Brilliant, fast, interesting. Excellent in every way
MasterTech is my go-to company for the plumbing needs at all of my properties. They are always prompt and extremely respectful, to both me at my home and to my tenants, and they often have availability for same-day service. I also love the convenience provided by their app. I’ve ordered, approved, and paid for expert service from several states away.Most recently, when I needed a water heater replacement at my house, MasterTech sent Logan to assess the situation on the same day that I called for help. He quickly assessed the problem, communicated with me via phone, and set up a replacement first thing the next morning.The tech the next morning was Andy Hoover. Andy showed up right on time. He took the time to explain what he was going to do and then educated me on the operation and future maintenance of my new water heater. During the process he cleaned where the old water heater had been located and left our utility room cleaner than he found it. (I cannot say the same for other companies I’ve used in the past). Andy even made friends with my lunatic Australian Cattle Dog mutt, which was nothing short of a miracle.Fast service, good customer service, reliability, and convenience are all very important to me. MasterTech has always provided all four.
MasterTech got out to my home to diagnose a problem very quickly. The technician was very knowledgeable and honest and gave me suggestions on how to solve my plumbing problem, as well as offer solutions for preventative maintenance I had questions about.
Logan was very professional and caring about my situation. He gave me good information to help me decide next steps.
Ligan explained all scenarios for us and was very competent and friendly.
Outstanding in every detail! Explained the situations and options to make things better! Ended up adding additional work that we were planning to do but decided to bundle everything and get it done!!
Logan was great.Fellow small town guy like me.
Ryan was great! He got to my home within a couple hours after I called MasterTech and fixed the issue (tree roots growing into pipe). He is also very dog friendly and gave my dog lots of pets 🙂
Gary Buck did a great job fixing my leaks. Major headach relief. He was very professional. And made sure we were satisfied. I would recommend MasterTech anytime.
Great work great employee you should hang on to him.Thank you for your service.Andy Hoover is the bestI will always call you in the future.5 stars
Gary was fast, friendly, and super knowledgeable. I won’t be using anyone else for my plumbing 🪠 needs. Thanks, Gary!
The Staff were friendly and they got the work done efficiently. Great all around.
Adam Buck is amazing! He came over hours after our sewer line backed up into the basement and cleared the line out. We are so grateful for Master Tech!
Thank you, Macenzie for all your work. It was a great job.Had a great experience...nice employee, experienced and very professional. Glad I used Master Tech. Thank you.
The tech arrived on time and as announced. She was very friendly, professional and knowledgeable. She performed the work in a highly efficient & effective manner to fix my problem. I was very impressed by her skill & speed & friendly yet professional approach & demeanor. I would recommend this company to others without reservation.
Answer questions about what I needed to know.
Logan was prompt, friendly and knowledgeable! He took the time to explain and was very thorough in his work. What more can you ask for in a technician?
Excellent customer service! Had a main line leak and was able to get serviced same day; Logan and Max were both prompt, professional and explained everything thoroughly with the repairs and updated equipment. Overall felt very taken care of and a huge weight off our shoulders from their help!!
Friendly, efficient, and competent service. Reasonable pricing. I would recommend!
Tyler E[2] was awesome and informative throughout the process.
First time customer. My call was for standard HVAC maintenance for the season plus a minor fix from a previous company. The Tech was professional and did excellent work.
He was so sweet. I have an escape artist dog. He made sure that little Houdini stayed away from doors as he came and went
T2 (Tyler E) did an awesome job with our annual HVAC system maintenance!
Logan was great, very quick, knowledgeable and friendly.
Logan was great. Professional and skilled.
Our serviceman, Kyle, was fantastic! He was thorough and knowledgeable. He walked us through every procedure he was performing on our a/c, heat, and water heater. The office supplied him with items he needed to complete tasks if he didn't have them, including a new water heater. He worked for 6 hours and was pleasant and busy every minute he was here.
Mastertech (specifically Tyler Ison) is amazing!
Fast, friendly, and professional!
Excellent service and incredibly friendly! Matt and Tyler was extremely knowledgeable and helpful in explaining plumbing basics, and he went above and beyond to find a solution for our request. Fantastic work – I highly recommend!
Our technician, Adam was so nice. He was very timely and friendly. Will ask for him again. Thanks Adam
I feel like they are neighbors! They provide quick service and reasonable rates. The technician came today after making an appointment last night at 5 pm. I think this technician has helped us 5 times over the years. It's nice to see the same person.
Master Tech was once again terrific. They were prompt as before and Adam did a great job of navigating the repair area under the kitchen sink and fixing the issues while explaining it as the job evolved.
Tyler was transparent, effective, courteous, and efficient in fixing a motor issue with my AC fan unit. Will definitely rely on Tyler and MasterTech going forward.
