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Why Is My Toilet Running All The Time?

Nothing is worse than having someone use the toilet and within minutes of them flushing it’s clear that annoying running sound isn’t going to stop. This is a constant source of frustration as it’s a sound that’s hard to ignore. That means someone has to get up and “jiggle the handle” to hopefully get the running to stop.

This common annoyance occurs because there is an internal water leak in the toilet. Although it doesn’t seem to be causing any harm, it is actually wasting hundreds of gallons of water which you have probably noticed on your water bill.

So why is your toilet running all the time and what can you do about it?

Step 1: Check the “toilet flapper”

The toilet flapper is a common culprit for running toilets. These flaps are a seal for your toilet’s water tank. As they age, they can decay and crack. When this happens, the toilet flapper that is supposed to raise the lift arm in the tank, by pulling on a chain attached to the toilet flapper, has a hard time raising so water can fill the toilet bowl. However, where the issue occurs is when the flapper fails to drop back into position to seal the tank.

The cracks or damage allow water to continue to leak into the toilet bowl, so you hear that constant running water. If you look at the toilet flapper and it is clearly a little worse for wear, you can try replacing it yourself. They are available at your local hardware store. You have to turn off the water supply on the valves beneath the toilet, flush and then remove leftover water in the bowl. You can then unhook the flapper and attach the new one.

Step 2: Check the chain

If the flapper seems fine, it could be the chain attached to the flapper causing the issue. In some cases, the chain length can make it hard for the flapper to connect fully to seal the tank. When it’s too long, it gets caught beneath the flapper, so you just have to unhook the chain and rehook it so it’s shorter. You’ll have to do a test flush to make sure you get it in the ideal spot because if you miss the mark, the seal won’t work at all if the chain is too short.

Step 3: Check the toilet tank float ball and arm

These parts are pretty obvious based on their name. When you lift the lid from the toilet tank the plastic ball is the first thing you’ll see. It is attached to an arm and together they rise and fall as water empties and refills in the tank. Their purpose is to help monitor water levels and when the ball reaches a certain level, the water stops running. To see if it’s working properly, you need to lift the float arm and see if that stops the running water.

If the ball isn’t high enough to stop the running water, it might be hitting the tank because the arm is off-kilter. You can bend it away from the tank wall and see if this helps. If it appears the ball and arm are aligned, then the ball might be cracked which will cause it to fill with water and sink to the bottom of the tank. When this happens, the water keeps running because the ball isn’t reaching its proper position to stop it. All that water feeds into an overflow tube and just keeps running. This is a simple fix as you can just replace the float ball.

Step 4: See if the running has stopped

If you’ve checked the toilet flapper and replaced it, and adjusted the float arm or replaced the float ball and you still have that annoying running water sound, things are a little worse. Your last hope is that the entire ballcock assembly has to be replaced. You can head to the hardware store to find a ballcock assembly kit, which usually provides instructions to help the DIYer do the installation themselves. However, this gets a little more complicated and might be best left to the professionals at MasterTech Plumbing, Heating and Cooling. Unfortunately, if none of these solutions stop the running toilet, you might need a new one.                      

Find Long-Term Solutions

This is where we come in. If you’ve tried all of the previously mentioned remedies, as your Columbia plumber, we can quickly rid you of that annoying running water sound, saving you money on water wastage or completely replacing the toilet. Give us a call today!

