We recently received a call from Linda C. who lives in Mexico, MO. It seems her water heater had stopped working. Her first call was to a “local” service provider. After they looked at it, they told her they needed to order parts. Linda waited patiently through a weekend and into the following week, still without any hot water. She finally called the service provider who gave her “the runaround”. It became clear to her that she needed to try someone else.
When Linda called us at MasterTech, our senior customer service representative, Dana, answered her call. After Linda shared all the details, it was obvious she was frustrated, concerned, and a bit skeptical. Dana, who has a heart as big as her whole body, has heard this story more often than you would believe. Her empathy kicked in and she put things into motion so Linda wouldn’t have to go another day without hot water!
At MasterTech, we provide a different kind of service. We know how frustrating it is to need a repair done, especially an unexpected one. Our goal is to provide same day or next day service throughout all of mid-Missouri. Our technicians arrive at your home in a mobile warehouse stocked with over 5,000 parts so they can do almost any work as soon as you give them permission. They will conduct a visual inspection, perhaps run some diagnostic tests, and discuss the situation with you. You’ll then receive some options with fixed prices upfront before they do any work so you can decide whether or not you’d like them to proceed. No hidden fees, no surprise charges, and no games are played! You have control and the ability to decide what you want to happen.
Back to the story of Linda… after Dana explained our service process to her, she set up a visit with our Field Supervisor and Senior Plumbing Technician, Chad, for that afternoon, just a few hours after Linda called in. Chad was able to quickly diagnose the situation and make the necessary repairs and get the hot water restored to Linda’s home!
We’re blessed to get to serve our friends & neighbors throughout all of mid-Missouri. Some of our customers thank us with a 5-star Google review. Occasionally, they will offer a gift, as Linda did by sending back 2 jars of home-made strawberry jelly as a special “thank you” to Dana!
We greatly appreciate Linda’s business and couldn’t be prouder of Dana! She did a phenomenal job of making a bad situation…better… by demonstrating our brand promises to be master technicians and mighty nice people!
Thank you to both Linda and Dana! We appreciate you both!