Tyler is the best! He’s a great problem solver, professional and so kind! I highly recommend him and Master Tech for all my hvac (and plumbing) needs.
Logan from MasterTech showed up on time. Gave good information. Explained things well. Work was professional and friendly.
Excellent service and communication by Ryan. Prompt and professional.
MasterTech to the rescue. Super fast, knowledgeable, and not as expensive as I expected. 100% recommend!
Andy is amazing. He's extremely knowledgeable and friendly. Ten stars.
Logan was very personable and straight forward
Logan and Froy were the A team in fixing my toilet issue. Logan was great at explaining all of the key problems and talked to me before taking next steps to ensure I was comfortable with cost and the suggested remedy. Excellent service!
Gary did a great job fixing our plumbing. He was fast and efficient. Thank you!!!
Logan came out promptly and did a wonderful job assessing our leak. He got an excavation team together quickly and our problem should be solved tomorrow. Great service!
Logan was great. Very efficient. Took care of the issue in no time. Thanks
Logan was the tech that came out. I received a text that he was on the way, another that he arrived. He was very polite, conscientious, honest and went through all my options in detail. I had 4 issues going on and he was able to break it down in a very transparent manner, with all the charges. I have used Master Tech for years and they are always reliable and have very hard working people on staff. Would highly recommend.Matt, who came out an did the repairs, was fast, knowledgeable and since we have an older home, there were snags. Matt was able to figure with arounds that didn’t involve additional charge. He was able to get the corroded plumbing parts out without breaking anything, also making additional work unnecessary. I was very pleased!
Ryan did awesome, fast and polite and professional
Macenzie is excellent at her job. She is very friendly and takes the time needed to explain the work she will be doing while she is on the job. I would recommend her and master tech to anyone.
I use master tech for all my plumbing needs and they have always been prompt, friendly, and thorough! All of their techs are knowledgeable and efficient, and today the tech Logan was no different, he did a great job. Highly recommend!
Logan found the leaks and offered great advice on resolving the problem. He also took extra time to show me the specific parts I need to buy to do the repairs myself
Logan got here quickly and replaced our busted pipe much more quickly than I expected
Oh my gosh! I wish there were more stars to rate this company. Quick, polite, professional and a fair price. There is no other company to compare!!! Thank you MasterTech! You ROCK!
Logan is great guy. Thanks logan
Logan did great work, explained things well and was very personable. Highly recommend.
Logan was an A+ technician, fixed my leak in 30min while I walked my hyper dog. He clearly explained / showed me the problem & fixed it w/ zero mess.Other places in town may be a bit cheaper, but I am happy to pay for & will happily recommend Master Tech for their polite, fast/efficient, & quality work, every time!
Andy was professional and highly knowledgeable. Service was top-notch. He inspected and replaced my disposal, and offered advice on overall plumbing. Andy's visit could not have gone better; thanks!
Needed help installing a faucet and lever we bought. Very quick response time, reasonable prices, and Logan did fast efficient work! Would recommend!
Andy was awesome! Thank you so much!
These guys did a great job, fair pricing and efficient. They were very helpful with all the work I needed done and got my furnace up and running again quickly.
Gary was great! He looked at our laundry list of to-do's and offered varying levels of solutions for each of them.
Logan was great! Got me set up with a new water heater, and explained the details well. Thanks!
The technician (Andy) was knowledgeable, polite and solved are frozen pipes problem. He also made recommendations for avoiding this situation in the future. Highly pleased with his work.
They never waste my time and are always very polite. They work hard to get the job done and are always informative and direct. The office staff is wonderful too, always kind and speedy and competent. I really like Mastertech and have been using them for a decade.
Macenzie Mayfield was my technician and as per usual she is amazing! Always good customer service and always professional. I am impressed every time with Mastertech and their awesome work ethic/morals! Macenzie is wonderful and took good care of my shop!!!
I had no A/C heading into May and got three estimates for a new furnace and heat pump. CJ gave me a detailed estimate of options, helped me consider various choices, and Master Tech was able to get my system installed in one week. “The Tylers” did the install and were prompt, courteous and efficient. I had to leave a few hours before the job was finished and came home later to a house that showed no messy signs of the work, was secured, and COOL! I’ve had work done by Master Tech and have always appreciated their friendly, competent phone reception, response time, and excellent work.
Logan came to help us with our waterheater and replaced ours! Awesome service and answered all of our questions. Highly recommend!
Every time I work with MasterTech, I am blown away by how knowledgeable and personable they are. Adam was so committed to figuring out our problem and helping us. Highly, highly recommend!