The were on time, did an excellent job and were reasonably priced. What more can you ask for? I would definitely hire them again. I hired them again since then (6-21-20) and they were great again. I won't hire anyone else.(6 months later) There was a problem with something they installed (not their fault). They came out immediately, fixed it and there was no charge. You can really depend on this company. I highly recommend them.
Michael Richards
Michael Richards
17:18 24 Feb 21
For a perfect 5 star I would expect above and beyond what I expected. And yes I know that isn't exactly a coherent thought. Our issue was fixed and our tech was amazing and spot on, he did exactly what we asked of him, and then some! He helped us shim our toilet as well because it was rocking a little.Honestly because of that extra effort he put in I am going to change it to a 5 star. Awesome work Mastertech.
Joshua Lange
Joshua Lange
06:01 17 Feb 21
I cannot speak highly enough of Master Tech and their staff. It's currently -8 and I woke up to my home at 54 degrees. I left a voicemail for MT at 7:30 and received a call at 8:08 AM and a technician was at my home at 9:40 AM. Snow was blocking my external exhaust on the home, so it couldn't create combustion to turn on the furnace. The fix was rather simple, but took time and thinking through the problem. Tyler was amazing. The service was 10/10 and he really took the time to explain to me what was happening. I have a monthly service plan with this company too - that I started in October - and it's been great. They are always on time, professional, reasonably priced and so good at their job. I cannot recommend them enough!!
Emily Severeid-Geiss
Emily Severeid-Geiss
16:24 16 Feb 21
Nate is amazing!!!We had a running toilet and a broken water shut off valve on a Sunday. He called and walked us through how to shut everything off until he could get there. Once here, he took the time to show us how to do everything he was doing. It’s so nice learning from a pro! He had us up and running in no time. Highly recommend Nate!
Jill Schmidlin
Jill Schmidlin
18:40 02 Feb 21
Always great, friendly staff. I feel they do a thorough job every time they are here, and always keep me informed of what they are doing. We have a plan with them so they check everything on a routine schedule so we can catch problems early. Highly recommend them
Rebecca Schiffbauer
Rebecca Schiffbauer
21:55 01 Feb 21
Tyson was excellent!! He was patient working with the various options and being candid about the costs of each. Not in a rush. Very personable. Very professional. We have had similar experiences with other techs sent to us. Came within an hour of the call. I think Master Tech pricing is a bit high, but all of the above make it worth it.
Ron Sergent
Ron Sergent
16:52 15 Jan 21
Jon and Josh were so helpful, took care of my issue in what seemed like no time, and left me with the peace of mind that the issue was resolved. Their fix is working out perfectly and I would be more then happy to have them out again (hopefully not since no one hopes for plumbing issues 😅) if I have any other issues. Well done gents!
Daniel Smith
Daniel Smith
18:32 07 Jan 21
Water heater wouldn’t stay lit. Called MasterTech, after calling a couple other plumbers I knew (right before Christmas). Got no answer from the others, but MT answered the first try, and set up an appointment then and there. Chad came out, and cleaned up the old water heater to see how it worked before just replacing it. If need to replace, the cost of the first visit goes toward. I’m happy to say, I have hot water for the holidays! Thanks so much Chad for your friendly professionalism, and effective work.
chas baer
chas baer
18:03 30 Dec 20
We have always had good experiences using Mastertech Plumbing. Recently had them replace a faucet. Then we had to have a water heater replaced that was in a very difficult space. A special thanks to Josh for getting a very difficult job done extremely well. I would highly recommend.
Eric Burton
Eric Burton
18:18 19 Dec 20
Great job! Ryan was professional, hard working, thought the process out. Very determined to get us back to flowing sewer service! We have a real problem and they responded immediately with options and costs. Look forward to continuing to do business with you!
randy mathes
randy mathes
20:50 09 Dec 20
Andrew came on time. Very nice young man. Actually early, two hours before expected. Had drain open, lickety split. Thanks Jerry for approving my $50 off coupon, from the last time you guys came out. Probably five years ago. Lucky I had the coupon; for I was charged after hours rates, though he arrived at 1530 pm? No biggie, I like my hot showers.
