was great and we feel valued as a customer.
kathy kiely
1745332586
Logan did a great job
kathy kiely
1745332586
Logan did a great job
Robert Dawson
1745286838
Matt did a great job!! Fixed several issues that had not been completely resolved in the past. Highly recommend!!
Robert Dawson
1745286838
Matt did a great job!! Fixed several issues that had not been completely resolved in the past. Highly recommend!!
Sarah Amidei
1745266859
Matt and Johnny were very helpful in answering questions. They were very professional and quick!
Sarah Amidei
1745266859
Matt and Johnny were very helpful in answering questions. They were very professional and quick!
Reggie Scott
1745248751
Thank you to Ryan for the most recent visit. Very professional yet personable, which made it easy to discuss things as he completed the process of unclogging our home's drainage line. Much appreciated!
Reggie Scott
1745248751
Thank you to Ryan for the most recent visit. Very professional yet personable, which made it easy to discuss things as he completed the process of unclogging our home's drainage line. Much appreciated!
Ashtyn Dowling
1744999588
I had a plumbing issue and MasterTech sent out someone promptly. Ryan was full of knowledge and made a stressful situation less so with his sense of humor and optimism. I appreciated he and Cooper getting to our issue so swiftly and giving their recommendations on how to avoid this same situation happening in the future. I also thought the pricing was reasonable and will use them as my go-to plumbers from now on. Thank you!
Ashtyn Dowling
1744999588
I had a plumbing issue and MasterTech sent out someone promptly. Ryan was full of knowledge and made a stressful situation less so with his sense of humor and optimism. I appreciated he and Cooper getting to our issue so swiftly and giving their recommendations on how to avoid this same situation happening in the future. I also thought the pricing was reasonable and will use them as my go-to plumbers from now on. Thank you!
Breck Barton
1744983405
Mastertech is outstanding to deal with. Complete professionalism from the folks in the office that line up appointments, to the technicians that fix the problems.Gary can out to follow up on a plumbing issue that needed adjustment, and he couldn’t have been nicer. He spotted the problem and fixed it quickly.I plan to put in a new tankless hot water heater, and a new toilet in the next few months. As soon as my wallet stops leaking due to other financial issues, my only call will be to Mastertech for my plumbing needs.
Breck Barton
1744983405
Mastertech is outstanding to deal with. Complete professionalism from the folks in the office that line up appointments, to the technicians that fix the problems.Gary can out to follow up on a plumbing issue that needed adjustment, and he couldn’t have been nicer. He spotted the problem and fixed it quickly.I plan to put in a new tankless hot water heater, and a new toilet in the next few months. As soon as my wallet stops leaking due to other financial issues, my only call will be to Mastertech for my plumbing needs.
Damian Dean
1744923918
Once again, MasterTech met and exceeded expectations. Matt and Johnny were kind, courteous, and professional. I would recommend these guys in a heartbeat. Plus, Matt was funny. Customer service with a smile and a sense of humor.
Damian Dean
1744923918
Once again, MasterTech met and exceeded expectations. Matt and Johnny were kind, courteous, and professional. I would recommend these guys in a heartbeat. Plus, Matt was funny. Customer service with a smile and a sense of humor.
katie Helmstetler
1744920617
Always a great experience! Very nice employees! Andy and Mackenzie were so kind and helpful! Worked amazingly fast!
katie Helmstetler
1744920617
Always a great experience! Very nice employees! Andy and Mackenzie were so kind and helpful! Worked amazingly fast!
David Jobe
1744915113
always helpful, always on time, very professional
David Jobe
1744915113
always helpful, always on time, very professional
M B
1744913758
Gary is the best. Prompt, thorough and an expert in his field. Thank you for catching the leak today Gary!
M B
1744913758
Gary is the best. Prompt, thorough and an expert in his field. Thank you for catching the leak today Gary!
Barbara Ball
1744849689
Nothing like doing a load of laundry Sunday afternoon & discovering the drain pipe isn’t draining. Water everywhere that I had to clean up. Called Master Tech Monday morning & Ryan Hohlt was here before noon. Took about half an hour for him to clean out drain & doublecheck the washer was draining properly. Even had him give me a quote on a separate plumbing issue. He was professional & friendly. I’ve been using Master Tech for decades & would recommend them to everyone.