Logan was a consummate professional. On-time, friendly and efficient. He quickly resolved my plumbing issue, allowing me to get on with my day. I highly recommend Logan and Master Tech.
Logan did an excellent job with the new plumbing. I highly recommend Master Tech.
Logan was great! He answered all my questions.
Wonderful company to work with. They called to let me know i was ready for a furance check up and Tyler was here the next day! Tyler worked quickly and with a smile and was great at explaining everything to me. Tyler even had the parts with him to finish the job the same day. Would recommend to everyone.
Called them and they sent a tech out the next day for a non emergency. Ryan Hohlt showed up and was very friendly, professional and knew exactly what was going on and got it fixed quickly.
So helpful. Highly recommend. Thanks, Logan!
I was impressed at how quickly MasterTech got someone out to our house. Logan did a great job and was friendly and explained everything thoroughly. His work was great and we feel valued as a customer.
Matt did a great job!! Fixed several issues that had not been completely resolved in the past. Highly recommend!!
Matt and Johnny were very helpful in answering questions. They were very professional and quick!
Thank you to Ryan for the most recent visit. Very professional yet personable, which made it easy to discuss things as he completed the process of unclogging our home's drainage line. Much appreciated!
I had a plumbing issue and MasterTech sent out someone promptly. Ryan was full of knowledge and made a stressful situation less so with his sense of humor and optimism. I appreciated he and Cooper getting to our issue so swiftly and giving their recommendations on how to avoid this same situation happening in the future. I also thought the pricing was reasonable and will use them as my go-to plumbers from now on. Thank you!
Mastertech is outstanding to deal with. Complete professionalism from the folks in the office that line up appointments, to the technicians that fix the problems.Gary can out to follow up on a plumbing issue that needed adjustment, and he couldn’t have been nicer. He spotted the problem and fixed it quickly.I plan to put in a new tankless hot water heater, and a new toilet in the next few months. As soon as my wallet stops leaking due to other financial issues, my only call will be to Mastertech for my plumbing needs.
Once again, MasterTech met and exceeded expectations. Matt and Johnny were kind, courteous, and professional. I would recommend these guys in a heartbeat. Plus, Matt was funny. Customer service with a smile and a sense of humor.
Always a great experience! Very nice employees! Andy and Mackenzie were so kind and helpful! Worked amazingly fast!
always helpful, always on time, very professional
Gary is the best. Prompt, thorough and an expert in his field. Thank you for catching the leak today Gary!
Nothing like doing a load of laundry Sunday afternoon & discovering the drain pipe isn’t draining. Water everywhere that I had to clean up. Called Master Tech Monday morning & Ryan Hohlt was here before noon. Took about half an hour for him to clean out drain & doublecheck the washer was draining properly. Even had him give me a quote on a separate plumbing issue. He was professional & friendly. I’ve been using Master Tech for decades & would recommend them to everyone.
This was such a pleasant and easy transaction. I discovered my water heater was leaking, I called for an appointment, Andy came the next day and knew exactly what to do. He answered all my questions including some I didn't know to ask. I had reason to talk with the office a couple of times and that interaction was every bit as pleasant. I love dealing with a company that treats me well and requests I reach out if I have any other questions. Good job, Master Tech!
Very helpful and had great knowledge on thier product and service.
Andy was great fixed the problem quickly and is really a nice guy.Would highly recommend them again
Adam Buck was great! He went above and beyond to make sure everything was done right and that we wouldn’t have further problems in the future.
Andy was knowledgeable, professional and described what he thought was the problem. He gave me solutions and a price to complete the work. I would use Master Tech again
Tyler was great! Very effective communication both from him and the main office. All charges were very clear and up front. Didn't try to upsell me on anything and did very clean, efficient work. We will definitely be a return customer.
Ryan did an amazing job!!! Hes our go to mastertech technician!!! Got here and had our problem fixed in 30 mins or less and the price was the best out of everyone we called. Overall experience was great!! Very friendly and proffesional! Thank you a bunch Ryan!!! APRIL 7TH,Today Cooper came and did the camera in the sewer line. Very profesional, talked to me about what I should do. We love this company they take care of us. MONDAY 4-14-2025 We needed pipe repaced, it was full of roots, my house is 68 years old. Jerry, Cooper, and Froy came out, did a great job, plus made sure my fence was put back in place the dirt was pushed back and our bricks put back. Wonderful company to work with. THANKS GUYS👍
Rarely is a call to the plumber routine. We woke up to two rooms with wet carpet along an exterior wall. Awful way to start the day. Called MasterTech before 8am. Very nice customer service. They had Max out around 10 and the job was done shortly after. (Outdoor faucet/pipe had frozen and busted over the winter- I used the hose the day prior, little did I know it was just leaking into the wall!)