D. 4Tay
D. 4Tay
18:52 30 Nov 20
We would like to commend the folks at MasterTech for their excellent service to our family last week. We had a couple of routine procedures scheduled and fulfilled during the day. One of them presented a challenge, but Chad saw it through until he was satisfied that it was running well. Later on that night, a major problem suddenly occurred with a different part of the plumbing system: a pipe burst and water flooded the bathroom, sending a stream of water into one of the bedrooms and soaking most of the carpeting. After failing to be able to control the situation ourselves, we made a panicky call to MasterTech, whereupon the woman who answered offered assurance and got help on the way. Nate arrived and immediately went about shutting off the water flow, repairing the problem, keeping us informed, and making sure everything was secure. We are dealing with the aftermath (clean up, new carpeting), but wouldn’t be in as good a position as we are without the as-prompt-as-possible emergency service, professional abilities, and customer care exhibited by the MasterTech people we dealt with that day. Thank you all for your commitment to a job well done and a true concern for your customers! --David and Candy Megahan
Candy Megahan
Candy Megahan
18:23 18 Nov 20
Josh from MasterTech came by to repair a faulty shut off valve on my kitchen sink faucet. After a discussion we decided to replace the entire kitchen faucet (installed in 2004) since it leaked and was installed backwards with new shut off valves as well as replace the shutoff valve to the dishwasher. What a professional job he did! Josh is a very personable guy that helped make his visit memorable. Great job Josh!I will be highly recommend MasterTech for your plumbing needs.
John Beaumonte
John Beaumonte
19:02 15 Nov 20
My technician was professional and gave me confidence that the job would be done correctly! The work was completed quickly and with expertise. I was very impressed with the response time and the work completed!
Lindsey VeVerka
Lindsey VeVerka
13:14 06 Nov 20
Surprisingly fast service. I called them and they had the technicians in my place within 20 minutes. They soon located a replacement for my 18 years old water heater that is not worthy to repair and switched everything within a little over two hours. Professional and reasonable price in my opinion.
Shengyu Wan
Shengyu Wan
17:17 05 Nov 20
Andrew was wonderful working through the night to repair our pipe so we could get our water back on. He was friendly and knowledgeable! I will be recommending them to all my family and friends!
Faith Truesdell
Faith Truesdell
19:19 17 Oct 20
I had a leaky kitchen faucet that needed to be repaired and in the process my service tech Devin discovered a damaged valve that also needed to be replaced and my main shut off valve was also leaking and needed to be repaired. He got everything done in one day. Devin was very friendly and efficient. It was a pleasure doing business with him and MasterTech.
Elena Seon
Elena Seon
05:10 02 Oct 20
We needed sink hooked up, garbage disposal installed and, we had a leak in an outside faucet. Josh did it all in one call. He was professional, offered me options to save money and explained everything he was going to do. Great experience. Now, I am a loyal customer!
Lorry Myers
Lorry Myers
02:52 01 Oct 20
Awesome service. Called on a Friday and was told wouldn’t be available until Monday, but then called me right back. They were at my house Within a couple of hours. Highly recommend them for both their professionalism and friendliness.
Jason Huether
Jason Huether
19:55 25 Sep 20
Master Tech's office and work crews are awesome. I had a broken sewer piper, (Josh, Chris, Elliot and Nate), they diagnosed it, priced, it and got it done. Then had drainage issue with HVAC Wyatt and Tyler got it fix and had me on my way in no time. Great work, great pricing, and most importantly great staff. I would recommend for future work in a heartbeat.
Damian Dean
Damian Dean
17:40 25 Sep 20
They provide such outstanding services, I wouldn't call anyone else but them, especially if you want it fixed right. Quality and fast is where Master Tech is at!!Josh and Andrew are very professional and friendly. Loved how they went right to work. I would recommend them to replace gas lines.
Kelly McDaniel
Kelly McDaniel
14:57 21 Sep 20
Devon and Andrew came out and gave me a quote on installing a water softener system. They were very professional and informative on what the cost and process would look like. Would recommend them to anyone!
Megan Miller
Megan Miller
13:23 04 Sep 20