Barbara Ball
1744849689
Nothing like doing a load of laundry Sunday afternoon & discovering the drain pipe isn’t draining. Water everywhere that I had to clean up. Called Master Tech Monday morning & Ryan Hohlt was here before noon. Took about half an hour for him to clean out drain & doublecheck the washer was draining properly. Even had him give me a quote on a separate plumbing issue. He was professional & friendly. I’ve been using Master Tech for decades & would recommend them to everyone.
Larrie Christensen
1744844468
This was such a pleasant and easy transaction. I discovered my water heater was leaking, I called for an appointment, Andy came the next day and knew exactly what to do. He answered all my questions including some I didn't know to ask. I had reason to talk with the office a couple of times and that interaction was every bit as pleasant. I love dealing with a company that treats me well and requests I reach out if I have any other questions. Good job, Master Tech!
Larrie Christensen
1744844468
This was such a pleasant and easy transaction. I discovered my water heater was leaking, I called for an appointment, Andy came the next day and knew exactly what to do. He answered all my questions including some I didn't know to ask. I had reason to talk with the office a couple of times and that interaction was every bit as pleasant. I love dealing with a company that treats me well and requests I reach out if I have any other questions. Good job, Master Tech!
Chris Brumfield
1744828542
Very helpful and had great knowledge on thier product and service.
Chris Brumfield
1744828542
Very helpful and had great knowledge on thier product and service.
Diana Brady
1744748448
Andy was great fixed the problem quickly and is really a nice guy.Would highly recommend them again
Diana Brady
1744748448
Andy was great fixed the problem quickly and is really a nice guy.Would highly recommend them again
Matt Gay
1744748395
Adam Buck was great! He went above and beyond to make sure everything was done right and that we wouldn’t have further problems in the future.
Matt Gay
1744748395
Adam Buck was great! He went above and beyond to make sure everything was done right and that we wouldn’t have further problems in the future.
John
1744736667
Andy was knowledgeable, professional and described what he thought was the problem. He gave me solutions and a price to complete the work. I would use Master Tech again
John
1744736667
Andy was knowledgeable, professional and described what he thought was the problem. He gave me solutions and a price to complete the work. I would use Master Tech again
Kelli D
1744731221
Tyler was great! Very effective communication both from him and the main office. All charges were very clear and up front. Didn't try to upsell me on anything and did very clean, efficient work. We will definitely be a return customer.
Kelli D
1744731221
Tyler was great! Very effective communication both from him and the main office. All charges were very clear and up front. Didn't try to upsell me on anything and did very clean, efficient work. We will definitely be a return customer.
Julie Nordman
1744666857
Ryan did an amazing job!!! Hes our go to mastertech technician!!! Got here and had our problem fixed in 30 mins or less and the price was the best out of everyone we called. Overall experience was great!! Very friendly and proffesional! Thank you a bunch Ryan!!! APRIL 7TH,Today Cooper came and did the camera in the sewer line. Very profesional, talked to me about what I should do. We love this company they take care of us. MONDAY 4-14-2025 We needed pipe repaced, it was full of roots, my house is 68 years old. Jerry, Cooper, and Froy came out, did a great job, plus made sure my fence was put back in place the dirt was pushed back and our bricks put back. Wonderful company to work with. THANKS GUYS👍
Julie Nordman
1744666857
Ryan did an amazing job!!! Hes our go to mastertech technician!!! Got here and had our problem fixed in 30 mins or less and the price was the best out of everyone we called. Overall experience was great!! Very friendly and proffesional! Thank you a bunch Ryan!!! APRIL 7TH,Today Cooper came and did the camera in the sewer line. Very profesional, talked to me about what I should do. We love this company they take care of us. MONDAY 4-14-2025 We needed pipe repaced, it was full of roots, my house is 68 years old. Jerry, Cooper, and Froy came out, did a great job, plus made sure my fence was put back in place the dirt was pushed back and our bricks put back. Wonderful company to work with. THANKS GUYS👍
Anna Cramer
1744659190
Rarely is a call to the plumber routine. We woke up to two rooms with wet carpet along an exterior wall. Awful way to start the day. Called MasterTech before 8am. Very nice customer service. They had Max out around 10 and the job was done shortly after. (Outdoor faucet/pipe had frozen and busted over the winter- I used the hose the day prior, little did I know it was just leaking into the wall!)
