How to Hire an Air Conditioner Contractor During a Global Pandemic

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We have to confess something: That is a blog post title we could have never anticipated. But COVID-19 has certainly turned the world upside down, hasn’t it? 

We realize this is temporary: the stay-home orders, the daily press conferences, the teleconferencing and social distancing. Eventually, the virus will be under control and we won’t have to second-guess if we really need to run to the store. But the financial and social effects will linger for… well… for who knows how long. If you’re like us, it’s the uncertainty that’s most troubling. How much longer will this “new normal” last? 

Still, one of the weirdest parts of all of this is how much actually hasn’t changed. Our family still expects breakfast. Our neighbors are still taking their dogs for walks. And we still have some of the day-to-day “stuff” of homeownership to deal with—like our HVAC system. 

Given that we’re supposed to be avoiding any unnecessary social contact for the next several weeks, we want you to be prepared if your HVAC system starts misbehaving and you need someone to help right away.

Questions to Consider When Hiring a Columbia HVAC Contractor During the Coronavirus Pandemic

If you find yourself needing a Columbia HVAC contractor during COVID-19, ask these four questions before you decide whom to hire.

#1 What specific ways are they preventing the spread of COVID-19?

Every HVAC contractor should be able to give you specifics about how they’ve stepped up their sanitation efforts. When you call around, don’t be shy about asking for all the nitty gritty details, including questions like:

  • Are your technicians healthy? How do you know?
  • In the past two weeks, has anyone on your team tested positive for COVID-19 or been in close contact with anyone who has?
  • What measures are you taking to keep your equipment and supplies clean?
  • Are your technicians expected to wear gloves, eye protection, and/or masks?
  • When your technician arrives at my home, what exactly will they do to keep my family safe?
  • Is it OK for me to ask the technician to wash their hands before and after touching anything in my home?
  • Can I pay you without having to use your technician’s mobile device?

#2 Is the HVAC shop licensed?

Many homeowners have reduced income as a result of COVID-19, which means they’re looking for ways to save money. If that’s you, please don’t try to cut costs by hiring an unlicensed HVAC contractor.

The truth is, unlicensed home services companies rarely do a job right the first time. If you hire one and they botch it, you’ll have to bring them back out or you’ll have to hire someone else to fix their work. Either way, you’ll be wasting time and/or money—and you’re increasing your risk of being exposed to coronavirus. 

#3 Are they reputable?

The best way to determine if an HVAC contractor does good, honest work is to check their reviews on Facebook and Google. If they had poor reviews (or no reviews) before COVID-19, it’s not likely that they’ll take care of you in the middle of a global pandemic. If, on the other hand, you see evidence that they’ve treated customers well in the past, it’s reasonable to assume they’ll continue to do so now.

#4 Are they good neighbors? 

If you can find an HVAC company that’s given back to our community—whether it’s us or someone else—please “reward” them by hiring them. Like you, many home services companies have been hard-hit by this pandemic, but we’re nevertheless still committed to serving our company the best we can. 

We’ll treat you like a family member.

We’re all crossing our fingers that your major home systems behave until the coronavirus threat passes. But if you need a Columbia HVAC contractor  in the meantime—please know we’re ready to serve you. Our team is healthy, we’re staying on top of the CDC recommendations, and we’ll get the job done right the first time. 

We’re wishing you and your family well in this tough season!

We had a great experience with Mastertech Plumbing from the time we made the phone call to request service. Our plumber Tyson was friendly, knowledgeable & professional. I would highly recommend this company & him for any plumbing needs.
Jamie Hogan
Jamie Hogan
17:40 22 May 20
I had a clogged drain that needed professional assistance. MasterTech was able to get Devin out to my house to fix our issue in record time. Devin was great and very professional and made sure the issue was fixed, the work area was clean and that I was satisfied with his work before he left. I highly recommend MasterTech.
Jeffery James
Jeffery James
17:01 08 May 20
When I called, the phone was answered by a pleasant service representative that remembered me and was understanding to my immediate need. MasterTech Plumbing tech Chad was very professional and friendly. He kept me informed of all what was wrong and didn’t try to up sell anything. I really appreciate Chad’s skillful knowledge. The quality of his work is exceptional. I know I can rely on Chad and MasterTech Plumbing.
Angela Hernandez
Angela Hernandez
02:12 08 Apr 20
The service we received today was awesome! Punctual, efficient, and up front and honest about prices and what products that we needed. Excellent work.
Cole Stoecklein
Cole Stoecklein
14:52 18 Mar 20
Josh is great! He is the one who usually comes to our house. He installed an overhead tank toilet, which is a tricky and time-consuming job. He overcame many obstacles and stuck with it until the job was completed and done right. Price was also good. MasterTech has always taken care of all our needs in a prompt and professional manner. Emergency service has always been rapid too.
Michael Lewis
Michael Lewis
17:24 11 Mar 20
Chris was great. Dispatch was great. We were scheduled quickly. Prices were very competitive. Edit: We had great success having our pipes fixed. Due to Missouri weather things were touch and go but Master Tech sure delivered! We are so please with the fix, financing and friendliness Master tech and our technician Chris Gilpin provided us. Will forever and always us Master tech. Certainly mighty nice people
Kimberly Threatt
Kimberly Threatt
01:30 29 Feb 20
We had to have emergency service today, Saturday. A serviceman was here in less than an hour. The repairs were made quickly, the charge was not over the top, even though it was not a work day, and the individual was friendly and courteous. We have learned to expect this kind of service from Master Tech. Thank you.
Barbara Timbrook
Barbara Timbrook
03:48 26 Jan 20
I recommend MasterTech. They show up when they tell you they will show up. They provide a comprehensive estimate and also a good explanation of the work that need to be done. Their work is good quality. They usually have the needed parts on their truck so they can do the task in a timely manner. They clean up the work area after the job is finished,
Dennis Catlett
Dennis Catlett
22:15 23 Jan 20
A great experience. First, on time, service tech was sent out when promised. Second, quick assessment of the problem (faulty sump pump). The tech not only quickly replaced the pump, but he made an alteration that will make it easier whenever a replacement has to be made. Bottom line, a most professional service. Certainly would recommend Master Tech to folks needing their service.
W B Tichenor
W B Tichenor
16:08 31 Dec 19
MasterTech is so great to work with. They're quick, clean, do great work, and have fair pricing. But the best thing about MasterTech is their people. Whoever is responsible for their human resources does a terrific job of selecting and/or training them. They're so friendly and provide excellent information and customer service. I highly recommend MasterTech!
Jason Black
Jason Black
20:37 26 Dec 19
Previously I had not been impressed with master tech. However, their technician Dillon not only fixed my emergency pipe break at 1am on a holiday but also saved me as a customer. This was the best service I have ever had at my home. He arrived promptly at 1am. Provided a couple of options on how to fix my problem both in the short and long term and quickly made repairs. He also has provided advice on how to address issues related to the water damage caused by the busted pipe. This was one of the most positive bad situation we have had as homeowners. Thank you Dillon and mastertech.
Michael Grote
Michael Grote
20:35 26 Dec 19
I had to change my appointment at the last minute and they were able to accommodate my new availability without any hesitation. My tech was really professional (Dillion). I got a call and a text to let me know he was on the way. He fixed my problem quickly and was so friendly. This is the second time that I have had to use a plumber and I will use Master Tech again since I have an old house with old plumbing.
Leigh Burton
Leigh Burton
14:01 22 Nov 19
HVAC and plumbing under one roof, what else do you need?! Great team!
CJ Roe
CJ Roe
01:06 30 May 18

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