We gave MasterTech a call on a drain line issue. The technician (Tyson) came out promptly and was very professional. He diagnosed the problem quickly and MasterTech was on the job.A company and crew that provides this high a level of customer service is a rarity today. We will definitely use them again (if ever needed) and would certainly recommend.
Chuck Kubba
Chuck Kubba
20:28 28 Aug 20
Mastertech is awesome! I needed my water heater and bathtub faucet looked at. Devin and Nate were so great. They answered all my dumb questions without making me feel stupid and gave me so many options to solving my plumbing issues. I will be using Mastertech to install a new water heater soon! Thanks Devin and Nate!
Kelsey Mescher
Kelsey Mescher
16:18 18 Aug 20
Devon and Nate were extremely professional helping me deal with a leaking water heater. They explained my options and helped me come up with a plan to address the issues. Will definitely be calling MasterTech for future plumbing and HVAC needs.
Charles Mullen
Charles Mullen
19:11 17 Aug 20
Excellent service—squeezed me in a day early—friendly, mask wearing, felt safe and secure!
A Sergel
A Sergel
21:33 11 Aug 20
We found a leak underneath our kitchen sink and was not able to turn the water off. A MasterTech technician was there within an hour. He was courteous and professional and gave us a couple of repair options. Everything he needed, he had with him and the new valves were installed quickly and he was gone. Great repair experience!
Lorry Myers
Lorry Myers
21:01 27 Jul 20
Technician was timely, professional and courteous. He made sure I understood what was going on. And how best to move forward
Zane Whorton
Zane Whorton
19:15 16 Jul 20
Tyson was incredibly kind and helpful. He came out on a Sunday to help with a stubborn shower cartridge. I would recommend him to anyone needing plumbing help!
Courtney Jorgenson
Courtney Jorgenson
16:21 14 Jul 20
Very prompt, efficient, polite, and professional. Knowledgeable of needs and recommendations fit my circumstances. Thanks!
Nathan Mozingo
Nathan Mozingo
18:02 13 Jul 20
Master Tech replaced my ac/heating unit a couple of years ago and we have been very pleased with the follow-up checkup services we receive. Always very professional!
Joanne Nelson
Joanne Nelson
19:57 10 Jul 20
Tyson was very helpful and gave us advice for the future on how to save a little money with a project. We were very happy with him and his advice.
Wesley Dahms
Wesley Dahms
19:17 10 Jul 20
Josh Burleson installed our Home Depot purchased water softener. He was on time for the appointment, very professional and addressed all our questions. He was very neat in his work and cleanup. We would highly recommend calling MasterTech and Josh for all your needs.
Bette Everman
Bette Everman
22:48 29 Jun 20
Professional, personable and informative! I am on their yearly Check-Up plan for heating and cooling. Great price for a GREAT service.
Dorsey Ragland
Dorsey Ragland
17:55 29 Jun 20
Devon W. was a pleasure to work with. Efficient, clean, knowledgeable. Happy to have me sit with him while he worked so I could ask random plumbing questions that have always intrigued me. Highly recommend this business and Devin!
Pete Goodman
Pete Goodman
19:17 18 Jun 20
Chad arrived promptly when I was notified he was in route to my house. He was very friendly and professional and keeping social distancing practices. He was able to give options to get the result I needed. The cost was lower than what I had in mind and was completed in about an hour.I felt bad for him because it was hot and humid today (about 90) and the issue was outside of the house in direct sun...I set up a patio umbrella to cast some shade on him while he worked.Thanks again Chad! I will be calling MasterTech Plumbing for any other plumbing issues that arise!
Alen Petty
Alen Petty
18:22 03 Jun 20
Isaac and Alex removed a dead snake from my AC unit. They were professional and kind with a great sense of humor given the situation. They checked everything out to ensure it ran correctly and gave me an upfront price. I was quite satisfied.
Katie Ensign
Katie Ensign
17:54 01 Jun 20
Josh was so awsome! I had a "simple" leak in my faucet. He got the parts from his truck and fixed it like new, which is saying a lot as this faucet is over 10 years old. Very knowledgeable and friendly!
Betsy Kuhn
Betsy Kuhn
22:24 28 May 20
We had a great experience with Mastertech Plumbing from the time we made the phone call to request service. Our plumber Tyson was friendly, knowledgeable & professional. I would highly recommend this company & him for any plumbing needs.
Jamie Hogan
Jamie Hogan
17:40 22 May 20