Anna Cramer
1744659190
Rarely is a call to the plumber routine. We woke up to two rooms with wet carpet along an exterior wall. Awful way to start the day. Called MasterTech before 8am. Very nice customer service. They had Max out around 10 and the job was done shortly after. (Outdoor faucet/pipe had frozen and busted over the winter- I used the hose the day prior, little did I know it was just leaking into the wall!)
Carl Cheadle
1744655209
Fast service, and the technician was very friendly
Carl Cheadle
1744655209
Fast service, and the technician was very friendly
Sarah Vikhter
1744654611
Was able to make a same day appointment and they got everything working quickly!
Sarah Vikhter
1744654611
Was able to make a same day appointment and they got everything working quickly!
Alvin Plummer
1744648864
Andy was very good. Efficient and made a very positive representation.
Alvin Plummer
1744648864
Andy was very good. Efficient and made a very positive representation.
Patrick Payton
1744388232
Andy was professional, nice, quick, and thorough.
Patrick Payton
1744388232
Andy was professional, nice, quick, and thorough.
Bill Florence
1744387258
I have used Mastertechs service for the last 10 years are so. Since I’m a retired remodeling contractor I have referred them to a lot of my customers. They have good techs and provide a professional service. I would recommend them to anyone!
Bill Florence
1744387258
I have used Mastertechs service for the last 10 years are so. Since I’m a retired remodeling contractor I have referred them to a lot of my customers. They have good techs and provide a professional service. I would recommend them to anyone!
CB Chastain
1744316296
Gary did a great job in explaining the benefits of a tankless water heater, was able to find discounts for us, and replaced our worn out tank water heater for a tankless in a short period of time the same day. Later, Gary added recirculation to our tankless water heater. His recommended addition will reduce water wastage in waiting for the hot water from the heater to reach the faucet.
CB Chastain
1744316296
Gary did a great job in explaining the benefits of a tankless water heater, was able to find discounts for us, and replaced our worn out tank water heater for a tankless in a short period of time the same day. Later, Gary added recirculation to our tankless water heater. His recommended addition will reduce water wastage in waiting for the hot water from the heater to reach the faucet.
Kimberly Wright
1744314421
showed up very quickly after call and had my drain figured out in less than 10 minutes. Ryan was very professional and knowledgeable. I will call you next time I have a problem.
Kimberly Wright
1744314421
showed up very quickly after call and had my drain figured out in less than 10 minutes. Ryan was very professional and knowledgeable. I will call you next time I have a problem.
Bill Shank
1744312757
On 4/8 and 4/10/25 Kyle Mohler, Service Technician for MasterTech installed air purifiers to our home HVAC system. In addition he identified and corrected issues associated with our systems humidifier and corrected a problem with our home’s water pressure. Mr. Mohler was very professional and courteous. He arrived on time both days, explained in a clear and concise manner the work he was about to perform and provided quotes for the material and services before performing each task in a timely manner. He is highly recommended. I work from a home office for Vertiv Corporation which has over 27,000 employees world wide with a global service organization. If Vertiv had a service office in Columbia I would do my very best to recruit Mr. Mohler for Vertiv!As they say in the US Navy, Bravo Zulu to Kyle!Sincerely,Bill Shank
Bill Shank
1744312757
On 4/8 and 4/10/25 Kyle Mohler, Service Technician for MasterTech installed air purifiers to our home HVAC system. In addition he identified and corrected issues associated with our systems humidifier and corrected a problem with our home’s water pressure. Mr. Mohler was very professional and courteous. He arrived on time both days, explained in a clear and concise manner the work he was about to perform and provided quotes for the material and services before performing each task in a timely manner. He is highly recommended. I work from a home office for Vertiv Corporation which has over 27,000 employees world wide with a global service organization. If Vertiv had a service office in Columbia I would do my very best to recruit Mr. Mohler for Vertiv!As they say in the US Navy, Bravo Zulu to Kyle!Sincerely,Bill Shank
Justine White
1744216734
Logan was great
Justine White
1744216734
Logan was great
Norma Johnson
1744145397
Matt is very professional, knowledgeable, and an expert in his field. I highly recommend that you use Mastertech for all plumbing issues, especially Matt. I find him to be kind and very polite. He goes way beyond his scope of work. Good job, Matt!
Norma Johnson
1744145397
Matt is very professional, knowledgeable, and an expert in his field. I highly recommend that you use Mastertech for all plumbing issues, especially Matt. I find him to be kind and very polite. He goes way beyond his scope of work. Good job, Matt!
Staci Eggemeyer
1744143216
He was super friendly, and personable and got us fixed up on our shower pan repair quickly!
Staci Eggemeyer
1744143216
He was super friendly, and personable and got us fixed up on our shower pan repair quickly!
Amy Reiss
1744046753
Ryan is always so great when he shows up and always willing to offer solutions for me and this house full of old pipes! Jamie got me scheduled quickly, same day!!
Amy Reiss
1744046753
Ryan is always so great when he shows up and always willing to offer solutions for me and this house full of old pipes! Jamie got me scheduled quickly, same day!!
Tyler Hurd
1743799742
The technicians Tyler and Kyle were extremely professional and just the nicest guys to work with. They wasted no time at all and even cleaned up after regardless how muddy the weather got. Me and my family will definitely recommend Mastertech again in the future!
Tyler Hurd
1743799742
The technicians Tyler and Kyle were extremely professional and just the nicest guys to work with. They wasted no time at all and even cleaned up after regardless how muddy the weather got. Me and my family will definitely recommend Mastertech again in the future!
M S
1743798928
Makenzie was awesome! She is knowledgeable but also personable! She has great customer service skills and took great care ensuring the job was done properly!
M S
1743798928
Makenzie was awesome! She is knowledgeable but also personable! She has great customer service skills and took great care ensuring the job was done properly!
Valerie Engelman
1743798169
Logan is amazing, thank you!
Valerie Engelman
1743798169
Logan is amazing, thank you!
Marla Clowe
1743776418
Chad and Adam from MasterTech came to do the plumbing for a bathroom renovation project we are having done. They were timely and efficient and did a great job communicating with us about the job.
Marla Clowe
1743776418
Chad and Adam from MasterTech came to do the plumbing for a bathroom renovation project we are having done. They were timely and efficient and did a great job communicating with us about the job.
Gretchen Bame
1743703378
MasterTech always provides great service! Kyle did a good job of explaining what needed to be fixed and why.
Gretchen Bame
1743703378
MasterTech always provides great service! Kyle did a good job of explaining what needed to be fixed and why.
Dale Halley
1743696647
April 2025Macenzie M. performed our annual air conditioning and plumbing inspections today. She was very knowledgeable, professional and did a great job explaining her findings and recommendations. She really impressed me with her work ethic. I will specifically request Macenzie for future for future inspections and repairs.April 2024I received prompt service and quickly received options for repairing my compromised coolant line. Very happy with the service and the three competent and pleasant technicians who did the repair work.My siding contractor put a nail through the coolant line. It was in a finished wall in my garage closet. This was the second time this week I need MasterTech (water softener repair yesterday) and I am very pleased with the service I have received.
Dale Halley
1743696647
April 2025Macenzie M. performed our annual air conditioning and plumbing inspections today. She was very knowledgeable, professional and did a great job explaining her findings and recommendations. She really impressed me with her work ethic. I will specifically request Macenzie for future for future inspections and repairs.April 2024I received prompt service and quickly received options for repairing my compromised coolant line. Very happy with the service and the three competent and pleasant technicians who did the repair work.My siding contractor put a nail through the coolant line. It was in a finished wall in my garage closet. This was the second time this week I need MasterTech (water softener repair yesterday) and I am very pleased with the service I have received.
John Herron
1743695703
Gary Buck did a great job..
John Herron
1743695703
Gary Buck did a great job..
Ainsley Hargis
1743691436
Logan was here on short notice, was very courteous, wasn't annoyed by my 4 dogs, and was very professional. Great service and I would happily recommend him and MTPHC!!
Ainsley Hargis
1743691436
Logan was here on short notice, was very courteous, wasn't annoyed by my 4 dogs, and was very professional. Great service and I would happily recommend him and MTPHC!!
RICHARD MYERS
1743622991
Tyler Edwards was very thorough and explained everything thoroughly and professionally
RICHARD MYERS
1743622991
Tyler Edwards was very thorough and explained everything thoroughly and professionally
Sara Carter
1743549457
Ryan did a good job. He told us what he did and some things to do to improve our issues from happening again.
Sara Carter
1743549457
Ryan did a good job. He told us what he did and some things to do to improve our issues from happening again.