I had a clogged drain that needed professional assistance. MasterTech was able to get Devin out to my house to fix our issue in record time. Devin was great and very professional and made sure the issue was fixed, the work area was clean and that I was satisfied with his work before he left. I highly recommend MasterTech.
Jeffery James
Jeffery James
17:01 08 May 20
When I called, the phone was answered by a pleasant service representative that remembered me and was understanding to my immediate need. MasterTech Plumbing tech Chad was very professional and friendly. He kept me informed of all what was wrong and didn’t try to up sell anything. I really appreciate Chad’s skillful knowledge. The quality of his work is exceptional. I know I can rely on Chad and MasterTech Plumbing.
Angela Hernandez
Angela Hernandez
02:12 08 Apr 20
The service we received today was awesome! Punctual, efficient, and up front and honest about prices and what products that we needed. Excellent work.
Cole Stoecklein
Cole Stoecklein
14:52 18 Mar 20
Josh is great! He is the one who usually comes to our house. He installed an overhead tank toilet, which is a tricky and time-consuming job. He overcame many obstacles and stuck with it until the job was completed and done right. Price was also good. MasterTech has always taken care of all our needs in a prompt and professional manner. Emergency service has always been rapid too.
Michael Lewis
Michael Lewis
17:24 11 Mar 20
Chris was great. Dispatch was great. We were scheduled quickly. Prices were very competitive. Edit: We had great success having our pipes fixed. Due to Missouri weather things were touch and go but Master Tech sure delivered! We are so please with the fix, financing and friendliness Master tech and our technician Chris Gilpin provided us. Will forever and always us Master tech. Certainly mighty nice people
Kimberly Threatt
Kimberly Threatt
01:30 29 Feb 20
We had to have emergency service today, Saturday. A serviceman was here in less than an hour. The repairs were made quickly, the charge was not over the top, even though it was not a work day, and the individual was friendly and courteous. We have learned to expect this kind of service from Master Tech. Thank you.
Barbara Timbrook
Barbara Timbrook
03:48 26 Jan 20
I recommend MasterTech. They show up when they tell you they will show up. They provide a comprehensive estimate and also a good explanation of the work that need to be done. Their work is good quality. They usually have the needed parts on their truck so they can do the task in a timely manner. They clean up the work area after the job is finished,
Dennis Catlett
Dennis Catlett
22:15 23 Jan 20
A great experience. First, on time, service tech was sent out when promised. Second, quick assessment of the problem (faulty sump pump). The tech not only quickly replaced the pump, but he made an alteration that will make it easier whenever a replacement has to be made. Bottom line, a most professional service. Certainly would recommend Master Tech to folks needing their service.
W B Tichenor
W B Tichenor
16:08 31 Dec 19
MasterTech is so great to work with. They're quick, clean, do great work, and have fair pricing. But the best thing about MasterTech is their people. Whoever is responsible for their human resources does a terrific job of selecting and/or training them. They're so friendly and provide excellent information and customer service. I highly recommend MasterTech!
Jason Black
Jason Black
20:37 26 Dec 19
Previously I had not been impressed with master tech. However, their technician Dillon not only fixed my emergency pipe break at 1am on a holiday but also saved me as a customer. This was the best service I have ever had at my home. He arrived promptly at 1am. Provided a couple of options on how to fix my problem both in the short and long term and quickly made repairs. He also has provided advice on how to address issues related to the water damage caused by the busted pipe. This was one of the most positive bad situation we have had as homeowners. Thank you Dillon and mastertech.
Michael Grote
Michael Grote
20:35 26 Dec 19
I had to change my appointment at the last minute and they were able to accommodate my new availability without any hesitation. My tech was really professional (Dillion). I got a call and a text to let me know he was on the way. He fixed my problem quickly and was so friendly. This is the second time that I have had to use a plumber and I will use Master Tech again since I have an old house with old plumbing.
Leigh Burton
Leigh Burton
14:01 22 Nov 19
HVAC and plumbing under one roof, what else do you need?! Great team!
CJ Roe
CJ Roe
02:01 14 Dec 18
HVAC and plumbing under one roof, what else do you need?! Great team!
CJ Roe
CJ Roe
01:06 30 May 18

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