Eva Painter
1743548761
I have always been very impressed with MasterTech! They have very professional techs. The young woman that came today was no different. She was professional and pleasant. I would highly recommend them!Bonus the lady that answers the phone I very friendly and you can tell she takes pride in her job. Excellent company!
Eva Painter
1743548761
I have always been very impressed with MasterTech! They have very professional techs. The young woman that came today was no different. She was professional and pleasant. I would highly recommend them!Bonus the lady that answers the phone I very friendly and you can tell she takes pride in her job. Excellent company!
Michael Link
1743524316
Always take care of us!
Michael Link
1743524316
Always take care of us!
Tony Lee
1743458863
Very friendly technician came to my house to inspect my circuit breaker and furnace at no cost. Gave me information to get my circuit breaker and furnace to work properly. Thanks
Tony Lee
1743458863
Very friendly technician came to my house to inspect my circuit breaker and furnace at no cost. Gave me information to get my circuit breaker and furnace to work properly. Thanks
Sally Blakemore
1743444610
I had a GREAT experience with Matt from MasterTech in a situation no one wants to be in - a major water leak. First, I appreciated the text regarding the arrival of the representative along with the photo. Matt was respectful of my home & property as he worked his way around. He explained his approach at each step. After his evaluation, he walked me through the options and let me know what to expect. The timely follow up from the organization was appreciated, as well! The work has not concluded but we are very pleased with our engagement of MasterTech to this point. Well executed!UPDATE: A two-person crew came out to the house with advance notice from Heidi and a text to show who was coming - love that! They resolved our issue within a couple of hours. They were both professional & courteous. They took care not tear up more yard than they needed to in order to get to the trouble spot. They even took extra care to protect our sidewalk using some wood I had close by. A couple of hours after they left, I walked up our driveway to see that they’d taken EXTRA care where they’d parked the equipment. They know what they did and we appreciate it VERY much! ❤️For a visit I never wanted to need, this was a GREAT experience! Thank you to ALL involved!
Sally Blakemore
1743444610
I had a GREAT experience with Matt from MasterTech in a situation no one wants to be in - a major water leak. First, I appreciated the text regarding the arrival of the representative along with the photo. Matt was respectful of my home & property as he worked his way around. He explained his approach at each step. After his evaluation, he walked me through the options and let me know what to expect. The timely follow up from the organization was appreciated, as well! The work has not concluded but we are very pleased with our engagement of MasterTech to this point. Well executed!UPDATE: A two-person crew came out to the house with advance notice from Heidi and a text to show who was coming - love that! They resolved our issue within a couple of hours. They were both professional & courteous. They took care not tear up more yard than they needed to in order to get to the trouble spot. They even took extra care to protect our sidewalk using some wood I had close by. A couple of hours after they left, I walked up our driveway to see that they’d taken EXTRA care where they’d parked the equipment. They know what they did and we appreciate it VERY much! ❤️For a visit I never wanted to need, this was a GREAT experience! Thank you to ALL involved!
Todd Fuller
1743196306
I've used MasterTech for more than a decade for my heating and cooling as well as my plumbing needs. From the first time, CJ came to our previous home to replace a heating element quickly (before a surprise home showing) to today when I had an original water heater replaced in our 21-year-old home, I've always known I can trust the quality of work MasterTech provides.I wanted a tankless heater, but I wasn't sure it was something we could afford. Macenzie and Gary worked with me to determine if it would be affordable and a good fit for our family. There was no hard sell to get me to go tankless, and after looking at the numbers, I knew it was something we could purchase. I was surprised at how quickly the installation went, and after some easy instructions, Gary and Macenzie were out the door by early afternoon.Because of the service they have provided for years, MasterTech has, in me, a customer for life.
Todd Fuller
1743196306
I've used MasterTech for more than a decade for my heating and cooling as well as my plumbing needs. From the first time, CJ came to our previous home to replace a heating element quickly (before a surprise home showing) to today when I had an original water heater replaced in our 21-year-old home, I've always known I can trust the quality of work MasterTech provides.I wanted a tankless heater, but I wasn't sure it was something we could afford. Macenzie and Gary worked with me to determine if it would be affordable and a good fit for our family. There was no hard sell to get me to go tankless, and after looking at the numbers, I knew it was something we could purchase. I was surprised at how quickly the installation went, and after some easy instructions, Gary and Macenzie were out the door by early afternoon.Because of the service they have provided for years, MasterTech has, in me, a customer for life.
Traci Hochheimer
1743186579
Logan came in and was able to replace our water heater and install a new water softener all in the same visit. He didn't try to push any plans or equipment either. He was quick and thorough! Customer Service has been phenomenal from start to finish.
Traci Hochheimer
1743186579
Logan came in and was able to replace our water heater and install a new water softener all in the same visit. He didn't try to push any plans or equipment either. He was quick and thorough! Customer Service has been phenomenal from start to finish.
Mickie Trim
1743173102
Tyler was very professional and courteous when he arrived. He got right to work checking the heating unit and did find that we were needing to replace a capacitor that was failing. He was able to do the work quickly and had us back up and running in no time. Thanks, Tyler!
Mickie Trim
1743173102
Tyler was very professional and courteous when he arrived. He got right to work checking the heating unit and did find that we were needing to replace a capacitor that was failing. He was able to do the work quickly and had us back up and running in no time. Thanks, Tyler!
Robert McDaniels
1743165882
Excellent service!!!
Robert McDaniels
1743165882
Excellent service!!!
Big Sott
1743156363
Ryan was prompt, courteous/friendly and did a great job unclogging our kitchen sink drainage pipe! MasterTech customer service was excellent and the cost was lower than I anticipated! Highly recommend and I will definitely call them for any future issues!
Big Sott
1743156363
Ryan was prompt, courteous/friendly and did a great job unclogging our kitchen sink drainage pipe! MasterTech customer service was excellent and the cost was lower than I anticipated! Highly recommend and I will definitely call them for any future issues!
David Daly
1743106925
Polite, professional, fast quality work.
David Daly
1743106925
Polite, professional, fast quality work.
Terry Johnson
1743104957
Andy Hoover was incredible. I would highly recommend him to others.
Terry Johnson
1743104957
Andy Hoover was incredible. I would highly recommend him to others.
Rebecca Schiffbauer
1743037919
Always great, friendly staff. I feel they do a thorough job every time they are here, and always keep me informed of what they are doing. We have a plan with them so they check everything on a routine schedule so we can catch problems early. Highly recommend them. Andy did a great job as always and had our water heater up and running in no time.Thanks again!
Rebecca Schiffbauer
1743037919
Always great, friendly staff. I feel they do a thorough job every time they are here, and always keep me informed of what they are doing. We have a plan with them so they check everything on a routine schedule so we can catch problems early. Highly recommend them. Andy did a great job as always and had our water heater up and running in no time.Thanks again!
Melissa Stephens
1743014728
Timely very courteous and helpful very knowledgeable.
Melissa Stephens
1743014728
Timely very courteous and helpful very knowledgeable.
Richard Maseles
1743002041
Mackenzie was knowledgeable, personable, and quite competent.
Richard Maseles
1743002041
Mackenzie was knowledgeable, personable, and quite competent.
Rebeka McIntosh
1742937563
Another good visit from Mastertech. Tyler was efficient, friendly, and shares our love of all things geek. Is kind to our cat and Lord of the Rings fandom is an added bonus. Yay, Tyler!
Rebeka McIntosh
1742937563
Another good visit from Mastertech. Tyler was efficient, friendly, and shares our love of all things geek. Is kind to our cat and Lord of the Rings fandom is an added bonus. Yay, Tyler!
Loetta Sutton
1742923124
Macenzie was very professional and personable. Macenzie explained each process and then the results. We appreciate their service very much.
Loetta Sutton
1742923124
Macenzie was very professional and personable. Macenzie explained each process and then the results. We appreciate their service very much.
Jill Ellen
1742915627
Macenzie was great to work with. She was very nice and gave explanations about what she was doing and how our HVAC system is working. She is very personable and knowledgeable!
Jill Ellen
1742915627
Macenzie was great to work with. She was very nice and gave explanations about what she was doing and how our HVAC system is working. She is very personable and knowledgeable!
Kenneth Unklesbay
1742910318
Excellent service
Kenneth Unklesbay
1742910318
Excellent service
Todd Fausel
1742846902
Gary was great! Professional and fast! Was a great experience working with him.
Todd Fausel
1742846902
Gary was great! Professional and fast! Was a great experience working with him.
Mannie Liscum
1742830256
Logan was awesome!! Friendly, knowledgable , efficient, and professional.
Mannie Liscum
1742830256
Logan was awesome!! Friendly, knowledgable , efficient, and professional.
Suzy Day
1742764430
I called out Mastertech for plumbing issues and Logan came out. He reviewed so many issues I was concerned about and gave me a great plan on what to address first and got to work on the things we decided to do same day. He was patient and kind! When I mentioned I wanted some eyes on our 30+ year HVAC system he got a hold of CJ who came out within the hour to assess our system. Again - super knowledgeable and answered all my questions and sent a bid and noted they could complete a whole system overhaul the next day! CJ even answered some last minute questions via text for me while I was deciding on which system to select. The next day Tyler x 2 came out to install our new efficient system + a new wifi-enabled thermostat! They worked on it all day and were super respectful of the space. At the end of the day they walked me through setting up my account and app for my new thermostat, how to order the new type of furnace filters, and showed me the work they did in the basement, including fixing some loose ductwork! I'm sticking with mastertech - I was very impressed with everyone from the office staff to billing to the onsite folks. TY!
Suzy Day
1742764430
I called out Mastertech for plumbing issues and Logan came out. He reviewed so many issues I was concerned about and gave me a great plan on what to address first and got to work on the things we decided to do same day. He was patient and kind! When I mentioned I wanted some eyes on our 30+ year HVAC system he got a hold of CJ who came out within the hour to assess our system. Again - super knowledgeable and answered all my questions and sent a bid and noted they could complete a whole system overhaul the next day! CJ even answered some last minute questions via text for me while I was deciding on which system to select. The next day Tyler x 2 came out to install our new efficient system + a new wifi-enabled thermostat! They worked on it all day and were super respectful of the space. At the end of the day they walked me through setting up my account and app for my new thermostat, how to order the new type of furnace filters, and showed me the work they did in the basement, including fixing some loose ductwork! I'm sticking with mastertech - I was very impressed with everyone from the office staff to billing to the onsite folks. TY!
Elf Noyes
1742584076
Oh my gosh! I wish there were more stars to rate this company. Quick, polite, professional and a fair price. There is no other company to compare!!! Thank you MasterTech! You ROCK!
Elf Noyes
1742584076
Oh my gosh! I wish there were more stars to rate this company. Quick, polite, professional and a fair price. There is no other company to compare!!! Thank you MasterTech! You ROCK!
Matthew Little
1742577328
Logan was great to work with. Very professional and was able to repair our leak quickly. I called three different places to find someone available today and once again MasterTech came through! I would highly recommend their services.
Matthew Little
1742577328
Logan was great to work with. Very professional and was able to repair our leak quickly. I called three different places to find someone available today and once again MasterTech came through! I would highly recommend their services.
Adam Godmer
1742569073
Tyler performed a routine furnace inspection and noticed it was running slightly hot. He took extra time to check the system and determine there were no problems.
Adam Godmer
1742569073
Tyler performed a routine furnace inspection and noticed it was running slightly hot. He took extra time to check the system and determine there were no problems.
Charlotte Hayes
1742495135
Logan was friendly and respectful. He was also quick and efficient.
Charlotte Hayes
1742495135
Logan was friendly and respectful. He was also quick and efficient.
Kim Williams
1742494695
Logan was the tech that came today. He was efficient, friendly and informative as he fixed our two issues. I would absolutely be thrilled if he were to be our tech again! MasterTech was fast to get an appointment with, kept the appointment as scheduled and did what they said with the initial fee being waived if we chose to have the work done. My only displeasure was it seemed EXTREMELY expensive for the amount of time Logan was here and the two relatively small jobs we needed done (replacing the guts of a toilet and improving water pressure on a sink faucet, maybe 40 minutes, $435). Painful, and higher than other local plumbers we’ve used, but Logan’s service and efficiency were enough to make me glad for the repairs even if the price was much higher than I would have expected. They told me upfront what the cost would be, and true to that, it was as anticipated.
Kim Williams
1742494695
Logan was the tech that came today. He was efficient, friendly and informative as he fixed our two issues. I would absolutely be thrilled if he were to be our tech again! MasterTech was fast to get an appointment with, kept the appointment as scheduled and did what they said with the initial fee being waived if we chose to have the work done. My only displeasure was it seemed EXTREMELY expensive for the amount of time Logan was here and the two relatively small jobs we needed done (replacing the guts of a toilet and improving water pressure on a sink faucet, maybe 40 minutes, $435). Painful, and higher than other local plumbers we’ve used, but Logan’s service and efficiency were enough to make me glad for the repairs even if the price was much higher than I would have expected. They told me upfront what the cost would be, and true to that, it was as anticipated.
Ed Schumacher
1742470260
Great service… always kept us informed…We trust MasterTech.
Ed Schumacher
1742470260
Great service… always kept us informed…We trust MasterTech.
Denver Benedict
1742426933
Professional, friendly, and prompt. Great service.
Denver Benedict
1742426933
Professional, friendly, and prompt. Great service.
MaryKay Schumacher
1742424668
Gary did a great job with fixing a broken sewer pipe in Dec 2024. They had to make about a 2 1/2 square hole in our patio to get to the broken pipe; we had to let the dirt settle around the pipe 4 ft down. He came back today & repaired the patio which looks great. He explains everything, answers all our questions, great customer service.
MaryKay Schumacher
1742424668
Gary did a great job with fixing a broken sewer pipe in Dec 2024. They had to make about a 2 1/2 square hole in our patio to get to the broken pipe; we had to let the dirt settle around the pipe 4 ft down. He came back today & repaired the patio which looks great. He explains everything, answers all our questions, great customer service.
Jon Boucher
1742396868
Always a pleasure with MasterTech Service. I own a couple rentals, and they provide great service and good pricing for services that need attention when I'm not available to do the repairs myself. Never had a problem!
Jon Boucher
1742396868
Always a pleasure with MasterTech Service. I own a couple rentals, and they provide great service and good pricing for services that need attention when I'm not available to do the repairs myself. Never had a problem!
Ben Raney
1742396489
Cooper Allen was our tech he was very professional. I highly recommend
Ben Raney
1742396489
Cooper Allen was our tech he was very professional. I highly recommend
Shelly Lee
1742344283
Good customer service! Nice guy took his time to check it out.
Shelly Lee
1742344283
Good customer service! Nice guy took his time to check it out.
Caitlin Rosbach
1742342493
We had a non-emergent plumbing issue, called up Mastertech and a technician quickly came out the next morning. Andy was super knowledgeable, explained every step clearly and was incredibly pleasant to work with. He went out of his way to make sure that we covered all of the issue and went above and beyond to ensure the rest of our plumbing was up to par before he left. All of the estimates made sense and were fully explained. Couldn't recommend Mastertech enough!
Caitlin Rosbach
1742342493
We had a non-emergent plumbing issue, called up Mastertech and a technician quickly came out the next morning. Andy was super knowledgeable, explained every step clearly and was incredibly pleasant to work with. He went out of his way to make sure that we covered all of the issue and went above and beyond to ensure the rest of our plumbing was up to par before he left. All of the estimates made sense and were fully explained. Couldn't recommend Mastertech enough!
Andrew Apostol
1742333389
Macensie is a brilliant technician. I know her since one year and she impress me every time with her knowledge and professionalism. Thank you kindly Macensie for your amazing work!
Andrew Apostol
1742333389
Macensie is a brilliant technician. I know her since one year and she impress me every time with her knowledge and professionalism. Thank you kindly Macensie for your amazing work!
Steve Strong
1742326576
Great job as always! Andy did a great job
Steve Strong
1742326576
Great job as always! Andy did a great job
Mary Taylor
1742250694
I would give Andy a 10 STAR rating!!! He was knowledgeable, thorough, easy to speak with and listened to our problem!!!!!!
Mary Taylor
1742250694
I would give Andy a 10 STAR rating!!! He was knowledgeable, thorough, easy to speak with and listened to our problem!!!!!!
Melissa Furlow
1742243619
The same tech Macenzie has been taking care of my HVAC for a couple years now. She is always upbeat, with an amazing attitude and is so patient with my pups who follow her around the entire she is trying to get things done. It is so good to see a young person so motivated and positive as well as knowledgeable about what they are doing. I have nothing but good things to say.
Melissa Furlow
1742243619
The same tech Macenzie has been taking care of my HVAC for a couple years now. She is always upbeat, with an amazing attitude and is so patient with my pups who follow her around the entire she is trying to get things done. It is so good to see a young person so motivated and positive as well as knowledgeable about what they are doing. I have nothing but good things to say.
